Shoppers Drug Mart
3 reviews 530 Commissioners Rd W, London, ON +1 519-471-5330 stores.shoppersdrugmart.ca/en/store/1062 suggest an edit
08 January 2024 20:31
This store seems to have made a lot of changes. I’m finding staff much nicer and more friendly. I used to dread going to pick up prescriptions. I now look forward to it. Great work!
09 December 2023 19:38
I went in looking for gift ideas for Christmas and Amela was absolutely wonderful to deal with! She went above and beyond in looking after me. I would highly recommend this cosmetic department and this girl! AAAA +
04 January 2023 16:59
This review is for the pharmacy.
I had an Rx about a month ago that I went online and requested that the pharmacy contact my doctors office for permission for a refill. (This is just a button on the site that it prompts you to select if you’re out of your meds and wanting more after you run out of prescribed refills from the physician).
So I do this, wait a week and I get a notification from the pharmacy that I need to contact them about my Rx. When I do, they weren’t sure what I was inquiring about at first and then said the prescription hadn’t been filled because my doctor never contacted them, or so they claimed. I messaged my doctor and he told me he was never contacted by the pharmacy and he ended up just sending it over for me. I was miffed that the pharmacy potentially lied, but let it go. They scrambled and got the prescription filled quickly and then called me several hours later that it was ready.
Here we are again in the same situation this time with my husband who has a different doctor than I do. He called them to ask what the hold up was after a week and was told they were waiting To hear back. That was a lie. They sent the request over right after that call according to his doctor. This pharmacy is in a very convenient location for us, but we’re considering no longer using them after this. I'm left to believe that the pharmacy lied both times. Seems shady. I know they must be very busy, but to blame the physicians? Bizarre. Just own up to the fact that it was missed.
I had an Rx about a month ago that I went online and requested that the pharmacy contact my doctors office for permission for a refill. (This is just a button on the site that it prompts you to select if you’re out of your meds and wanting more after you run out of prescribed refills from the physician).
So I do this, wait a week and I get a notification from the pharmacy that I need to contact them about my Rx. When I do, they weren’t sure what I was inquiring about at first and then said the prescription hadn’t been filled because my doctor never contacted them, or so they claimed. I messaged my doctor and he told me he was never contacted by the pharmacy and he ended up just sending it over for me. I was miffed that the pharmacy potentially lied, but let it go. They scrambled and got the prescription filled quickly and then called me several hours later that it was ready.
Here we are again in the same situation this time with my husband who has a different doctor than I do. He called them to ask what the hold up was after a week and was told they were waiting To hear back. That was a lie. They sent the request over right after that call according to his doctor. This pharmacy is in a very convenient location for us, but we’re considering no longer using them after this. I'm left to believe that the pharmacy lied both times. Seems shady. I know they must be very busy, but to blame the physicians? Bizarre. Just own up to the fact that it was missed.