Simplicity Car Care Ottawa Downtown

I had my front bumper replaced a few years ago by Milano and was promised lifetime warranty on workmanship. The paint has been peeling off the bumper at several spots. I went in this afternoon to request for it to be fixed and noticed that the name was changed to Simplicity Car Care. They outright denied to take any responsibility and stated that they’re under a different management. The weird thing is that it appears like Simplicity name has simply replaced Milano but retained everything else including reviews, updates, etc.of the work that was completed by Milano. For anyone looking for a body shop, please don’t go off of reviews for Milano. It’s unfair that they’re using the Milano name for new business but not taking responsibility for work done by them.

Great customer service. Returned to the shop for a minor unrelated issue and they completed minor tightening at no additional charge!

I went to Simplicity car care in dec 2022 for a quote and such and did not hear from them until August 2023! I called and left messages to see what was going on. Poor communication, poor customer service.

Very impressed with the service we received from Junaid and his staff. They went above and beyond with the repairs, even fixing some unrelated scratches. I would highly recommend Simplicity.

They did a great job repairing my car Junaid was great and everything went according to the estimate they gave me!

Worst experience ever! Would not recommend using them, avoid at all cost. They are under new management and the previous owners were way better. My car was suppose to take 4 days to fix and ended up taking two weeks. Would call regularly to ask for an update, leave voicemails and would never get a call back. My insurance had paid them for my rental but the rental company contacted me to indicate they never got paid to find out the issue was due to the garage not paying them. Customer service is not their priority!

Waited over a month and a half for my vehicle to be fixed which was longer than originally told.once I received my car back my license plate cover and license plate were ripped out of the bottom screws at the back of the car like someone tried to steal the car or something and the car was not fixed properly at all, the wheels weren’t aligned, there’s still an engine knock and a fan not running properly that they didn’t fix and the bumper clips come out after any tiny bump is hit.
This was done under an insurance claim and simplicity has NOT returned any phone calls and we’ve been contacting for over a month to have this resolved and have not heard back!
Do not recommend at all if you care even a little bit about your vehicle.

Great service very fast.people are very friendly and professional i had good experience price is great cheaper than other places that i went.i recommended this place to anyone and i will be going there again when i need service

Extremely overpriced. Expect to pay 3x the rate of what a smaller shop will offer you. The parts they buy are "somehow" twice as expensive as the same parts at a local shop and they refuse to avoid fixing small scratches when your car is brought in.