ServiceOntario

I recently interacted with Osman, I think his name was, and it was exceptional. He was welcoming and solved my issue efficiently. His professionalism was impressive. Kudos to him for his outstanding customer service! Hope he gets a raise!

The place need more chair and air circulation system. The reception and staff are quite nice.

Security guard has attitude of a billionaire acts like everyone else is stupid.
He is tall and dark color needs manners

Such a stupid welcome, in this location it was showing open and going to close at 5: 00, reached around 2: 00 pm and what a warm welcome by the guard that it is closed, came all the way from Markham, such a stupid and disgusting thing, if the location is closed why are you making people stupid

What a rude welcome at a place - Security Guard has no manners at all.

The lady was good at the counter. 5 stars for her:) Counter -23

It was a seamless experience to get my health card.
Tip:
Book an online appointment.
Have the set of documents requested lined up and you are good to go.

Note: In person lines have a wait time of 2 hours

Honestly its not as bad as people make it seem. I went to renew my health card and the process is very simple tbh. You go in and wait in a line, if you dont have an appointment, and sit/stand for half an hour till they call you. I was there at 8: 10 on a Tuesday and there were at least 20 people already there (i got out at 9: 10). All you need is a passport, report card, and maybe a student id. Overall, the people at the desk were very nice and it was a very reasonable process. (If u can wait a month get an appointment)

Had a smooth and pleasant experience. I did my OHIP application there and the Mister on Panel 24 was patient and calm. Also, the guy on the front desk.

What I don't understand is, why if you are coming here that they cannot validate your parking? You are coming here to get documents that are needed to be done in person. I would have gone to another Service Ontario that had free parking then.

Longest line ever paired with the worst service ever, brilliant combo, wish I could put 0 stars.

This is a pretty good location. I've been here twice. The staff has been friendly and helpful on both occasions. There is paid uncovered parking available onsite, though it is limited in capacity and I imagine it gets full quite easily. I could only see a handful of empty spaces even when there was a very small number of people at ServiceOntario.

Made an appointment the day before and was able to walk right in and avoid the lineup. Service was efficient and excellent!

I received fantastic service from Sabrina at the Desk 14! This can be categoruzed as best-in-class public service ever. So much professionalism, especially responsivenes which is of utmost importance for citizens. Sabrina provided exceptional service, I'm very satisfied. Than you, Sabrina! Wishing you all the best!

Made an appointment online for 11.30 and only got to a counter at 12.45, and out of the building by 1pm. Truly what is the point of making an appointment if I still have to wait this long to get to a desk.

It's 2023, and it's amazing that you still have to carry paper and work in an analog way. The integrated system of each department is urgently needed! I would like to applaud the staff's determination to find fault with my work and send it back somehow My precious day has been ruined by my slow and unfriendly work

It's a pity for visitors who line up all day as if it's natural. Government in Canada are the best place to work - it's a waste of a star!

The lady at counter 23 is angle. If everyone in our government work like this. We have already conquer the Galaxy.

Pros: close to Sheppard Yonge subway station.

Cons: the waiting in line is so boring and the customer service is not great!

The employee I met is rude and impatient. I disliked the arrogant cast to her mouth.
She is not serving Ontario people, she is served by people. Terrible.

Take prior online appointment, if you want to finish your work quickly. Else expect a very long queue.

If I can give -5 for my experience I would. Worst agency I dealt with. Very poor service. They don’t say what documents they need the 1st time. 1st it was my work permit that was unreadable, requested another copy from IRCC, then went back again after 3 wks with the clear copy of my work permit, the lady said they need an employment letter, after 6 days I went back with it, (3rd time) got counter 19 for the 2nd time, she said all is okay but it needs to have the word full-time. I said, the no. Of hours is a proof that in a span of 8 months it’s like I worked for 48hrs a wk. She said no they can’t speculate. They just don’t care if people’s time and effort is wasted. Waited 2 hrs each visit. Not a good agency and customer service at all. I wish I don’t have to deal with them in the future. Rubbish customer service to the highest degree.

Lady on the counter no. 17 was so rude to me. I had all the documents to apply for OHIP but still she said my job letter/ reference documents are not right and refused to take them. I will not be coming to this location ever. Waste of time. I took a day off just to come here because they are not open on sat.

I visited this branch located on the 4th Floor (47 Sheppard is the 2nd building on the inside behind 45) on a Tuesday afternoon to get my health card and, had a seamless experience.
Thanks to the fact that i was able to book an appointment just a day before saved me a lot of time in waiting queues (Trust me there was a long one)

I arrived 15 mins prior to my appointment time, stood in a comparatively way short line (only 5 folks) for my turn and reached one of the agents in like another 16 mins.
I was provided with a form to fill in my details and along with the necessary proof i was carrying for the task i was done in less than 10 mins.
Overall I had a smooth and fast experience, very efficient and friendly staff working here so you get the assistance you are looking for within their capacity.

Facts from my experience to get my (OHIP) Health Card:

BEFORE GOING:
1. - I booked an appointment online, it was easy and simple. You get a confirmation on your email. You'll need it.
2. - From the ServiceOntario website I downloaded, filled and printed the form. This saves you time when you get there.

UPPON ARRIVAL (I arrived 5 min before my appointment)
3. - Let your self into building #47 and get the elevator to the 4th floor
4. - Find the "With appointment" line, this is where I was greeted by security personnel who were handling the queue. They'll ask you your name and last name to confirm the appointment.
5. - I was let in to the first counter where I was asked what was the purpose of my visit and validated I had brought all necessary documents. This took about 3 min.
6. - After a very short wait for my turn I went to the designated counter where I submitted my documents.

My overall experience was very good, the personnel helped me with all my questions and I was able to get my health card. The entire process, from arriving to leaving the office, was around 20 min.

Take ALL necessary documents described at ServiceOntario online page. I cannot stress enough how important this is. If you go and don't have all required documentation you'll be sent back.

I highly recommend booking an appointment. The queue for walk in was almost till the elevator doors. I had an appointment for Health Card at mid afternoon - I waited maybe 2-3 minutes past the appointment time. Also it is best to take paper copies of the required documents.

I was a bit scared based on the reviews here, yet, it was a very smooth experience. Try to book an appointment (I booked mine the day before, they had a few available) as the line for walk-ins is very long. Once you get there check if you are in the right line (walk-ins or with appointment).

I believe her name was Sydney or Cindy? Received exceptional service from her! We went to another service ontario location and they told us my moms account had a block on it. We were freaking out and crying because we have a flight in a couple days. When we went in she got it done in 2 minutes! We were so relieved. Sydney is very friendly and kind and we are very appreciative of her service!

There is one specific staff who is very rude and who refuses to take questions.other staffs are very very helpful. I feel so sorry that this one lady makes the entire hard working organization have bad reputation.

Legit and reasonable applicants with any bit of explainable flaw in documentations would be blindly turned down. Prepare yourself coming here two or three times just for some simple renewals and get inquired as if you were detained by committing some crimes.

I’ve had the worst experience at the location. Went to get my health card. The lady said one of my documents was not accepted even though on their website it said it was accepted. Reluctantly she called her head office to check and she says, i don’t know what this nonsense document is.
Rude staff. Will never go back here again.

Never go to this place
Supervisor of this canada service she was one of the worst human i have ever seen in my life. The worst memory of my life from canada with this service canada, all employees were crazy and rude, supervisour Maria she was such a naughty woman.hope you get fired, and give your answer to the universe.never go to this place.

I was really anxious about my appointment (due to another location and the previous reviews for this one) so my partner and I were extra careful in checking over our documents before arriving for our appointments. The whole process was quick, smooth, and very pleasant. All the workers that we had contact with were very helpful and polite. My partner made some mistakes on the application form but the clerk was very patient. The whole appointment was stress-free. Thank you!

Really worst experience here. I came here three times to get my Ohip. The first time the lady told me they don't accept job offer but rather an employment letter, and she told me everything else were good. Next time I brought my employment letter. Then she told me this one had to be signed by someone and questioned that I could fake the employment letter. Then she started to question my identity at Canada. She noticed I started the work at the beginning of the year but received my work permit at May. I literally explained two times to her as long as you submitted the application, you are good for the work. She said you need to bring payroll to prove it. I was really speechless. For the Chinese old women at #15, if you don't understand the immigration policy, could you just shut up and do your work?

Very very fast service. I had appointment for 3: 30 but reached an hour early. There was no queue outside and even when I got in I got the ticket in a minute and there was no waiting on the window.

Especially for a employee named- BETSY, Security Guard and Punjabi reciptionist.
I was there on Monday 21th March, had a appointment for Health Card on 3: 00pm.
I was little bit late bcz it was hard to find a building.
All of these 3 people (mentioned above) were very friendly. They did their service quickly and perfectly.
Thanks

Very polite, kind and professional staff! They also make they work really fast and the wait time is barely 10mins. Very clean and hygiene environment but I would request them to put a board in the main entrance:)

Impolite, unprofessional, refuse to transfer my trailer from the lease company to my name, with power of authority and transfer later in hand and ownership, the black lady at the desk refuse talk to me when I ask about need talk to manger about this situation, when to another location they did in 2 minutes.

Visited this place three times to try to apply for OHIP.

The first time the application was refused because the bank statement we provided is not acceptable. The gentleman explained that the same issue happened to a lot of people before but there is nothing he could do. He gave us some suggestions including contacting the bank or applying for photoID. We accepted his explanation and we contacted the bank.

The next month we received a formal bank statement and went back again. This time the lady helped us said that the letter from immigration Canada is not acceptable. We explained that the Service Ontario website clearly states that this letter is acceptable. However, the lady insisted that we should wait for the landed paper. We show her the electronic landed paper on phone (we didn’t print it out because we thought that the letter we already have is good enough), she said “this one is okay but you need to print it out”.

We printed out the landed paper and went back again. It was another lady helped us and this time this lady questioned our bank statement. She said “it doesn’t look right. “ We were so speechless and show her the bank statement on the bank’s APP on phone. She insisted that this bank statement “doesn’t look right. I used this bank as well but your statement doesn’t look like mine. ” Excuse me? How do I know why the bank gave me a statement that looks different than yours? She was like “I don’t know. But yours is not what we need. Maybe you can open a new account in another bank or apply for a photo ID and come back next month. ” She continued “What we need is a statement that shows your activities (the statement we provided shows activities like transferring moneys and using ATMs). You just go to Tim Hortons and grab a coffee, and your activity will be shown on your next month’s statement. Then come back next month. ” Okay, so using ATMs are not considered “activities” and paying in cash is not acceptable? Maybe you should list this requirement on your website. And if the statement “doesn’t look right” I strongly suggest you to provide the acceptable bank statement template on your website, or just simply remove the name of the bank that doesn’t always generate the statement with the “correct” template. Maybe I should let the bank know their customers are not treated fairly in government’s office because the bank statement they generated “doesn’t look right”, and the customer is advised to open new account from another bank.

I took my mom to this ServiceOntario office today. So impressed by all the staff, really kind and professional, we really appreciate everyone’s help.

I went there to get a health card for first time and I met a representative Meyall. He is such a nice person and helped me with completing the process. It took only 15 minutes to complete all steps. Will recommend it to people. Thanks Meyall

Don't expect the hired security guards to be friendly and courteous - they are there to keep the line moving. The office is located on the 4th floor, the first guard will ask you if you have an appointment or not, and will guide you to the proper line. There is a QR code on the wall for COVID-19 screening. A second guard will confirm if you cleared the screening. Having an appointment will cut your wait time significantly. If you walk-in, expect to wait at least an hour.

After the second guard, you'll get to a reception that will confirm your appointment and issue you a number. Sit or stand, wait for you number on the display.

I had a slight issue with one of my documents, unfortunately the manager could not move forward with the process and I'll need to return. It wasn't a significant problem but the matter could not be resolved efficiently on the same day.

Yes - some of the agents here are less experienced, your patience will be tested. Just keep an open mind, be patient, have your documents ready, and you'll be fine.

Renew Healthcare December 15,2012. Watch out Window #23 that Chinese woman! Please be nice madam.the rest of staff we encounter great people.

Booked an appointment to renew my health card. Literally took me less than 5 minutes from entry to exit. I think I had to wait longer for the elevators both when coming up and going down. The staff were super helpful. I was not only able to renew my own health card but even do it for my minor son which was not supposed to be a part of the appointment. Very well organized compared to the other Service Ontario locations I have visited.

This is the best experience I had today for renewal of my health card, and driver's license, really appreciate of Ms. SB It was an amazing services, Fast, responsible, polite, professional, clean, sanitizer available in all location you need it, thank you: N- A.
I highly recommend this locating [Yonge & Sheppard (47 East) ]

Literally am about to have a nervous breakdown after this place. Some workers here are good but the ones i dealt with today are rude or incompetent and now i have to come back a third time and was given wrong information today.

Horrible customer service. Extremely bureaucratic, rude staff, none of the pens work, staff abrasive. Unnecessary waste of time foistered on residents and a complete waste of money

I am standing inside the service ontario at Sheppard and Doris. I am writing this review because I had a WORST experience of my life since I came to Canada. The person who was suppose to register me for health card was super rude. She was literally like you don’t know this and that. So much of insult. This is a government office. Please keep up with some standards!

Negative stars to this place. From security guard to the employees, everybody is rude and to an extent racist. Instead of helping out (which is what "service" means) they choose to raise their voice and try their best to not let you have OHIP (with documents that other Service Ontario sites would accept). Highly disappointed in the government for hiring these impolite, unprofessional and racist individuals.

It should be zero star! Bad service! They will think about all possibilities to refuse offer you an OHIP health card, though you have all eligible documents.

Rude staffs and working attitudes. The staff was judging me about the time period I took for health card renew, but wasn’t it my priority to renew my license whenever I wanted to? Please put some efforts into your employee training because this young man is definitely unqualified for his job to my concern.

The security in front of service Ontario is really rude. When I talk to him, he goes away and pretends hear nothing. He asks me to scan the QR code, even I have done that and show him the screen, and he ignores and goes away. When I try to explain something or say something, he chooses to hear nothing and goes away. Of course he is not the deaf, he answers other people’s questions except me. Really uncomfortable experience. I will give three stars because staff inside are really kind and nice.

I had a good experience here. I booked an appointment online and I highly recommend doing so a day or two before your visit. There were few people ahead of me in the appointment queue (and more people in the no appointment queue). Once they handed me my number, I was called to a desk within a minute where I was helped by Kaylin who was polite and knowledgeable. Shockingly, I was in and out in 10 minutes. The only downside to visiting this location is that you have to pay to park around this area. There is parking behind the building, but if you're willing to walk, parking can be found on the local streets at $2 for 30 minutes. Thanks!

The people there were professionals. COVID-19 procedures were respected and observed here. I registered for my OHIP here easily.

Worst experience ever since I am in Canada. Especially the worker who is at booth number 17. She is a racist and behaved so badly. She answered in a very rude manner. And I cried a lot when I came home because I don’t like people who don’t know how to talk to others.

The receptionist I came across had coarse English and was quite underwhelming in his manners in telling me I did not have the documents I needed. Plus you have to pay for parking. They're a bare pass in my opinion.

Very rude staff.

I had all my paperwork in order and still the lady was so incredible curt and rude to me. I felt as though I'd done something wrong. It was an awful experience to just renew my health card.

I wish I can give 0 star to this location. Worst service. Been there 3 time and haven’t got things done.

I went to service Ontario to renew my health card early in the morning. They prefer everybody to make an appointment online before come in. I don’t have an appointment but they still let me in because the volume was not bad at that time. The whole process took about 15 mins and the officers there were nice. It’s actually a very good experience. I must be really lucky.

My experience here was upsetting. The receptionist spoke to me—and I noticed to others too—in such a way that feels like she is irritated with you for no reason and you are unwelcomed. I understand that because it is a ServiceOntario centre, one of the qualities they most value in their employees is probably promptness, but one can be prompt and friendly, or at the least kind, at the same time. It felt like the intention was to just dismiss me and not to provide any service or help to me. I will never return to this location and if ever I am asked by someone to recommend a location, I will never mention this one.

I visited there at 9: 30 am, it's very fast processing for me because there are a few visitors.

A Bunch of inexperienced staff, poor management,
Don't waist your time, stay far from this place

Paid parking.indoor seated waiting area.called by the number obtained from reception.some times they check your document at reception so you don't waste time waiting if you don't have enough documents with you.can book online make it quicker.most staff are nice, but one super super super mean staff usually deal with health card thing.she's super picky, and unfriendly, complain and criticize you each time. I pretty much argue with here almost every time.and most time I can get my document done.but the conversation she pushes to you is so unreasonable.

Very unprofessional. It has been my third times here tried to solve my OHIP problem. Everytime their staff told me different instructions. I bring the all the required documents according to the website. But they just keep telling me they need more proof, more supporting documents bla bla bla. Some staff are very rude, unfriendly, unhelpful.

I have lived in this neighbourhood for the past 15 years and i have always used this Service Ontario location. In my experience, they were always good but have gotten even better over time. The staff are always polite and helpful. The wait time is fair, of course it depends on the time of day or week.

Depending on who you're seeing, namely your luck, you'll get your case solved quickly or overly complicated.

Rude staff. They don’t even take a look at your documents, as she noticed we have work permit, she refused to help us with our case.

Very bad service they would provide.
Some agents are so rude, they don’t care about people and I don’t understand why government would hire these people. Very disappointed

Ive been here over 5 times in 12 months for proof to get my healthcard, possibly the worst government office to deal with. Everything is slipping and becoming second class.unfortunate

Very rude people. Do not want to help people who are coming for them expecting to get their jobs done. Very bad experience. They always ask fir unwanted documents which are not required according to the printed guides.

I don’t know what’s wrong with these staff, is their life so hard? 100% RUDE and UNFRIENDLY, never wanna come here for second time!

Poor service. Have had two different encounter at this location both on health card renewal. Worst location ever

Worst place. I was deliberately given the wrong information to get me out of the office. I see from reading the reviews that this has happened to many people.