Shoppers Drug Mart
9 reviews South Tower, 593 Dundas St E, Toronto, ON +1 416-214-9440 stores.shoppersdrugmart.ca/en/store/1489 suggest an edit
24 November 2023 5:32
For such a large store, they lack items that I want to purchase.
This store could also have more food items including basic groceries and fruit.
A post office would be very welcome as well
This store could also have more food items including basic groceries and fruit.
A post office would be very welcome as well
22 October 2023 17:46
Questionable understanding of medications and the slowest service I’ve ever experienced in a pharmacy anywhere in the world (3 hours to fulfill a prescription!? !). I’ve been here three times (location is convenient for me) but will not be giving them any more business as every interaction I’ve ever had here was filled with incompetence and a lack of care. Look elsewhere if you value your time and health.
14 July 2023 2:01
During one visit I was looking for skincare products and experienced great customer service. I encountered one employee who was so nice and helpful as she showed me around the store and accurately found all the items i was looking for. She even helped cheer me up as I was feeling a bit down at the moment. Really made my whole day:). I believe it said Kimberly on the name tag she was wearing. The employers at shoppers hired an angel. Thank you Kimberly you’re so awesome!
08 July 2023 13:15
I’ve been coming to this pharmacy for the last 7years and it seems year after year, the techs just care less and less. Often at the counter they avoid eye contact and pretend to be busy. You really have to flag them for service. I spoke to one of the pharmacy techs with a Filipino accent at 4: 40pm Friday for a refill and she informed me I need to contact my doctor. In all my previous experiences, they offered to contact my MD for a refill. I requested they contact my MD similar to all the previous times. She responded “ehhhh sure”. The communication and attitude was very unprofessional and creates barriers for patients to access medications.
On the other hand, I’ve always had a very good experience with the pharmacists who are all very attentive, knowledgable and happy to help, I appreciate that.
On the other hand, I’ve always had a very good experience with the pharmacists who are all very attentive, knowledgable and happy to help, I appreciate that.
12 June 2023 0:56
Horrible customer service. They don't keep their promises that they literally have printed on the wall behind them. They clearly don't know your medical history because they handed me out some older prescription I had on file, without me requesting it, and now they won't take it back (after they charged me for it!). I requested a refund and their solution was to take back the pills without refunding me! What a joke of a solution. So to give back the pills with no resolution and pay for it? ! Petty and inattentive pharmacists!
05 May 2023 18:42
For some reason the people the pharmacist here are extremely incompetent and will never get your prescriptions on time.
15 March 2023 3:24
It’s really bad. You’d have to call several times to follow up and no one ever returns your call.
04 March 2023 22:48
Unfortunately, I have had to delete my Earlier review due to drastic changes at this location.
I still stand on my previous review that this is a good location. They have a good variety of stuff and relatively OK Deals compared to other shoppers. They are still extremely short staffed at this location. However, the staff has always been polite and willing to help at any time.
Shoppers drug Mart at this location needs to really look into their security training and profiling training. I understand they’re trying to keep the store safe and the location can be a little sketchy so they have to be on alert.
I was recently at this location, when suddenly, I was locked in the line of vision of a security guards, and he seem to have followed me while talking on a headpiece, it was really uncomfortable. The security guard was not even discreet about it. He kept lingering and trying to figure out what I had or what I was doing, literally from the seconds I entering the store.
Please, shoppers drug Mart. This location can already be questionable. I don’t need to feel unsafe trying to find something in a store in the city of Toronto with everything that’s already is going on.
I still stand on my previous review that this is a good location. They have a good variety of stuff and relatively OK Deals compared to other shoppers. They are still extremely short staffed at this location. However, the staff has always been polite and willing to help at any time.
Shoppers drug Mart at this location needs to really look into their security training and profiling training. I understand they’re trying to keep the store safe and the location can be a little sketchy so they have to be on alert.
I was recently at this location, when suddenly, I was locked in the line of vision of a security guards, and he seem to have followed me while talking on a headpiece, it was really uncomfortable. The security guard was not even discreet about it. He kept lingering and trying to figure out what I had or what I was doing, literally from the seconds I entering the store.
Please, shoppers drug Mart. This location can already be questionable. I don’t need to feel unsafe trying to find something in a store in the city of Toronto with everything that’s already is going on.
25 January 2023 16:19
I visit this location often to purchase makeup and skincare. I really am impressed with the representative that overlooks the beauty section of the store. She has great customer service and is extremely friendly.
However, as a woman of colour I'm disgusted by the fact that the security guards are always racially profiling me, and stalking me throughout the store. This is highly discriminative, unacceptable and it needs to stop.
However, as a woman of colour I'm disgusted by the fact that the security guards are always racially profiling me, and stalking me throughout the store. This is highly discriminative, unacceptable and it needs to stop.