SmartStop Self Storage

Do not rent from this company. You may be enticed to rent storage at a low price initially but in the contract there is a clause that states they can change the terms I.e rate whenever they want.

Clean and safe place, easy access and very professional service
Gerry was very professional and helpful

I had great customer service with Julia at the SmartStop on Appleby line in Burlington. I would highly recommend this location for great customer service!

Dealt with Tessa this morning, she is very friendly, made the transaction easy & quick
Excellent customer service from Tessa!
Great place, very clean

The staff was very professional and provided me with exemplary service. Keep up the great work, it is truly appreciated.

Nice and clean facility with very friendly and knowledgeable staff! Choose smartstop for your storing needs, you won’t be disappointed!

I have rented several units at the appleby location. Jerry was very helpful throughout the process.

Nice and clean facility, well maintained. Best storage facility. Would Never go anywhere else. The staff is Absolutely Amazing and Helpful.

Jerry from the Appleby location was professional and very courteous to deal with. He also made sure that the rates were competitive and the promotions were applied to our rental without having to ask. It was a very pleasant experience to deal with a knowledgeable soft sales person that Jerry is.

Leslie and Jerry were very helpful and informative and made my rental an easy process.

Would highly recommend this store and their wonderful team.

Amy was so professional and helpful. She was a delight to deal with and made my experience very enjoyable.

BEST STORAGE FACILITY AROUND! WOULD NEVER GO ANYWHERE ELSE! THE STAFF WERE ABSOLUTELY AMAZING AND SUPER HELPFULL!

They sent me an email and phoned me 4 days before month end to confirm if I was still moving my storage items to verify whether I'm moving by end of month, so they won't charge me another month.

When I went on Saturday to see the front desk person, after I cleared it all, she said my Account was already closed & taken care of online. They also emailed me.

I found them all too be very courteous, friendly & professional at all times. Im very impressed with their care & quality service.

Thanks very much to the entire team! Will definitely recommend to others.

Rosa Lokaisingh

Andrea was very helpful she took the time and answered all my questions about the facility and how the rental of the unit great customer service

The staff are wonderful. BUT.the business aspect is the WORST.expect regular ongoing increases.increase after increase after increase.no exaggeration!

Well I came to find a spot to store my stuff and I met sonia and she helped me alot and showed me so many storage spots and and also help me finding the desired storage space at other locations as well. She did a great job and I appreciate her help n customer service and I gave her a 5 star rating.

Sonia, was great, took the time to explain everything carefully and answered all my questions.

Place is clean and renting process is fast and efficient.

My experience at the actual location (Appleby Line, Burlington) was 5/5. However, when you are calling to inquire or rent a space understand that you are calling into the US and you may as well be speaking to a used car sales person (no disrespect to used car sales people). Fast talking and half the information.
Be prepared for, 'do you have house insurance, if you do you're good'. However when you arrive, the follow up to that question is, your house insurance MUST state that 'SmartStop Storage' coverage. Otherwise is an additional fee per month.
Again, at the location, 5 stars, very good, very helpful, very courteous, very clean.
Booking via the phone 1/2 star.

I rented a small storage unit at the Appleby Road Burlington location about six years ago for a few months, and had a good experience with it. Now that I'm in need of similar storage, I've gone back to the same location. I reserved a unit online, and Anant followed up with a phone call mentioning their seasonal price promotion. I've rented the unit, and the place is virtually the same as it was: clean, easily accessible and climate controlled at a moderate temperature appropriate for indoor storage. The only change is that the unit is no longer accessible 24 hours a day, but 6am until 10 p.m, though some other storage places lock their gate earlier. Easy enough rental process, lower than average pricing, and effective customer service; recommended. Cheers in '22!

I had a great experience here. Anant was super helpful and called me when he had available units that were specific to what I was looking for. Will definitely recommend to anyone looking for space.

Andrea the manager at your Appleby Line storage facility in Burlington Ontario was friendly, knowledgeable and through.
It was a pleasure working with her on my requirements for my storage needs
SmartStop is very modern and convenient and is sure better than standing out in the cold at an outdoor facility like the one I just left

At the time, I was looking for a storage unit. Staff were very knowledgeable and friendly. Andrea answered all of my questions and addressed my concerns. My situation has changed and no longer need a unit but this would be the first and only place I would go if I was in need of a unit in the future.

My uint was to small i ask them to let me know when a bigger one came available not only did they call me asap.they put it on hold for me when i did not pick up. Thats the kind of thing i never got at my last place i was renting at

Andrea has always been very professional every time I had come in to make a payment or just to go to my unit. I want to thank her very kindly and staff that had been working with her to make my experience fantastic. I wish them all the very best for the future.

Very clean and well lit building, easy access with 4 loading docks. Some of the best pricing around burlington for the size of units

Very clean & secure facility. Staff are friendly & helpful if any issues arise. All units are in a secure building so there is never any issue with water damage or other problems due to weather etc unlike other places that have out building type of storage.

Manny had patiently helped me to find a convenient storage I need at SmartStop Self Storage in Burlington. New and clean storage. One of the best Customer service I've had experienced at any storage businesses.

Never went there, I just wanted to know where they were located. Left a message to get some pricing. Never heard back from them

The most reliable storage, finally I found a place where I can trust, SmartStop Self Storage keeps the most valuable thing well kept there! Finally I can sleep with no worries, the personal there is extremely attentive on answering my question with the most patience and professionalism
Thank you for having the best professional

Thoroughly enjoyed the experience! Manny and Jacqueline were very helpful and I received great customer service! Thank you! Highly recommend their organised and clean units!

Great place to store your stuff. Clean, very affordable, and I was able to get a unit same day. Manny made the whole process painless, and when I needed to cancel the unit, he helped me again. Manny was incredibly helpful and clearly works very hard (someone should give this man a raise). Could not recommend more highly.

Storage is clean an fairly well organized although some signs to indicated different units would be useful.
My storage lease was to end of 31st Dec but I called on 29th and told that I need to vacate by 30th or I will have to pay for 2 or 3 days more as they would be closed on Dec 31st and Jan 1st. Secondly, even with proof of insurance for contents in storage, they were trying to force me to buy insurance.
Tip: Make sure you print out storage insurance which often comes with renters insurance.

What a great service from Manny and Jaclyn
they both r very hard working people
they did great job.very happy with them I highly recommend.

They keep raising prices and raising prices so get ready for that. Of course new customers get to pay less than you. Bet they learn from Bell.
Be prepared to bring a flash light cause the lights are on motion sensors so you will be left in the dark when looking through your unit. Or get in and out as soon as you can.
Also their doors are out of service 99% of the year. I have gone there once and 3 out of the 4 doors were out of service. There was a line up to get in and out. There are times where the doors are broken and left completely wide open 24/7 so hopefully you don't have too many valuables in your units. Typical corporation run storage centre. Cut cut cut raise raise raise.

Excellent service! The manager was extremely helpful and nice. She helped us to pick the right storage. Great experience! I would highly recommend this location!

Andrea has excellent customer service. She listened to my challenges and provided a cost effective solution. I highly recommend you choose smartstop for your self storage needs.

I helped a friend move in here last month. There is a small startup cost of about $70 (startup, insurance), and after that you get their competitive monthly price. Very clean, professional, and friendly. Highly recommend.

Genuinely easy access; good equipment; helpful staff; very pleasant to deal with. Delighted to recommend the facility to anyone in need of temporary storage.

My husband and I used this storage facility recently during a move. In the end we were owed a refund for moving out when we did. Almost two months later, we are still waiting for our refund and the people at this location have been an absolute nightmare. What is going on, to the extent that two months later we still have not received the refund we are owed? How do you explain or justify that? Other than either complete incompetence, or they really have no intention of giving us our refund, and they're lying to us and stringing us along, hoping that we'll forget and drop it. I will never do business with this company again.

The facility is clean and well kept. We find Andrea extremely helpful whenever we have questions.

Super clean. Friendly staff. Competitive prices. Moving supplies for sale were nice to get all of them all at once when renting a storage unit in Burlington.

It is a pleasure dealing with Jacqueline and Andrea in person, over the phone and through email.
They are professional, diligent and possess excellent customer service skills. I have referred this SmartStop location to friends and acquaintances for excellent service.

Andrea & Jacqueline were very professional. The facility is clean and well maintained and I'd recommend it to any of my friends.

Staff very pleasant and knowledge able about the facility in which they work. Clean and looked after

I had a great experience with Andrea today. Very polite and friendly. I didn’t feel rushed and she was happy to answer any questions I had. I would definitely recommend SmartStop storage to anyone.

Jacquiline is always pleasant and polite. Makes each time I have to make a stop less of a chore and more enjoyable. Great customer service

Cool place. I helped a friend move some stuff in and out of his storage unit here. Pretty cool idea the have. It's like a hotel of storage units. All climate controlled too, so no worries about the type of items you are storing. Nice loading bays and plenty of cars available for large items. Clean facility and friendly staff on site

What a great experience! This company is professional and efficient, and the staff are friendly and knowledgeable. A spotless and well managed facility!

Professional and great customer service experience with Jacqueline!
If you need a storage to rend, I highly recommend:)

Great rates and great service. The manager was very helpful explaining all the options available and finding the right unit for my needs

It's refreshing to finally find a storage facility that is run and maintained professionally and with integrity.

Thumbs up to the very professional staff that made my experience truly exceptional.

Rates are best around too!

I've never rented a self storage unit before and had many questions when I went to SmartStop Self Storage. Jacqueline and Andrea were knowledgeable, professional and efficient which made the entire rental experience easy and (surprisingly) pleasant. Thanks both!

Jacqueline was immensely helpful! She made my first storage rental super easy. The location is easy to access and clean and easy to navigate.

I purchased lots of boxes and wrapping paper at this location and the blonde hair girl in the office was very helpful. Nice looking storage place. The prices were good and saved some money buying 12 boxes.