SmartStop Self Storage

Kanwal was very nice and processed everything really quick for me. She explained everything properly. Highly recommended.

The service at this branch was amazing and the staff were super friendly. I had a great time and got the best rate. I highly recommend this branch.

I was there for my storage and the lady her name is Kanwal she provides me best service overall
Thanks a lot.

It was a very easy process to go through renting a unit, alongside the help of Jessica as well. Thank you for your service and assistance.

Love this place but didn't get our first month free. We got 2 lockers at the same time is probably the problem. It has great access. Dock level, cubevan level, and ground level with or without ramp. We're on the second floor and the elevator is always available and clean. Yesterday it was 41c outside and it was a pleasure to move in the a/c unit. Staff was friendly and helpful when getting the storage. Will recommend to friends and family.

Staff was very helpful and knowledgeable- I would recommend this location! Very clean location is well cared for by staff! -Laurie C.

It's with great disappointment that I write this review - as I feel really cheated! On August 2021 I occupied my storage and prepaid for 11 months at a rate of $310 a month; unfortunately my condo was not ready for another 6 months, therefore, I had to rent the storage for another 6 months. The rate was increased to $405 per month. Yet another delay for my condo, and again I had to rent the storage for another 6 months. This time they increased the price to $459 per months - while they were advertising a special price for the same unit for $332 per month. When I called to discuss the special price, I was told that unless I emptied the unit occupy it again, I could not benefit from this special price. As a senior leaving from pension to pension with minimal increase of my pension, I felt that this was the time to take advantage of an elderly since I had no other options! There are many more storage space elsewhere, do not go to this one.

Came in to buy moving supplies and girls at the front desk were very friendly and helpful. The office and property was nice looking. They even helped me bring it to my car. Would highly recommend SmartStop for Moving supplies!

Lady I spoke to was nice but company takes advantage you if.

They increased my rate from 200 to 300 /month. I called multiple times to let them know I will be exiting the unit. Left messages. No call back. The day I went to empty the unit they let me return the unit but did not give me back the money I was owed. Almost 1 month.

Very disappointing. Use a different storage company

The staff at the South service rd location are always very helpful. Once the snow plow buried me in and when I got there I found Stacey was digging me out. The pair of then are great.

The staff here are fantastic! Very polite and super helpful. The facility is well lit and clean. The price was great too! It is very easy to move your stuff in and they have trolleys to make things easier. I’m very happy I chose this storage facility over the others.

Rentals are very reasonably priced and unlike other storage places there aren’t any hidden fees.
The front desk was extremely helpful, Jessica explained in clear terms the charges for future months and discounts that were applied

I had to move to a smaller apartment so i did not have any where to put my extra stuff Halloween/Christmas decorations i have a lot so i stop in to get a number for how much it was going to cost me and after hearing the price i had to jump on it.no way i was going to pass this deal. The staff walked me around and after seeing 3 different size units and that they have a bathroom for customers to use when they are there. The staff walked me over all the paper work and answered my questions

Was looking for a storage, so I sent a request online. The next morning I got a follow up call from Stacy, she was very professional in explaining the availability and prices and general rules. Today I signed the contract, after a walk through the facility.
Very pleased with the service, especially Stacy

Reserved a unit online (price was valid till oct 1). Arrived on sept 25th (our moving day) and was told they can’t honor the price and the unit would cost an additional $30 per month!
Spoke to 3 representatives who were unable to assist and was told they needed to escalate to the District manager. Just ridiculous that they can’t honor pricing when I have the email confirmation stating everything. Waited for 2 hours never received a call back. Awful customer service!

Very professionally maintained and clean storage facility that’s affordable and secure! Stacey at the front desk is amazing to deal with regarding any enquiries! Would recommend to anyone in need of storage space!

We are very pleased with the Oakville location. Efficient and friendly reservation and renting process, easy access to units.

Excellent Customer Service, questions promptly answered, and provided a lock at no cost, would highly recommend.

The storage is clean, and the manager Jessica has always been friendly and helpful. But like others, I'm seeing regular price increases. Originally paid $109/mth in Q3 2019, now paying $144/mth in Q1 2021.

Well within their rights to increase prices, but at some point it makes more sense to move to another provider.

I chose to end my storage unit rental due to seeing the lack of maintenance which led to a cockroach problem I noticed in the last 2 weeks. I took a picture and then decided to call to leave my unit end of month. While two girls were spraying for the roach problem (while pretending it doesn't exist here), I asked to purchase some moving boxes, and the first XL box I used had a dead roach sticking out the cardboard and pieces falling out before I could tape the box. The employees I just saw denied the possibility and were treating me like I'm crazy to call it out. The taller girl was extremely condescending and accused me of showing a pic of roaches from "somewhere else", as if I have time to do so. Then she makes a comment that the boxes can't be sold anymore when I say I don't trust using their merchandise given the reason I could be spreading eggs at my place. I wouldn't expect these two sloppy looking employees to understand the concept of clean, especially in a time of COVID-19. The washrooms don't get cleaned for days at a time - where I see the same pile of dirt on my next visit.

I DO NOT RECOMMEND THIS DISGUSTING PLACE!

The pics I posted were deleted on the review page unfortunately, and still waiting to hear from this District Manager. My expectations for a positive outcome are non-existent based on how these employees still have jobs here. Garbage company

This is my second time coming back to smart stop and why i will keep my business here
because employees like Jessica was an amazing help she went beyond of my expectations.i am moving 2hr30 away she found away to get me a unit size I needed asap was so kind a generous.this is what I call perfect customer service!

Be ready for prices being raised VERY often on you. Same as Bell or others. Started out for $90/month plus HST for a parking spot, the last bill $121. When I click sign up for space on their website I get $82/month plus 50% off for first month.

Why did I pay almost $500 more last year than a new customer?
Way to threat old paying customers!

Note:
This is not a complaint about Jessica or the local staff, she is always very helpful and never had an issue there, this is about SmartStop's pricing strategy and how it treats it's loyal customers.

The place is very clean. Service was exceptional, they even had the lock already waiting for us upon our arrival at the unit. They also have a good trolley for moving our stuff. Two thumbs up.

After having dealt with many storage companies in multiple countries this team is the best ever!
Smart, helpful and easy to deal with.
Very clean facility!

Setup was easy, I like the fact that they are in the office until 6 PM, but we have access until 10 PM, lots of moving dollies made it easy for us to move material from the car to our unit. The place is kept clean. Great helpful staff. Thank you Jessica.

This was our first experience putting things in storage for a year, and we were very happy with SmartStop Self Storage. The staff's customer service was excellent, and the facility is very clean. The rates were very reasonable as well. I would recommend this facility to others looking for a well-run storage facility.

Amazing friendly service and best price when compared to other competitors. Exceeded my expectations of customer satisfaction. Thanks to the team at Smartstop self storage!

Our experience with Smart Shop Self Storage has been excellent. The Company representative Eva was most efficient, personable and helpful in facilitating the total experience. I would have no hesitation in recommending the facilities to my friends and acquaintances. The facility is readily accessible and very clean and well maintained.

Mani and Julie Verma

I'm surprised and frankly suspicious at all the positive reviews here. In
2-1/2 years, my rate has gone up $82.04 after staying the same for years when Appleby Storage (great people, miss them) had it. They also limited the hours of access, and I saw the card swipe unit was ripped out of the exit box last time I was there, reducing security. This place has noticeably gone downhill in both maintenance and cleanliness since SmartStop took over, and a 25%+ increase in 2- 1/2 years is unjustifiable. There are better choices.

We have always been very impressed with the team at Smart Stop Oakville and their willingness to work with us for all of our storage needs. Andrea and Jessica are exceptionally customer focused and accommodating. Highly recommend!

Excellent customer service. Jessica very helpful and did great work for my requirement. She explained very well and walked with me all the down to the parking spot and showed me to get idea to what exactly getting. Shiny home care very respectful your service.

Great help from Jessica, super friendly service and really clean facility. Amazing indoor heated storage.

Staff is nice. The owners are money hungry grubs. I liked it better when it was Appleby storage. I am happy to say I am glad never to have to do with this company again. I ended my storage before the end of the month. Apparently they owe me $9 but said it was non-refundable. Also some of my items have been chewed and there was most poop in my unit. Some of my comic books had mold on them and this place claims to be climate controlled. I would not recommend this place to anyone.

Jess and Jacqueline have provided me with an exceptional experience since the very first minute that I walked into their establishment.

I am a landscaper who is currently in the middle of moving, and I don't know where we'd be without the help of Jess and Jacqueline. They're a First-class Pair. Thank you Girls!

Josh Dolphin,
Lawn Care Alert

This may be the cleanest facility I’ve seen, Incredible staff, there to help with all your needs, very patient and thorough, Great experience!

Jacqueline was awesome. The premises are clean, the rates competitive and the service was exceptional. Highly recommended.

My family rents a Unit at the south service location, my parents are in and out of there a bit and there are two women who were in the front office (Andrea and Debbie) and my father said they were just super friendly, very helpful and he liked going into a business and seeing the employees happy!
The ladies were also funny and they made his day, thanks ladies. Great customer service, clean facility, happy we went with smartstop storage!