Shoppers Drug Mart

The Pharmacy department has always been really good everytime I go to pick up a prescription.

I made schedule in your system to get the COVID vaccine but store closed. Of course, i think your store closed Christmas Day, but your COVID appointment system is still showed up available for vaccination today and Jan 1st 2024. Please manage the system properly.

Always a great experience at this shoppers. Staff are always friendly and helpful.
Reading some of these other reviews kind of make me laugh. People think they know how things work within a company, when you have no idea what protocols or rules they have to follow. Try being a little more compassionate and understanding instead of an asshat because you didn't get the answer you wanted because of rules and regulations they have to follow.

Automated Rx refill via phone hasn't worked properly for over 6 months. Staff always say it is being looked into. For over 6 months? Come on! Considering taking my business elsewhere. Shoppers will reply with one of their stock replies which means nothing.

27/2/23.4: 30pm. Went to check out cashier said regular checkout is just for cash? 2023 who carries cash on purpose. No line up.

The pharmacy team needs to be more professional when dealing with patients.
Writing this part after seeing the response of Customer Care. Responding to feedback is nice; however, without action to translate the care it has questionable value. Improvement takes actions not words.

It's a fine store with good sales and lots of product. However, it's been quite some time since I felt good upon leaving due to the checkout clerks. They don't seem interested in giving good service at all. I don't feel treated all that well and once I was at the self check out and overheard/saw an elderly lady who was slow being rushed and not treated that well. I continue to go here because it is my closest store and like I say.it has good sales. Was treated well at the pharmacy here today.

I may never go here again and I usually shop here a lot. They sold me a faulty gift card and instead of making it right just gave me a 1-800 number to call. This is unacceptable. Their mistake is now a big problem for me to solve.

Big 2 day sale, I went in on Saturday they didn’t have the product advertised, inquired and was told they never received the shipment, asked about rain check told to come in on Sunday (Oct 30) to check if the product came in. Went in on Sunday still didn’t receive the shipment I asked for a rain check, Meeryl said there is no way of giving me one because they didn’t receive the product. Isn’t that the whole point of a rain check, it’s honouring the advertised offer. My point, my time is valuable I don’t feel like they cared about me the customer to make an effort to make it right.
By the way I went to another shoppers location yesterday and the manager was quite understanding and accommodating to ensure I get the sale price once the product comes in. I’ll make a point to do my shopping at this location, simply better service and they value me.

The kind, caring pharmacist changed me and my husband's life. Our health was very bad and he called our Doctor and specialist to discuss our medications and health care. He was able to work with our Doctor to arrange appointments and change our medications. We are now much better and happy.
Our hero.

This store has only one cashier with 4 self checkouts at 4 pm. There was 7- 8 people in a line up when they called code 3 and the second cashier called to the front made people go to the self checkout if they had credit or debit. I was getting lottery tickets but it was not my fault there was only one cashier with 2 registers. A guy behind me got fed up after waiting 15 mins and went to the self checkout 20 seconds before I was finished. Pretty soon there will be no cashiers just robots. I took no pictures as I needed permission from the patrons.

One of the best pharmacists/owners that I have ever met. Extremely knowledgeable, helpful and kind. Bhupinder always gets things done and goes over and above to help you. Quick and efficient service. Honestly, not a single complaint. Great pharmacy, great staff, and excellent customer service!

Booked Covid vaccine, showed up to be told they forgot to write my name down and are giving my dose to someone else. Incompetent workers clearly, what a joke!

Put on hold for 30 minutes. Called back got put back on hold i just wanted to know if my package was there

Zero stars. I've been coming here since I was a kid and never stolen anything in my life. They have watched me a few times in this store and sent security to areas I'm in. I'm a women in my 20s and your watching me on camera and throughout the store. I've complained about this in the past. I'm not returning again. I'll just go to Walmart. Rude as hell.

I have used this pharmacy and the store for years and have never had any issues. However, today I helped my father, who is a senior, pick up his prescription and pay for 3 extra items at the pharmacy counter. The pharmacy assistant gave my father the 3 prescriptions, scanned the 3 items, didn't even ask if he needed a bag, and when I asked for a bag, he basically just handed it without offering to bag the items. This pharmacy assistant is lacking training in customer service and should they keep providing this kind of service, they will start losing customers.

Always make errors at checkout. Pay for extra stuff or waste time going back for couple bucks. No apology. Cashier talking to colleague while ringing through customers so can't focus on task. Errors made where optimum card not put through properly. Head office says no record. Out 20x pts. Not first time. Done with shoppers and optimum.

I’ve had multiple bad experiences with this pharmacy. Between an instance of giving me the wrong prescription due to ignoring my doctor’s instructions for no substitution and making me call all over Hamilton to find out who has the correct medication in stock, I will not be using this location again. Transferring pharmacies took 2 hours and multiple visits to determine why my information was not sent over as well.

Beware of their punishing unfriendly policies. No Price Protection, or Price Drop for Consumers.

Worst pharmacy ever! Nothing but issues everytime, staff are so incompetent, never have the medication i request and try to constantly charge despite me having benefits cause their computers are always kicking my benefits card out of the system. I request prescription covered by ohip and they give brand name and try to charge everytime. Never have my order ready despite being called in days in advance, staff telling me i have no order when its right in front of their face. Never had so many issues consecutively with one place highly dissappointed and will be switching.