Simcoe Optical Store
6 reviews 1240 Simcoe St N #5, Oshawa, ON +1 905-245-0682 www.simcoeoptical.ca suggest an edit
10 June 2023 17:16
Honestly the nicest team, and they all work together to help you out. Great selection and great prices. Can't beat the customer service. Needed eye exams for my family and they took us right away. We will certainly be back!
25 April 2023 4:08
My buddy recommended this location, said he had a great experience.place won’t answer the phone anytime i call, and there’s no answering machine set up.i’ve called on 5 different occasions now
15 March 2023 11:33
Always great experience, show up on time an wait for my turn. Always happy to get my new frames an lens at Simcoe Optical
10 March 2023 16:00
Had to make an unplanned visit due to broken glasses. They were able to get me in for an eye exam pretty quickly considering I did not have an appointment. Ended up finding a new pair of glasses which were ready for pick up the following day. Thank you for your help
01 March 2023 14:36
On Jan 17,2023 my husband and the owner of the optical agreed on eye glasses progressive Varilux X-Series with authenticity card from Essilor and my husband paid $200 deposit.
My husband decided to order his glasses here because the owner seems nice and he said “he is a man of honour, he will do want he say”. We have option to buy at Loblaws optical wherein they have promotion of buy one take one which will end January 18th.
We expected that the new eye glasses will arrived in two weeks time.
We called the optical yesterday (Jan 28th) around 10: 00AM to follow up if the glasses is ready for pick up. The lady who answered the phone said it will be ready for pickup at 2: 00PM. We call the optical again around 3: 25PM to make sure that we can pickup the glasses and the lady who answered the phone confirmed it.
We arrived at the optical and the owner said the frame was damaged and he need to reorder it. Then they show to my husband the authenticity card, my husband noticed that the Varilux was E-Series. He asked the owner why it’s E-Series, the deal they closed on January 17th was X-Series, then the owner say he decided to get E-Series for my husband because he saying that was my husband last lenses.
Why he didn’t keep his word for the X-Series? The owner keep saying E and X series are the same. My husband told the owner they are not the same. X-series is the highest end of Varilux progressive lenses, top of the line.
The owner said, how did you know that E and X series is not the same. We told him it was in Essilor website then my husband mentioned to him what is the difference of E from X.
To our surprise the owner just said he will returned the $200. He returned the money but all those expectations that we will get the glasses that we are expecting just got all lost, we wasted our time and effort dealing to this optical. We also lost other opportunity that we have to get glasses at Loblaws because this optical owner gave his word to my husband but eventually just change his mind because he will not earn a lot on our deal. Is this how you deal with your customer? Why it was not communicated to us when we called two times? This is so frustrating and traumatizing, the owner just want to say, ok I will return your money. I hope you will not do this to other people.
My husband decided to order his glasses here because the owner seems nice and he said “he is a man of honour, he will do want he say”. We have option to buy at Loblaws optical wherein they have promotion of buy one take one which will end January 18th.
We expected that the new eye glasses will arrived in two weeks time.
We called the optical yesterday (Jan 28th) around 10: 00AM to follow up if the glasses is ready for pick up. The lady who answered the phone said it will be ready for pickup at 2: 00PM. We call the optical again around 3: 25PM to make sure that we can pickup the glasses and the lady who answered the phone confirmed it.
We arrived at the optical and the owner said the frame was damaged and he need to reorder it. Then they show to my husband the authenticity card, my husband noticed that the Varilux was E-Series. He asked the owner why it’s E-Series, the deal they closed on January 17th was X-Series, then the owner say he decided to get E-Series for my husband because he saying that was my husband last lenses.
Why he didn’t keep his word for the X-Series? The owner keep saying E and X series are the same. My husband told the owner they are not the same. X-series is the highest end of Varilux progressive lenses, top of the line.
The owner said, how did you know that E and X series is not the same. We told him it was in Essilor website then my husband mentioned to him what is the difference of E from X.
To our surprise the owner just said he will returned the $200. He returned the money but all those expectations that we will get the glasses that we are expecting just got all lost, we wasted our time and effort dealing to this optical. We also lost other opportunity that we have to get glasses at Loblaws because this optical owner gave his word to my husband but eventually just change his mind because he will not earn a lot on our deal. Is this how you deal with your customer? Why it was not communicated to us when we called two times? This is so frustrating and traumatizing, the owner just want to say, ok I will return your money. I hope you will not do this to other people.
17 December 2022 16:28
I got this pair of glasses, its worth the money spent! Decided to drop a review as it was my first time purchasing from this store. I really my love my glasses, The staff was very helpful with the selections.they are very professional and the service was amazing. I will definitely Recommend this store if you want a good pair.