Shell

This is the worst Shell I have ever been to!

I wanted to use my Air Miles cash miles to pump gas yesterday and as such I went to Shell. First, I had to wait in line and when I got there, the girl told me that I cannot use Air Miles and that it is just a “points card” for me to collect points. I then went back to my car to get my phone for the details of the offer and came back, waited in line again where the man in front of my was having an issue as well. She had used his Air Miles and messed up the transaction somehow and did not know how to fix it.

All in all, it took at least another 10 minutes to get back to the cash. Once there, she told me that I could use Air Miles but only if I have special point and that when she scans my card, she can’t. She then asked “Can you just pay? ”. NO, I cannot pay after having wasted almost half an hour and when I can get cheaper gas at the Petro Canada nearby.

Once I left, I called Air Miles right away and they said there is no problem with my account and that I should be able to use this.

The cashier at this Shell offered no customer help or effort to rectify the situation. I had showed her my cash miles and everything and she still made no effort to do anything other than scan the card. Good customer service would have been to contact Air Miles or Shell Customer Service with me and see how to fix the situation. She obviously didn’t want to and could not as even after me there was a huge line up or frustrated customers. Multiple of them had also said this is the worst shell.

Needless to say, I am NEVER going back to this shell.

Ran out of 87/89 for "TECHNICAL ISSUES". And were selling 91 for price of 91 for and not for the price of 87 like every gas station does with that inconvience

Very nice station i live nearby and love the place and regularly visit at night. The attendant is very nice and humble (sorav)

I used to visit this gas station during late night hours returning from my work.from years.but i never experienced this type of customer service.every guy is good at this location but i wrote this review just because of one specific person soarav.really a very very bad attitude towards a woman and customer.i told him to switch the drinks for me.he yelled at me to give the order at once.and left for the washroom.wth he’s a worst employee i had ever seen.disappointed and i will never visit this place.

Very nice place everyone is very nice i have been to alot of gas station but these are really nice. Saurav brew a fresh coffee for me and was really polite

Quiet location, helpful staff but too much strict for rules. Guys never have change for 100 dollar bills when i asked the cashier he told me the reason but still i think they should have atleast 300 bucks with them

I had been to this place million of times. Just like every other gas station come here to fill up but really liked saurav. I saw him every sunday and each time he is sanitising pumps. Hardworking guy and keep the place COVID-19 FREE

Saurav, Very disappointed with thier customer service. Must be fired.
He didn’t know how to communicate and show racism among customers.

Highly recommended.i work at nearby TD bank and used to visit this location.very quick service and polite behaviour of mr.harshit and mr.shaukat.very good guys.

Good spot for a quick fill-up before getting on the Allen. You can also grab a cup of Costa coffee, never disappoints.

The washroom is closed therefore I will not spend any money here, it is not good business practice to be selling gas and food and not provide a washroom for customers

It is bad serves becouse first they ask me pay for gas i was paid after that my car is full so after that i was, balance so they toild me next time your balance to use next time i was come to fill gas i ask to i have balance for last time. He told me i dont know you whrite to office so it is bad custmer serves.

No change for 100 bill at 10: 45pm are you kidding me what if I put gas in then what you don’t have change either or what If I ran out of gas can’t put gas because you don’t have change your suppose to have change until midnight if I am correct midnight starts at 12 that’s crazy 0 star for that I don’t care you lose clients like that

Cheaper gas down the street! (Marlee and Lawrence)

Today driving down, Esso (Marlee&Lawrence) was @ 1.19 while a bit further this Shell is @ 1.24

Now I understand a business is a business, but having 5cents cheaper down the street is absurd. We (consumers) pay a lot for things, so business should avoid larger margins on the expense of unaware consumers.

Nice place. But baljit must be fired. He is short changing the customers. He often short change m? And he doing to others I know.

Don’t care about the inside or the people. I care about the gas price and this one is usually the highest in the area so I avoid it.

Good quick place to stop for gas. Would be hard to maneuver if you were in a large truck though.