Sleep Country Canada

Sleep Country boasts an impressive mattress selection, and our visit on Boxing Day uncovered fantastic deals. In the midst of exploring options, Lilian stood out with her expert guidance, making our decision-making process much smoother. The combination of a wide variety of mattresses and Lilian's assistance made our experience highly enjoyable. Definitely recommend!

Beware. We bought a new mattress from them that was supposed to be $2400. On the invoice, Mohammed put the mattress at $2000.00 and added $200 on each of the pillows. I questioned him why he was putting a price on the free pillows. He said he has to show value. We got the mattress and decided we didn't like it, so we went back to the store and picked up a new mattress. We were surprised first of all that their was a $65.00 exchange fee, which we were not told. Then I was told it would be another $800 for the exchanged mattress. But they dropped it down to $637.00. I questioned it and was told I only paid $2000 because that's what Mohammed put it as, but I actually paid $2400 for the mattress. The $400 should be part of the $2000.00. They said the pillow had value on it, and they were not part of the mattress price. So they ripped me off by putting value on the free pillows and dropping the mattress down to $2000. We got the mattress delivered, and the guys rushed so fast that going up the banister, the one guy used his left hand to reef on it and the other hand to hold the new mattress, thought my Bannister was going to break. When leaving with the old one, my wife stood out of the way. They hit the ladder shelf we had on the other wall with the corner of the returned mattress going down, bending the mattress around the banister, and everything fell on my wife. Luckily, she caught it with her hand just as it was going to hit her in the head. The guys didn't even apologize. All they wanted was to have me sign the papers and leave. I called head office and complained. I got a call back from distribution and was told they were only interested in the delivery, not the Incidents that happened. 2 days later, my salesman called me and said Sleep Country wanted to give me a $200 gift card. I told Sacha what happened, and he said he wasn't told that everything had fallen on to my wife. I told him I put in a complaint with the head office. I told him I wanted my cash back, not a gift card. He said he would call the head office back and get back to me. That hasn't happened yet.

I had a very pleasant experience at Sleep Country especially services provided by Mohammed Islam. He was very understanding, helpful and gave excellent customer service. I would have bought more products if I was not in hurry. Because of him services I will visit the store again.

I recently have had a very very unpleasant experience with Sleep Country. Customer Service at Sleep Country likes to leave customers hanging. I requested a replacement due to a manufacturers defect when I opened the new mattress. The mattress that I had was not available anymore, so they replaced another mattress. I asked three times if the replacement mattress is from the same series and three times I was told it is and that this mattress is so new that I am one of the first to receive it. However when I received it, it was not from the same series I asked for and also not a new released mattress at all. I emailed them and they said if I am not happy about the replacement, go to the store to deal with it myself. I complained again and they said someone will contact me regarding the return and refund, but it's been over a week and no one has contacted me. I emailed customer service again and no one replied. I will not purchase from Sleep Country again.

Mina is excellent, very helpful, offered my son patiently the best options and worked with us to find a mattress within our budget. Delivery was on time and my son loves his Kings Mattress, thank you Mina

The sales associate Rifaz is knowledgable and provided excellent service for my purchases. I would highly recommend visiting this location for your sleep needs.

Rifaz did a great job helping us find the best deal and he was so loving and kind.highly recommended.

Bad customer service, the sales representative was impolite and unwlling to help. I will never visit this shop again and will not recommend to anyone.

Reza was excellent to deal with and extremely professional and knowledgeable. The experience was very positive and was very pleased with our purchase.

Got my adjustable bed frame from Matthew, lovely young guy who was able to help us find the perfect frame for our mattress. If you need someone to give you the best service its deffinately this gentlemen, thank you again for showing my wife and I what would be the best fit for us. 10/10 experience.