Sleep Country Canada

If I could rate my experience 0 stars, I would. My family went to purchase a bed for my ill and elderly grandparents. During our 2 hour visit to the store, workers were very pleasant. We bought a bed, headboard, and a bed protector. The headboard was selected with guidance and recommendations from workers at the store who assured it would fit the bed. We bought all the items and elected for them to be delivered. So far, so good. Then the delivery day came! The delivery drivers were supposed to bring all 3 items purchased and set them all up for my grandparents. They came with only the bed and headboard. They also did not come with any of the proper equipment to set up the bed. After my grandmother found tools, they began putting the bed together. They then told us that the headboard was not compatible with the bed (even though the store ensured us that it would be and we purchased it on the recommendation of the store). The delivery drivers then refused to take the incompatible headboard back with them. When talking to customer service later they said we could not get a refund because we accepted the package. Over the past week, we have been on the phone with customer service over 16 times. It has taken that long to get them to agree to exchange the headboard. Finally yesterday a proper headboard arrived and was installed. We then realized that none of the bolts were tightened and we had to fix the installation ourselves. As for this magical bed protector… we have been told every story in the book and it is still not here. Requesting to speak to a supervisor on Customer Service is impossible as well. While the majority of this negative review is for customer service and not the Brampton location, I wish this location would have taken the time to ensure the compatibility and availability of both the headboard and bed protector prior to purchase. This has been the most frustrating and time consuming retail experience that I have ever had. 0 out of 5 stars.

Great service from in store sales to delivery team. Great customer service. Kept inform throughout. Delivery team was friendly. Came in with there boots covered so no dirt on floors. Installation was quick. Will recommend to family and friends