Shoppers Drug Mart

One of the worse shoppers ever only because I live close to this location is why I come here. No need for so many staff of they aren't going to help you! I came here today and they have two cashier to one cash register and other staff are just walking around doing nothing.why don't you have both lady on the two cash register and assist people that need help at the self checkout

Pharmacy is the worst, they lost my daughter prescription. And wanted to pass the blame to me. I had to schedule a new appointment with doctor to request a new one.have change Pharmacy never coming back.
EDIT: since I can't reply to Shoppers customer service.in most of the reviews you have, there's a common pattern.poor customer service either with the store or pharmacy and no change has been implemented.why waste my time calling if you are not going to do anything. Show there's an intention to change with actions not asking people to call and waste time on the phone.

We called into the store to pick up a postal packet this lunch time and also a few bits and pieces from the store. The post office was as usual very good; the girls are always cheerful and well organized. The front check out staff by comparison is a cluster of ignorance, terrible customer service, rudeness, and disorganization. There were several issues with a young man who served us at 12.30ish.
1. We needed the main check out as we wished to purchase bags.
2. The cashier did not offer any bags and literally coerced us into using the self check out, mumbling that there were no card facilities on the main till.
3. As I tried to discuss this with him when he was putting our items through, he turned his back on me and began to speak to the customers next to him. I even said "perhaps I am speaking to myself? " and he either didn't hear, or ignored me.
4. He did not say thank you, smile, or treat us with any respect as paying customers.
4. We paid and took our cart but it got stuck at the exit and wouldn't move either back in the store, or out to the car. As we had no bags, that was the final ridiculous straw that made me so cross.

We got a full refund back and he had to leave his till to unlock the stuck cart to do so. The first till would not work to do the refund, so he had to try another. He did not call for assistance when a huge queue built up either. What was going on with this guy?

Needless to say, we are done with that store. As it happens we only shop there about twice a year anyway, but I seriously wouldn't bother with it again.it's a nightmare.

*UPDATE* Writing a generic response to negative feedback when there is obviously no reinforcement to correct bad cutomer service, or there is no change in the staff's behaviour will not bring disgruntled cutomers back into the store. Losing customers means a reduction in profit margains and eventual loss of jobs and business. Perhaps look at the bigger picture and use the negative feedback to your advantage!

I thought I was the only one who has had awful experiences at this Shoppers Drug Mart but it seems that there is a pattern here. There is very little customer service training especially when dealing with the pharmacy. The staff in the pharmacy department simply lacks the care and work ethic required to work in a pharmacy, condescending, rude, snarky and overall not very helpful. This location is extremely close to where I live but the inconvenience of going somewhere else is worth not being treated so poorly by people who are supposed to be of help to you. If I could rate them a 0 I would.

This pharmacy is the worst pharmacy in Toronto bad service unpolite they speak their language in front of you and they have no respect for the customers.

Poor Customer service at the Westway location. Two service employees answered that an item that was not on the shelf and was not available. Save for the one person stocking the aisles took the time to check and due to my persistence and patience a sale was made. Obviously, customer service is now AI specific. Sales are not important I guess. I will try to avoid this Shopper's. The Kipling /Bloor location is great for service.

Terrible pharmacy, declined coivd test due lack of a flight ticket.

Apparently it is their policy to check flight tickets before performing a covid test despite prior booking of an appointment.

Avoid at all cost.

This is roughly the worst pharmacy I have ever visited in my life. They take forever to prepare your medication, even when you call ahead to prepare them. They will never be ready when you get there. They will also just ignore you when you are waiting at the counter. They are unfriendly and their customer service is terrible. And if you have questions about your medication, good luck because these people are not gonna provide you with helpful tips. I have been taking my medication there for years, since it is the nearest pharmacy, and it feels like it keeps getting worse and worse. Today I call to ask a question about antibiotics precribed by a dentist - and instead of helping me on figuring out why the medication is causing problems, the lady told me to call the dentist and she kept arguing with me with a bad attitude? Like isn't the pharmacist the one person that is suppose to be the SPECIALIST of medication? This was the last time. I am never visiting that pharmacy again.

Absolutely the worst Pharmacy and store in SDM family. The Pharmacists are rude. The owner does not care.

This pharmacist is INCREDIBLE! We needed covid tests for our travel and he was so accommodating! Great customer service and a great shopping experience ~ highly recommend!

Can you give ZERO stars you should be able to do such a thing. After booking a rapid test, getting reminders, calling etc. Drove up day before my flight to be told there are no tests. Nonchalant attitude sent me on my merry way. Very sad.

If I could give a lower rating for the pharamacy team I would. Tried to book a first covid dose and I was told I should have taken it a year ago. Talk about rude and uncouth! Safe to say I never returned for it. Also these people spoke in their own language to each other at great length in front of us. This is THE worst pharamacy I've experienced. Stay away!

Called pharmacy for four minutes no one picked up the ringing phone. Good luck getting new prescriptions filled then.

I had the best experience at this store. Went for covid-19 shot today, friendly professional and caring staff at pharmacy
Check out girl was amazing. Wonderful clean store.

Wow, incredibly rude pharmacist/pharm tech (Indian accent) on the phone who refused to check the price of a medication for me. She kept claiming she couldn’t check without the medication name or dosage even though I provided the correct name and dosage

Terrible customer service, requested pharmacist to fax refill request to doctor however, initially she refused then lied and said she would. The fax was never sent and I had to make 4 additional calls to the pharmacy before the fax was actually sent.

Chocolate liquors for $17 - yummy! My go-to chocolate during the Christmas season. Self-Scan is quick and efficient during rush hour and holiday traffic, (pandemic traffic is lighter but still busy). Lot's of parking.

One of the worst Pharmacy at Shoppers drug mart I had ever seen and I will never go to this store again. Most of the staffs in Pharmacy are not polite, no communication between their own staff. I am came here to pick up my son medicine for the first time. I requested to Shopper Drug Mart that change the ownership of Pharmacy. One thing I noticed that most of the staff are in hurry and they never explained properly about medicine or cream. I will never recommend to my friends and families.

Amaizing. Prescription said kit bus she is searching one by one. I told her its a kit. She doesn't understood. (Pharmacy assistant or pharmacist.) Jesus keep us safe. This ppl working without knowledge?

Exceptional staff at the post office. The girl working at the post office in the evenings is amazing. She was very patient and helped us out with mailing a package yesterday. Process took about half an hour from beginning to end as we were not familiar with international shipping. She answered all our questions, helped us out with the form, waited for us to make some calls and even helped with packaging. Thank you!

This shoppers has to be the worst for customers. Dirty, bananas had juice dripping on the floor, and the floors are not clean. I had to wait 1 week to get my Perscripsion filled only one cashier working always. Don't go there.

The cashier with the name Tanya she really have anger and attitude issues, owner pls pls hire more friendly nice cashier's, she's scaring customers away.she was mad to the point she wasn't able to counting change (coins) this employee should not be working there, gives a bad impression to Shoppers Drugmart at this location.as customers we are disappointed

I bought a parfume from beauty department on Father’s day, she told me if my husband does not like it, I can bring it back, I asked her to make sure, she said yes, after that day I went this store 3 times to return the parfume, THEY DID NOTHING, because the box is open, it was their staff’s fault to say that, I called head office 2 times, they told me, every SDM has own management, so they should solve the problem. I was a customer who visit almost every day this location but after this situation I will never step inside of the store unless need it as a pharmacy.

I was at this shopper today around 4: 30, and there is a certain cashier who continuously has problems. Twice now with me. She didn’t remove an item at checkout after I asked for it to be, and afterwards insisted my bill was more then it should have been with that item removed. I had to talk her through how to remove the one item. I gave her exact change and she didn’t seem to be able to count it either; having trouble counting three quarters, two dimes and a nickel. She offered a carry out since I had a couple heavier items but forgot to actually do so 10 seconds later.

This place needs good management. What a lazy lady in cosmetics name DONNA. Who hired her must have been blind or could be her friend. If you ask for help she will look at you like a wild dog.

Brutal customer service, 1 cashier for 10 people in line, always understaffed, stock outs on flyer items before the sale even starts, all so they can sell it at full price

I've been shopping at this Shopper's for over 10 years. I went in to get a few things for the Christmas season, and shop a bit. As I walked through the aisles it was obvious a young, security person was following me. I lost my zeal to buy anything more. I'm so disgusted... I won't be shopping there too often. They lost my business and I had no incentive to stick around and browse or shop. Online shopping is the best way now, or now it's Walmart.

WORSE PHARMACY.save urself the headache and go somewhere else. The pharmacist takes forever to prepare medications and isn't very confident in the information she gives. She prepared the wrong concentration of antibiotic for my 4yr old then gave me excuse-had to watch my son vomit four times trying to ingest 10ml when a 5ml concentration was available. My husband warned me not to go there because he has had similar experience. DO NOT GO HERE.

If I could rate the staff and service of the pharmacy department I would rate it 0! They have the worst customer service, they are so disorganized and they seem to be clueless to what is going on. Never coming back to this dirt hole again

EXCELLENT SERVICEAMAZING PERSON
Jamiyla is really the definition of a gentlewoman as well as professional. This is the best customer service I have ever had the pleasure to meet. She was a totally professional in every way. Best of the best. Many thanks.

Too Expensive!

Today I went to buy some Vitamin C tablets. 1000 mg time-released
Now at $22.99 per 100 (plus tax). Up from $17.99 last time I bought!
No Thanks!
Went to Rexall and got 200.same thing.for $24.95. Tax Included
Not sure if it is Shoppers Arrogance.or Indifference? Either way
i'm not going back.wish we had the old Grocery Store that was there
previously. Shoppers has crappy, expensive, unhealthy foods.of course
you can always buy 'drugs' there to fight the 'ill-effects' of their food!

The staff that don't work in the pharmacy are nice.that being said. I have no idea who hired these unprofessional people but they better change their staff or the attitude of the staff or both. I had a prescription with my name, insurance card in my name and health card with name a picture and they had the nerve to question why I was taking it, why the doctor prescribed it and even called my insurance provider. We argued back and forth until everyone in line was asking what the problem was and agreed that what they were doing was out of the ordinary. To top it all off, I paid for my medication and I had baby powder as well and she refused to let me pay for both at the pharmacy. Get bent lady. NEVER AGAIN WILL I STEP IN HERE FOR PHARMACY ITEMS