Showcase

I came here 2 weeks before Christmas and was looking at the newborn dolls for a Christmas gift for our daughter. I asked for assistance because I didn’t realize at first how to correctly read their boxes as it had pictures and names/ages of several dolls on each box and the manager jumped in to “help. ” The first doll I bought was Baby Emma, which she assured me was weighted, as I said that is what I was looking for. I got home, opened the box a couple days later to find that the Emma doll is not weighted. So I brought it back to exchange it, in which I again asked for assistance, but from a different staff member. I pointed out that dolls were also in the wrong boxes, there were NON weighted dolls in weighted boxes.so cheaper dolls in the more expensive boxes. The manager jumped in and interrupted to ask “what is it you’re looking for” in a rude tone. I said “a weighted doll” and she pointed to the same UNweighted dolls (the same one I bought LAST time that I was currently there to return). I said “no, those aren’t weighted. Im looking for the one currently on display, ” and she snapped back with “we’re out of them. ”

… I then moved a couple boxes around and found several of them right there on the shelf. What is with the attitude? I wasn’t going to leave a review, but a month after Christmas and I’m still thinking about how poorly the manager handled this whole interaction.

Absolute trash, went there bought a squid game biscuit tin so I could play the game with my son, walked out the door 10 steps and opened it. It was broken, so I returned it and was told they don’t take “food” back. I will never shop here again and I hope
you don’t either.

Store manger Laura was a great help with finding what I needed super nice lady and brings joy

Love showcase in pen center. First time been in that store on my bday aug4 found my hellokittys and loved it the manager and cashier where awesome great service will be back to buy more amazing stuff

Love coming to shop here for all the latest social media trends.
Ps.try the pickles! Garlic Joe was delicious!

The store was fully stocked which was nice and we also enjoyed looking at all the new products. They had a lot of the gimmicky stuff you see online. I do find them to be pricy for the quality of items you get there but my review is based strictly on our interaction with the staff.

I wasn't expecting to kiki in the back room but a simple hello, a smile or acknowledgement of any kind would have been nice.

There was nothing, we didn't exist.

I used to shop at a show case before but after yesterday when they acted like I was doing something bad to them I'm never going back there to shop again I was there at the pen centre and trying to support my friend with her party that she is keep I told one of the girl in the store what I wanted to do for my friend and she told me no which is fine beacuse I take no for any answer I'm not the type of person to create problems or any thing like that the other young lady that was in the store asked her worker what I wanted she told her and for some reason the lady went around the desk and called the security on me this was the first time someone did this to me but let me tell you something you can never stop a child of God that was very disrespectful and I felt like I wanted to cry. I really miss the showcase in Barrie they are the best.

The manager Laura is very friendly and helpful! She makes sure to let me know about all the sales going on and helps hold the stuff I'm planning to buy while I shop
However, they took my name and number down to call me about an item on Wednesday, it's now Friday and still no call.guess they won't be getting back to me

The staff was very friendly and helpful. There is a great selection of products. Laura went above and beyond to help me find what I needed.

Laura is legit AWESOME she’s so nice! She is the best for getting you anything you need even before it hits the floor. I’m a die hard squishmallow collector and anytime i’m DISO she has my back. 10/10 everytime i’m there. I love her:)

Showcase has a wonderful selection of everything you didn’t know you needed! Also for those cool things you see in TV and absolutely have to have! I recommend stopping here before shopping on Amazon, could save you some time waiting and will definitely save you money!

Laura the manager and Stephanie the assistant manager are both extremely pleasant, friendly, and helpful! They know about the products and can speak on reviews from their own experience and customers they have heard from. These ladies deserve a raise!

All in all a wonderful stop if you’re by the Pen Centre in St. Catharines! Service and Products 5/5 Stars, well done ladies!

Victoria was very helpful today, strong knowledge in her field. Must be a manager at least presented her self well enough to be one. The wife and I came in for an item and was given the perfect amount of gratitude. Well done Show Case for hiring someone who knows there stuff. Definitely will be back.

Not a bigger showcase of some of the ones I’ve been too but the staff is helpful and they have some great finds as long as you don’t mind spending some extra money

Bunch of contaminated products from China, No warranty at all, the customer service is ridiculous. Beware before purchase from them, Not recommended.

I was at this store November 8th 2021. I did some shopping at the pen and every store I went into had either asked for my email, cell phone # or postal code. NOT FOR CONTACT TRACING! When I went into this store they wanted me to sign up so I can get a deal on there products. How society is and become I wouldn't want anyone that I don't know to have my cell # or email. If I didn't give them my email or cell I pay full price. As I was talking to another customer they threatened to call security. Yet this lady was making comments herself
I think and believe that we shouldn't have to give our email address or cell number if we feel we shouldn't. I don't think we should be forced.
Again this had nothing to do with contact tracing. Other stores when you politely declined still gave you the deals and understood. If not mistaken there a consumer protection act that guarantees the lowest price. I will be making a complaint with BBB.
I don't think people should have or be able to hear your cell number for safety reasons. Even more so females.

This place is great! The staff IS ALWAYS amazing so professional and cares more about the actual customer then just pushing a product. My daughter suffers with severe social anxiety and the staff member Lauren always goes up and beyond. She really is wonderful at her job as well as a great human. Never have had an issue with them helping me find gifts for others or just things I might enjoy myself. 200/10 would and will ALWAYS shop at this store.

They discriminate against people with medical mask exemptions they're participating in segregating society and they are not abiding by Ontario provincial laws if you have a exemption you do not have to use one that is law

Horrible customer service. Wish the old manager never left. Won’t be shopping here again anytime soon.

Terrible customer service
accused my kids of stealing

The manager was not there and over the phone was trying to explain something he did not witness. He stated cursing and told me to leave the store because I was not going to listen to his explanation of an incident he did not witness.

They confronted young children and accused them of stealing called security and discovered that they had taken nothing and returned to the store to make a purchase.

They do not have working store cameras not does the security at the pen so they could accuse anyone of stealing and confront them without proof.

Amazing experience! Mike and Jake were both incredible. Both extremely honest and willing to explain a multitude of different products to both myself and my wife. We ended up grabbing a few items we didn't even know Showcase carried, but are pumped that we did! We just came to grab a couple of candles, but are stoked with our whole purchase. Definitely coming back. Thanks guys!

This shaver is NOT as seen on TV. Not worth the moneys spent. Now, if you like a something tearing at your low beard, then this is a great buy for you, and the actual shaver did very little. Enjoy

This store is so cool. I've never tried a hoverboard before and the people that work there were nice enough to allow me to try out for the first time. The staff there are super friendly and bondable people and they really seem to like their job.