Shoppers Drug Mart

One of the two shoppers in Timmins. Almost same as the other stores. You can find all your medications and supplements according to prescription. Some basic food items are also available as well. Just near to the metro grocery store.

I gave them a 1 star because this isn’t the experience I had with other shoppers drug mart in the south they are way to slow at everything and I’m not very happy about it at all and they also can’t get pills done for the doctors clients properly even though they have doctors they need to respect everyone that needs there medications because some people can’t wait for the slowest workers ever!

Horrible service.head office definitly needs to overhaul the staffing at this location.especially the pharmacy.

This pharmacy is terrible! There's an issue everything I pick up my meds and you can never get through to them over the phone, they never answer it.

Avoid this pharmacy at all costs. Worst pharmacy I have ever been to. Can’t reach them on the phone, always huge lineups. Prescriptions are never filled when promised.

Reading the other reviews it seems as though this is a consistent issue and that shoppers drug mart has not listened to their customers and attempted to make change.

Likely trying to keep costs to a minimum and increase profits by maintaining a low number of staff.

Answer your phones!

Worst customer service and never answer the phone on the pharmacy side. Needless to say I’ll be switching pharmacies. It’s always I either get hung up on or never answer

They never answer the phone unless you wait for hours on hold or keep trying everytime time I call for the last few years. Called in a renewal last Wednesday was told ok with fax doctor prescriptions just check in tomorrow. My wife went to pick them up today and toll nothing until Monday and was very rude. I called same person and rude again. Next Monday that almost 14 days to get refill really. HaHad enough of that place it is the last time.

Got harassed my the security guard for bringing my own reusable bag.

Also no one in the pharmacy answers the phone

Empoyless are quite racist. I am followed nearly everytime I go in the store as indigenous person

If I could give less than 1 stars I would be more than happy to do so. Minorites especially Black people if you're looking for a place to be discriminated and treated like less than human. Please go to that location. That middle age blonde lady with that hunchbacked has the nerve to tell me and I quote "I won't serve someone like you" Just because I was helping another white lady like her who dropped her gloves. And she was waiting for me to long (less than a 45 seconds). I was so embarrased and felt humiliated. But thank God the pharmacist man was nice enough to help me. Because we always had nice conversation. PLEASE DO NOT GO TO THAT TYPICAL NORTHEN CANADIAN SHOPPERS. THEY ONLY CARE ABOUT YOU IF YOUR SKIN IS PINK.

The people working at the pharmacy of this location should be absolutely ashamed of themselves, especially the management team. The people working the pharmacy consistently make errors or do not fill scripts when they are received. I call my prescription in early to ensure I don't miss any days and experience withdrawal symptoms, yet time after time the day I arrive to pick it up it is not ready or is lost. I've lost count of the times I've shown up and the pharmacist has said "oh that was next on my list of things to do". How are they not filling these prescriptions in advance? Why allow such a long backlog of medication? Why is their no logical plan to how scripts are filled? Do they not have an organization set in place based on severity/necessity & time of script request arrival? Also, don't expect your medication to show up if you order your script to your door.sometimes it does, other times it doesn't.

Long story short my partner has a mask exemption, it is signed by a doctor, she faints after minutes and hits her head and gets bad injury’s, she went into purchase plan b from the pharmacy, and they denied her any service without a mask, they denied someone an emergency contraceptive due to a mask, thank god things worked out because I make a lot of money and would of gladly done it for her but I was out of town at work. Pretty sad and disgusting to treat someone like second class garbage and deny them medication, you should be happy things didn’t work out and I didn’t feel the need to sue you.

Easily the worst excuse for a pharmacy that anyone could possibly imagine. Refills for prescriptions are never filled out in a timely manner. My address is wrong and needs to be re-entered into their system every time I go. Prescriptions are frequently wrong and takes up more of the customers time because they have to then get it fixed. Employees are beyond incompetent and seems like they have no respect for human life. -1/5 stars avoid this place like the plague

Was disrespected. Cashier first told me to back up when I on already circle.then she denied me a lotto ticket. I explained I came from out of town (Windsor) and I didn't think to bring my id. I had a photo on my phone of my health card and she still said no. I walked there on foot 30 mins just to get 2 skin products for my feet which are badly peeling but I left them there because how insulted I felt. Im 25, she could of used her sense of judgment. I wanted the lotto ticket because i need to find a way home and I am going have to pay over $1000 to a driver because thats the only way. Was just trying to come up with some money quick. Mean while I walked to another nearby store and they gave me a lotto ticket without even asking for id!

Pharmacy Department is great. Pharmacists are always there helping with over the counter medication. Always ready to help!

The pharmacy portion is the absolute worst. Constantly waiting days for prescriptions. Submitted a refill request via the Shopper's app on Saturday morning. By Tuesday morning I went in they had no record of anything. Finally get it straightened out and asked "Do you want to wait? " I've been waiting since Saturday morning!
If I could give half a star I would because doesn't even deserve a full star.
Save yourself some stress. Go to Rexall or Guardian.
And don't get any prescriptions delivered. In a pandemic their delivery person doesn't accept debit or credit. So if you are under quarantine or anything that prevents you from going out you better hope you have cash

This is probably the worst pharmacy in Canada. The most rude people and their delivery service is basically the most incompetent delivery service in Timmins. Avoid going here at all costs, save yourself the aggravation. One star given because there are some nice staff working there. Reading there responses sits empty because their service has been awful for years.

If i could give this store 0 stars i would.pharmacy team is unbelievably rude and un organized. Countless errors with my gf's medication. Actually gave her empty blister packs of her medication during her cancer treatment. Staff NEVER answers the phone, and when they do they lie half the time.store itself is A1. Pharmacy is an embarrassment. Ownership of this store should seriously consider making changes for the pharmacy management and staff. People depend on receiving their meds on time and filled correctly.

Edit: actually happened twice with the blister packs * (after the fact we mentioned that the first time it was empty)

Wow. The service (or lack of) absolutely terrible.
I was just told today that they will no longer delivery prescription since I am never home. Not true, I missed 2 deliveries because they are not consistent on the delivery day and I didn’t hear the light knock on my door. The Pharmacist would not listen to any of my concerns!
To make a long story short, I no longer deal with Shoppers DrugMart and now get my prescriptions on-line

THE WORST EVER! THE HEAD PHARMACIST NAMED JIM WAS YELLING VERY LOUD AT ME IN FRONT OF HIS STAFF JUST BECAUSE I WANTED TO BUY A NEW DIABETIC METER! NOT PROFESSIONAL OR RESPONSIBLE WHATSOEVER!

If I could give your company as a whole 0 stars I would. Ive pre ordered medication on many occasions through the automated service and show up 5 hours after the time I requested it only to be told at the desk it hasn't even been looked at yet. What is the point of pre ordering if you're only going to fill it when I get there. Not only are you wasting my time you are wasting my money. Look I get it, we all get busy and these things happen on occasion. I work in retail so I get it. But what I don't get is the blatant disregard of simple customer service nearly everytime I go there. You guys need to fix up your procedures by maybe notifying customers that their order isn't ready because you're falling behind. You're issues as a company should not spill over to your customers. No wonder the review scores are laughable.

My girlfriend and I were explicitly racially profiled from the moment we walked in. Weren't even subtle about it, over heard one staff tell the other to "keep an eye on the Urban Decay sign". This was the section we were in and we were continuously followed since then. We actually had more stuff to buy on our list but had cut our trip short because of how uncomfortable we felt. Great service guys, hope you high fived and gave each other a pat on the back for a job well done after we left.

The pharmacy staff here was incredibly rude to me on multiple occasions. Prescriptions are never filled when when you come back
even an hour or two after they said they would be ready. I will be switching pharmacies due to the unprofessionalism.

Staff lied to me in store about an item I purchased at 8: 35 a.m.

I opened the package at noon and discoverd the lie.

The store refused to allow a return, no mention at the cash that the sale was final.

"Customer Service" pointed out how AFTER THE SALE IS COMPLETED the receipt points you to their webside for "exclusions. (Person at cash had also not mentioned that when making the sale.)

They also claimed the damaged package means they can't return the item, when the item can't be properly seen without opening it, and the person working at the store had assured me the instructions would be in the package when I opened it.

Just like every business in the world, you'll get complainers complaining about things in life that over all really doesn't matter. Complainers that complain for free stuff, or attention. But hey, if u worked customer service ever in your life. Then you would understand. Over all experience at this location. Is great. Honestly, its clean, safe, friendly, they may treat u like a shop lifter at times. But go and ask the owners, what their lost prevention is.you'll understand why when you see the amount of $$ they keep losing. To the point of only open till midnight. I hope not for long. My work shifts makes it more convenient to shop at night. Now we only have gas bars left. And they dont sell the markup I like down at circle K lol

My parents deal with this location and have experienced a very rude pharmacist. I spoke with him in regards to a prescription for my father that not been filled yet. He informs me that the doctor hasn't responded yet. So, I proceed to ask when he was planning to follow up as my father only had a two day supply left of a particular prescription and would soon run out. He indicated that it would cost my parents (who are seniors btw) an extra $15 per prescription (5 needed renewals) to do a follow up with the doctors office. So my question is this? What is the dispensing fee for? So does that mean the other 4 times a year they have their prescriptions are filled, you will pay them the $15.00 (cause you didn't have to call the doctor and follow up) - Service is clearly a problem at this location. I recommended to my parents to move their prescriptions where the pharmacist will actually respect the patients who pays his wages.

The store part is great, friendly service.
The pharmacy on the other hand, not once in the last year have I a good experience.
Ex Jan. 29.19 I go in at 4 ladies says half hour, I go back 21/2 hours later other ladies says it's not ready I said I was told 1/2 hour 2 and 1/2hours ago how much longer, repays is as long as it takes to put it together now 1/2 again.
Why tell you customer 1/2 hour when they should says next day, it takes people out of work, waste people time and service is terrible and cold