Sheraton Hamilton Hotel

One of the best places to stay in the city, it has several services, in short, the hotel is recommended for its excellent service!

Their customer service was tremendous. Averagely priced with great hospitality. Room was super clean with a sick view & have almost nothing to complain about.

The security there was super rude and disrespectful and there’s bugs everywhere
There was a lot of dead bugs in the pool and then for a small cup of noodles it was four dollars like yeah it’s ridiculous
Place is disgusting don’t go there

Convenient to pop over for lunch. Their Cobb salad is the best! Ask your server for blue cheese dressing if you like blue cheese as takes it over the top!

The hotel itself was fine. The room was clean. Hamilton itself is just not it for tourism apart from 2 attractions.

Excellent. We needed wheelchair access and special accommodations. The hotel staff were very professional and helpful. We had a great overnight stay, and we would recommend this wheelchair access room to any who need an excellent level of service.

It is a cozy place that you can visit with your whole family come and visit our facilities

It is a hotel with very good facilities, it has very good designs in each space
And from the door you can see that it is a 5-star hotel

A great hotel right in downtown hamilton with lots of amenities close by within walking distance.
The hotel itself was great, with a parking garage located underneath at no extra cost to the room. Security was always at the door to keep everything safe and secure.
There is a pool with a fitness center, which was an added bonus. And the room itself was very clean and well put together.
Would recommend.

This Sheraton is in the middle of a remodel, which it desperately requires. Our room was "remodeled" and quite nice. The bed was comfortable and the carpeting was clean. The bathroom was an older style with updated fixtures and the wood furniture was worn and dated. All in all, the room was above average; however the hallway was dark, dirty, and smelled of mildew. It was clear that it had not yet been updated.

But that wasn't the worst of it: The neighborhood leaves quite a bit to be desired. I live in the city of Detroit and am used to a homeless population, along with visible abject poverty. The neighborhood left me uncomfortable walking around by myself. I felt like I needed to travel via the safety of my car to go mere blocks from the hotel.

Stayed here one time for ConBravo and the service and room were perfect:)

Edit for corrections that I should have done much sooner

Great customer service and extremely attentive. Savas was a pleasure and will host more family events at this location!

Have stayed here many many times in the past and have always found this location to be clean, welcoming and safe

Had the pleasure of staying for an overnight. Check in was seamless and front staff were very polite and accommodating. The rooms were very clean and the bed was super comfortable.
After checkout, I had an accident in the parking garage that left my rear windshield in a million pieces.
I would really like to thank all of the staff for their help. Front desk provided me with cardboard and tape and a few minutes later Collin, the manager was in the parking garage asking if we were ok, if we needed anything and how could he assist. He brought with him another employee who vacuumed all the glass from my vehicle.
I am so appreciative of the kindness and thoughtfulness of the staff.
Well done!
Thank you Collin and staff

Service is great and the staff are very friendly. The hotel itself is showing its age but remains a nice place to stay in Hamilton.

They Offer $10.00 Starbucks gift card.unless more than 10 rooms booked then go to Starbucks anyway and nope don't have the drink my granddaughter wants.and above that they friggin charge $19.00 a day for parking.like really? For the price of your rooms the least you can do is include parking with the exorbitant prices you chage for the basic rooms provided which were not very clean, greasy handprints on the window.paint on the bathroom door handles no bathroom fan.at least the t v worked.went for breakfast at Chagall's restaurant in the hotel for breakfast.took over a half hour to get our basic sausage and eggs x2 and a childs order of pancakes and fruit whick included strawberries that were old and dried out, should have ordered Wendy's or McDonald's from skip the dishes, would have been a better meal.area is pretty sketch too.definitely will not stay here again.

Clean and comfortable.
Staff were all more then happy to accommodate any and all requests. Will stay here again.
Security all over the place it feels very safe.
Connected to a mall with most essential things.

I am motivated to write this glowing review because of the exemptional service provided by the staff, particularly Alayas. He was so accommodating, informative and helpful! I came back to give him a tip and unfortunately missed him so I'm writing this glowing review instead.
With staff like Alayas providing such excellent service, your stay at this Sheraton will be a wonderfully positive one, enjoy!
Thanks so much again Alayas, very much appreciated!

The lobby is a convenient rendezvous point, I've always enjoyed the food & friendly service in the restaurant, & the washrooms are always very clean.

Stayed a few nights. Staff friendly, rooms bright and clean. The parking garage is dark and aging. The hotel is connected to the mall and has security staff in the lobby. You must swipe your room key to access your room. Starbucks is available in the lobby and also has seating.

Stayed one night with my sister. Room was very good but dusty on dresser.only downfall was the loud AC.