Sleep Country Canada

They don't keep their commitment. They say 3 hour window for delivery but it is now 4 hours and counting.

Have made recent significant purchases of bed, Bloom Cloud matt, bed frame, several matt covers. Excellent service for ordering, storage, set up at home and follow up question. The team under the leadership of Bobby and salesassoc. Shiraj were customer focussed, aswered to follow up purchases and offered consistent discounts (no questions, asked). Appreciate your service. Keep it up!

We had a wonderful experience at Sleep Country Whitby.
Bobby and Ash were conscientious, accommodating and very service oriented in helping us find the perfect mattress. Thanks guys! We appreciate all you did for us.

My mom purchased a kingsdown hybrid mattress not even 2 years ago and now a big sagging hole is right in the middle of the mattress. Contacted sleep country customer service and put through claim for the warranty and was told to send multiple pictures of this sagging hole. Received email stating that this issue wasn't under their warranty policy and we now have to contact the manufacturer ourselves. This is absolutely unacceptable. Especially since mattresses are not cheap and not something you should need to replace every two years. I see a similar problem in the reviews below about the same mattress so clearly this isn't anything new to them. Not only does the mattress have a sagging hole that somebody is expected to sleep on after having it for a short amount of time but now we have to go through hoops to resolve the issue which seems like they don't even want to resolve anyway. Very disappointing.

After a long and arduous search we landed at Sleep Country Whitby. We spoke to Ash and wanted to come back to have a real nap on a mattress we’ve been eyeing & see if we’d spend that kind of money, I wanted a test run.
After laying there on the mattress for an hour and a half we came to the conclusion that we want to purchase the mattress and the raised pedestal.
Ash was knowledgeable and great to deal with & helped to clear up a coworker’s mishap, we almost missed out on our rebate but thanks to Ash for being an honest good person we were able to get our rebate and spend a little more on completing the Purple experience with pillows. With that said, good night!

Ash helped my husband and I make the transition from queen size to king exactly what we dreamed of. He was very knowledgeable and explained the importance of taking our time to choose the perfect mattress which is what we did. We’ve had our new Beautyrest for just under a week now and we’re in love. Ash was patient and kind and took the time to help us with what we needed. We’re excited to work with Sleep Country for any future sleep purchases!

What started as a quick visit to the Whitby Sleep Country Store resulted in the LONG OVERDUE purchase of an amazing mattress, platforms, pillows and protectors.

Ash, the salesperson we were fortunate to meet was fantastic from our first interaction, he was honest, professional, friendly and very knowledgeable. With at least a decade of poor sleeping I went in looking for a pillow.trying to find an inexpensive way to get a good night's sleep. Ash found a very respectful way to explain to me that our mattress should be in a museum and that it was doing us no good. My husband was sold on a new mattress before I even went into the store but I needed convincing as I was in denial. I went in a second time by myself where Ash offered more information and more facts that I took home to mull over. On the third visit we were sold, we purchased pillows, a fantastic mattress, mattress platforms (a big change from using a box spring for our entire lives) as well as protectors to preserve our investment - and we could not be happier! Not one regret! We wake up refreshed, ache free and happy that we did not wait any longer. Along the way we met other sales people who were also very friendly.

Ash was amazing to deal with, he was professional, courteous, friendly and very helpful. We totally enjoyed working with him and learning from him and we are so glad we settled on the mattress that we did. The Sleep Country delivery team was amazing as well, friendly and professional. The delivery went exactly as we were told it would go.

Overall we are extremely happy customers, thank you so much Ash! You can be sure that if we are ever in need of a mattress or pillows we will definitely be in to see you.

Ashish helped us to find the right mattress for our daughter. He was knowledgeable and considerate. We bought the queen size Beautyrest Renewal Cascade.
Will update the review accordingly adding the delivery experience.