Shoppers Drug Mart

They filled the wrong prescription and gave me a medication my Dr took me off of in october, refused to give me a refund and were going to charge me to fill the correct medication. Pulling all my prescriptions and will no longer be going at all. This is not ok

Always a great experience. Mr Patel and his team should be commended for their customer service as well as being very friendly

I've bought expensive cologne here and men's expensive moisturizer both products had no vacuum packed plastic seals boxes were beat up and kept me feeling like I bought my products from a garage sale I'm very disappointed and angry with thus purchase from Shopper's, I called to tell then I was dissatisfied they said to come back and we'll look at it and see what issue is. Now has I bought from Saphoria I would be treated like a neighborhood criminal.

They accused me of stealing although I didn't. 3 of the employees followed me to the parking lot harassing me. They were laughing at me through the window and flipping me off. I asked them repeatedly if they wanted to search me or my bag. They just kept telling me that I hid them somewhere. Disgusting

Terrible customer service. Was told if I’m not paying cash, I have to use the self check out. While having an issue with the self check out, there was no one to help. Won’t be back.

This is my local pharmacy but I will now be making the further drive to go somewhere else. There is often no one around, and the pharmacy is a long wait due to understaffing, none of which turned me off until what I experienced today.

I had one thing. A tube of sunscreen with a 4$ off sticker, which must be processed by a human being. I rang it in at the self checkout and pressed the 'call for help button'. I waited and waited, I even called out for help myself, no one in sight. So I make my way to the cosmetics counter with my item where I wait for the attendant to finish her phone conversation with her husband about which almond milk he should buy at the store. I stand their patiently. I ask if she can ring me up in which she replies yes, but then asks me to go back to the front twice. I explain that there has been no one at the front. In the time this conversation had occurred, one item could have been scanned and my card could have been tapped. But no, she then puts my item down and says she has to go help someone else. I go back to the front, stand at the check outs and literally have to call out 'hello, does anyone work here? ' while people continue to self check out. After a few minutes a cashier comes out of the office and rings me up.

I hope that eventually, management will look at the reputation of this store and begin to implement changes. For anyone needing prescriptions I recommend going one major road over to either James or Upper Wentworth, the extra few minutes in the car will be worth it.

How shall I not compare thee to a disaster? The store is low in stock, has high prices, and expects you to use self-check out only. Loading up a Presto card? Good luck finding a cashier. Stephanie does a great job. Went to get a vaccine yesterday. Was told it hadn't been 21 days even though it had. Was told to count to make sure I had my dates right. Was shown they had a vaccine. Was told to come back on thr 17th of March (today) to make sure it was 21 days. Went again today like I was told. Got there a bit early and was made to wait ~45 mins to be told they didn't even care the primary two doses anymore and that I should check around and do my research to find a location that has primary doses. I did when I booked the appointment. I was supposed to be the last vaccine appointment of yesterday and the first of today. Did the vaccine evaporate or expire in the mean time? That brings up the question, of why give expiring vaccines. I'm glad I found a different location. I also don'tenjoy being lied to, talked down to, or treated like a child. I will no longer be using this location for any purposes. Absolutely disappointing location, whether it is the pharmacy or the store. Based on other reviews, I see I'm not the only one who has had problems at this location. 0/5 stars!

As per others, I find this shoppers extremely poor service when picking up prescription, example today took 15 minutes to pick prescription, 3 people in front of me, over 4 people behind the counter, but did anyone help the person serving people no. And to buy other things, the cash only cashier. This is store has gone down hill since the new owner took over.
Now lets talk about their person who replies to these reviews from Shopper, aside from replying indicating that you have read, what is shoppers doing about it to rectify all these complaints?
As usual nothing!

I’ve always liked this shopper store but today the cashier lady who was working there wasn’t being kind she threw my Apple Card because I told her am paying separate.

Just wondering if some of your pharmacists are also ordained ministers? The way they arrogantly preach and talk down to people at times.

Friday at 7pm not one sales tags up in the store. The cashier at the front, who was not wearing a uniform, lied to my face and said there are no sales on Friday.

Decent customer service and an alright selection, but pretty horrible prices (as per most Shoppers)

This store is so low in stock. Staff doesn’t seem the customer comes first New employees not sire who can do refunds. Pharmacy department is so slow. Back workers never step in to help only when I ask themI. Two staff. Members continue talking when I’m been served. I turned to them and said “I’m a customer “”. They finally got on with their work. Finally had enough and moved my prescription to another story.

In line for lotto but instead of checking me out at the cash she is standing at she takes me to the self service cash and cuts in line and does it for me taking 15min longer than my visit should of. This store needs to stop pushing self cash when there is no need for it.

Went in because I saw a sign out-front saying walk-ins welcome for Flu Shot. I sat in my car went online and filled out the forms for myself and my two children to have our shots done. Went in and was told that they aren't excepting walk-ins and they never have. What? Why does the sign outside say so and why does the website say so aswell? Rude lady at the pharmacy desk, we won't be back! Waste of time!

DO NOT GO TO THIS SHOPPERS! I had been a regular customer who went to this shoppers once a while. I went to the post office to send some mail and the post office was empty. I tried ringing the bell and waited for about 10 minutes. I was gonna go ask a shoppers worker if the office was open then this lady came up not greeting me instead saying “it doesn’t take a millisecond to run from the front of the store to the back ok. ” I was confused at this point. She completely was giving attitude from the moment she came to me and I gave her the money to send my mail. She then didn’t give the correct change and I asked her to make a correction. She then slammed my change on the counter and said “whatever here”. I decided I had enough and I went to look for a supervisor because I didn’t understand her problem. I reported her to a supervisor and she was called to come up. Instead of an apology, this lady was rude trying to argue furtherer about what had happen. She told me that she thought I was rude from the moment she met me so that’s why she was rude automatically to me. Goes to show what kind of people they’re hiring at this location that are automatically rude to costumers for no reason. I hope no one goes here because there’s better locations.

This review has been a long time coming. I'm Trying to figure out how to get Canada Post to stop sending my mail to this Post Office since I don't visit this store anymore as I feel uncomfortable and unwelcome. I use to shop at this store every week, get my lottery tickets, fill my prescription because it's literally a few minutes away from where I live. I've never had any issues with the workers at the store in all my years of shopping here but, the security guards are truly out of this world and I've never experienced anything like this in my life. They follow you around the store and blatantly watch you at the self checkout. They either lack proper training or they all allowing their personal prejudices to influence how they do their job. I don't have to shop here anymore but I'm concerned about my mail going to an establishment where I'm treated like a common criminal.

The store itself is fine. We are, however, going to change pharmacies. We used to love this pharmacy, when it was run by the former pharmacist (Wassim?). There were always staff ready to help you when you had a prescription pick up. When there was a line up, another associate would step in to help out. Now the line ups are long, and no one behind the counter seems to care that people are waiting. I've waited for half an hour just to pick up a prescription. And there are plenty of people behind the counter. They look at you, and then look away. No acknowledgement or apologies. Customer service is definitely not a priority for this pharmacy. I think it's time to check out Hauser's.

Would give 0 stars if possible. Store continues to go down hill since the ownership change. Prescriptions always wrong, staff extremely rude and bully the senior citizens. Always make sure to check expiration dates, constantly finding expired food on selves. Forcing seniors and people with mobility issues to use self check out who clearly struggle with it while lying about the debit terminal "not" working. Has head office given a mandated quota to stores forcing people to use the self checkout? Never using this location again even though i have lived beside it for the past 15 years.

While I hate how this location pushes self-checkouts too much (to the point where the line can be all the way back to the pharmacy), I continuously receive great customer service from Alessandro (100124). He is always smiling, engages in conversation and provides excellent customer service!

A terribly unorganized pharmacy! You ask for a your prescription that was phoned in 5 hours prior and the pharma-tech looks through 4 different drawers, 3 different baskets, 3 different cupboards that are scattered throughout the dispensing area! It actually took 3 people / 10 minutes to find my prescription buried in the 100 other prescriptions scattered throughout in different locations. WHAT A MESS & WHAT A SET UP? ! Another Occasion, I could not get through on the phone, I had to physically drive to the pharmacy! I was told they are short staffed regularly and it is what it is! Wowwy! Avoid this Pharmacy!

I have been with this pharmacy for years.recently I have found so many issues both in store and ordering through the phone.being on hold for sometimes 30+ mins to only be disconnected and to call back and have the staff get mad at me for continuing to call. I had been waiting for my prescription refill.they made the mistake of filling only half my medications and would not refill it as they were certain I should still have over a month when in fact I had almost nothing left.it took me three days for them to realize they made the mistake of filling half the bottle and putting the full label on it. I understand everyone is busy but seeing three staff behind the desk all with their faces buried in the desks as soon as they see a line up. I'm sure like many other we do not have time to wait 10+ mins while we see the staff ignoring the line up.

The store itself is nice as far as Shoppers go, though there is always a huge line and one til open, like literally every other Shoppers in the city.

The pharmacy however has become terrible in the last few months. Multiple times now I have stood at the pickup side while pharmacy techs duck their heads behind computers.

Today two women allowed a line of 4+ people to build up at both pickup and drop-off, then scurried to the back when I asked to be helped next as multiple guests had arrived after me but were helped first in the 10+ minutes I was there. They knew I was there as the woman in the blue hat served a customer before me then ran away with her head down - I hope you know who you are. Thanks for treating me as less than a human being.

If you are looking for a new local pharmacy, avoid this one at all costs. I will be finding elsewhere to go as well at my own inconvenience.

This is the worst pharmacy ever! The staff are all extremely unorganized, they always misplace my prescriptions. They don’t scan my prescriptions into the system like they should, so nobody knows where it is. My doctors office has to constantly resent my prescriptions and it is really frustrating, because I’m having to wait for the office to reopen. Somebody just moves my prescriptions into the back room and it gets left there. I have to constantly be asking for my medications and always be on top of it because they clearly never know what is going on. Even the staff that are there regularly don’t do their job properly. The phone lines are always busy, I often get disconnected, and I’m on hold for a very long time if it even goes through. The communication at this pharmacy is absolutely terrible. The staff don’t seem to care, the pharmacy sends me a text message saying my medication is ready for pick up, I go hours later to pick it up and it’s still not ready.

Prices are jacked and workers refuse to answer the phone.when they do its to hang up immediately to stop the ringing and or to end the call asap

Worst Pharmacy ever. Don't go here for a flu shot.
Shoppers will not accommodate you. Unless you want to wait forever. Why bother when you can just walk into the nearest "Competition" and walk out in 10 mins. I walked out and never looked back. A REAL pharmacy would not have a wait list.

I have a disability as I went 2 check out the cashier said I was 2 slow 2 be in the store. I haven't been in the store since.

We arrived at 11: 55pm and one of the employee started locking in front of us and said it’s closed.

Go to any other pharmacy for a prescription refill. Constantly partial filled prescriptions. Constantly losing or "not receiving" scripts from the doctor.

This is the worst pharmacy I have ever been to. If I could give zero stars, I would.
I had my file transferred to a different pharmacy because I wasn't happy with Shoppers.
I had 24 refills of a medication, but my new pharmacy told me they were never transferred from Shoppers. When I called shoppers to ask about it, they said "nope, there are no refills". I said, "are you sure? Because I am pretty sure my doctor just gave me a lot". He said "no there are none". I said, I definitely have refills.he said, "oh sorry about that, they are here. I will transfer them to your new pharmacy"
Two months later, when I needed a refill, my pharmacy told me there are no refills. When I called Shoppers again to say "this happened two months ago, they are there.we've already been through this", she said "no.no refills". I said "yes, they are there. This already happened". She said "no.no refills", then put me on hold. When she returned, she said "sorry they are here". She told me my pharmacy will have to call them to get the refills. When my pharmacist called, they told her.you guessed it. "no refills".
When I called Shoppers to ask what is going on, she simply told me to have my pharmacy call again. I said. "No, I think you need to call this time, because we tried that, and you told them there are no refills"
She said "I can't make any promises because we are really busy". Losing my mind at this point, I said, "this is your mistake. I think at this point I come before whatever you are busy doing". She said "what's the number? ", I gave it to her, and then she hung up on me.
I would not recommend this pharmacy to my worst enemy. Don't do it. No matter what. This is just one story of what I have been through with this pharmacy. I honestly cannot believe they are even allowed to operate.
P. S. I am writing this right after her hanging up on me, so honestly the story could even go further than this. I don't even know if the issue is resolved.
DO NOT use this pharmacy.

June 16,2021 1: 17 pm I went in using my cell phone to purchase lottery. I was verbally attacked by their cashiers as she felt I was being rude to her by using my phone. She preceded to say that I was rude and needed to shut up. Their store manger Wendy never called me. I actually got in touch with her and we did have a discussion. I also went to head office. I work in customer service and know it can be challenging but at the end of day it’s never to tell a customer to “shut up”!

Not a very nice store - or at least staff aren’t trained on certain standards that grocery chains should really be adhering to. The scanning code of practice is something that individuals get to participate in across all major retail stores, yet after my partner visited and got charged extra for cheese (this is trivial but bear with me) I told her about it and told her she should go back - her anxiety kicked in and she wanted me to go to the store instead, I figured the staff would be understanding and just offer the first product as is normal with the practice - right enough they didn’t follow through and she returned with having to pay normal price even though the error was due to store mismanagement. Kinda disappointed considering how small an impact this is to a company vs.how simple it is to “get lucky” doing groceries and make someone’s day.

Very disappointing to arrive to shop with no cashier in site, when I asked security if a cashier to be called, I was directed to the automatic checkout. This makes for a very impersonal experience, might as well shop online at instead. We are losing valuable customer service.

The store has started a new procedure to only allow customers paying by cash, or purchasing lottery, to go to the cashier. Otherwise they are forcing customers to use the self serve checkout. They claim this is for COVID precautions, but I've been in twice and there is no screening being done? So this argument simply doesn't bear out.
The staff I have spoken to about this have stated they are being forced to do this, as they will be penalized if they don't. Yesterday I was refused service because I didn't want to use the self serve. I left the items and went to another location that had friendly and polite staff, willing to help and SERVE the customers giving them business.
I am very aware this directive is from the owner, purely a labour cost reduction for him, but my concern is also for the employees who are losing their jobs. I will continue to shop elsewhere.

Here's a suggestion. Don't put your rudest employee in cosmetics at the front of the store where they should be greeting customers. We can do without the cut eye and disrespect. Seriously, start screening your employees if they're even suitable for customer service.

Usually I'm just put off by the fact that whenever I walk into this place I'm stared at like I'm a thief. Today, however, I was quite disappointed to see that there was a worker not wearing a mask at all, and the ones that did have it on were around their chin or only covering their mouths. If I'm required to wear one to enter the store, don't you think your employees should be wearing them properly?