Smile Direct Club

I had the pleasure of speaking with Renaldo from Smile Direct, and I couldn't be more impressed with his exceptional customer service. Not only was he incredibly helpful, but his sense of humor and kindness made the experience truly enjoyable.
Renaldo, you're a gem!
Thank you for going above and beyond to assist me.

Loved the genuine and comfortable atmosphere provided by the staff at the North York location. Felt at ease and had all my queries simplified and answered with utmost clarity. Neha performed my evaluation with efficiency and friendliness, amazing experience all round.

I had an amazing experience, I was so pleased with the service I received, thank you Renaldo! I will definitely recommend Smile Direct Club!

Taina did an amazing job with the consultation. Both her an Neha were so kind and welcoming as well as very informative. They also gave my son a colouring book so he was preoccupied. Overall a lovely experience! I’m excited to start my journey with SDC.

Taina was so amazing she was really sweet and took her time explaining everything for me and made sure i felt comfortable!

Neha and the front desk (forgot to get the name) are awesome. They did not rush my appointment although I was the last patient. Neha explained the process well during the consultation. The intake consultation was free and I also got freebies. I can’t wait to get my aligners and get my teeth fixed.

They were extremely nice. I was able to get my appointment moved up by an hour with short notice. I just went in for my scan and the process was quick and easy.

The worst customer service I have ever experienced. I had an appointment at 12 pm. When I got there, they were customers lined up outside. Apparently, there was a 2+ hour wait. I don't understand why they are taking all these appointments if they can't handle the number of customers they are getting. The RUDE associate didn't even apologize for the inconvenience. Basically, he just told me that each person who was inside the office would take at least half an hour per person, and then he just closed and locked the door and walked away. I guess they figure people have time and money to waste. I ended up leaving. Thankfully, when I called SDC, they were able to get me an appointment at another location all the way in scarborough. That's where I experienced great customer service. I will never go back to the North York location. For other customers, please think twice before going there!

Hands down the best dental consultation and experience ever! Couldn’t stop sharing my experience with others. Well knowledgeable, honest and thoughtful insight throughout entire process.
Don’t second guess, this is your opportunity towards a bright smile by professionals well inform and capable!

Thanks Sara!

My sales rep Dollar did an amazing job informing me about the aligner program, taking my scans, showing me possible results, and making me feel comfortable overall with my visit. I'm excited to participate in the program and can't wait to receive the kit!

Went for a scan today I had an amazing time. They were very nice to me specially there’s a girl called Seham there, she made sure I was very comfortable and explained the process very clearly.

Very knowledgable, friendly, helpful staff. Every question answered. Welcoming to my children that had to join. Very positive experience. Thank you Kayla.

Kaylah went above and beyond to make me feel comfortable and I was so impressed with the entire process! So happy I chose this location. Thanks again guys!

Came in for a consultation for aligners. Dollar was the one who assisted me. Took about 40 minutes. The session went smoothly and I believe it was effective. He was informative and helpful.

Accessible location by ttc. Great service. Friendly staff. Dollar helped me today with my questions and did my 3D scan. Very knowledgeable, friendly and attentive. I’m happy with my results:) and I’m not shy to show my beautiful smile

Worst experience ever, they don't respect the appointment time, made me wait at the locked door and standing for 40 mins with no response, had to cancel last minute

Worst customer service experience.had to wait 20 min behind the door no one opened the door! Didn’t even bother to call back after I called their customer support that ive been standing behind the door! I drove 30 minutes to get there and to come back! Ill take my money somewhere that actually respects me and my time.

Melissa is the best! She was so friendly and welcoming. It’s obvious she truly does love her job. I had arrived late due to heavy traffic and construction, yet she was able to squeeze me in and get me started. I explained to her I have university graduation coming up in October & just wanted to see some results in my smile before it came around. She was completely understanding & took me in. She seriously is the best & made my whole day! Give her a raise or something, because she truly deserves it with the service she provides her clients. Thanks to her, I’m on my way to a better smile sooner! THANKS MELISSA?

The smile direct club "life time guarantee" doesn't work. I've tried calling them in December after my treatment for a touch up and sent in my new impressions in January. No follow up since they had received the package in January and now it's July. I've called several times and they said a supervisor is going to call me back but had never got a call back. It's best to go to an orthodontics cause the follow up is terrible for this company. Will never go back again.

Smile Direct Club is nothing but
false promises and horrible, horrible customer
service.
The frustration has been going on for
10 months and 2 treatments in with little to no
results.
Sunlife and Canada Life does NOT recognize
SC as an accredited group in dentistry.patient will never be seen by an actual
orthodontist and the orthodontist assigned to
you is unreachable even when SDC is asked for
doctors information.
Our insurance companies cross referenced the
information on the invoice and the address
provided lead to no such doctor on site nor
could Dr. Walter Heidary be reached by our
insurance companies after numerous attempts.
A representative, Max and Yonge at location
assured us our insurance would accept SDC
and we were flat out denied after purchasing
the treatment plan of $2750.00
The aligners break, crack and cut into the gum
line which cause bleeding.
My Son continued to follow treatment with
uploaded photos upon request. The first
treatment provided little to no change - SDC
completely exaggerated the prognosis of his
treatment. My son was once again asked to
rescan and was given another set of aligners
for 5 weeks - this time around there is
absolutely no change from the last scan.
I contacted SC numerous times ultimately
being promised a resolution of a refund and til
date they continue to give me the run around
with broken timeframes.
I am at my wits end with this company- they
are FRAUDULENT! Pushy salespeople to get
you on board and pay then totally unreachable
I have filed a complaint with the Better
Business Bureau and will seek legal counsel.
I implore anyone thinking of SDC to please not
do it - save yourself the time and utter
frustration of dealing with an incompetent
company.
10 months in all false promises and lies with no
one being held accountable.
Smile Direct Club you should be ashamed of
robbing people of their money and false promises.

Update: It’s been 3 weeks since I reached out to Smile Direct Club customer care and social media accounts and once again, all broken timeline and still no refund nor has anyone reached out to me after numerous times being told someone would get back to me.

Emily is just one of the many reps who brush the situation by slapping on an invalid solution.

I just wanted to say way to go Smile direct North York! Adam the manager and Fatima made me feel right at home.
I really appreciated the bottled water. Thanks so much Adam.
Fatima was very thorough and professional with her explanation of the smile direct process.
Go to this location, you won't be dissappointed!
Having teeth that you are not happy with can be a touchy subject.
I waited over 40 years to take this step. I'm really excited about not having to hide my teeth when I smile.
Unfortunately I had to have a tooth removed yesterday after my scan had already been done last week.
I called the customer service line to let then know. I was pleasantly surprised to find out that the order could be put on hold and another scan done on my teeth free of charge!
Please keep employing kind people. The customer services representatives I spoke with were very knowledgable and caring. I had the same experience in the office.
Keep it up! You have a company that has what many lack today. Employees who care and listen.

Fatima and Rodrigo were very friendly and professional in describing the steps one by one. You wouldn't feel stranger at all, excellent customer service. Can't wait to receive the package.

Scammers! $399+$99=$498× 100,000customer/ mth = $49,800,000 free money for a month. Imagine collecting $49,800,000 million of 100k customer's money for free. They do this for 30 days while you have no product. They breach the agreement when the 7-14 days passes. They further use delay tactics by send fake accessories and then tell you they will re order which will take another 7-14 days but by that time they already have $399 and the first pmt will be charged to your credit card but you will not have the product (Aligners).

The scam is: $50 Million of free money no Tax, no interest and no product. The 600 thousand smile face represents 1% to keep the scam successful. Hope in time when they have stolen enough of the free money they will use that money to build up a lie to deliver on their promises and product on time

The consultation and scan was free. They were really nice. I got some lip balm but never got the teeth whitener that was promised to me in my email. When I said I’d think about getting the smile box, the guy automatically said that he doesn’t have any of the teeth whitener available. I think it was just an excuse to not give it to me. I was just disappointed but yeah.

If your aligner brakes or scratch, GOOD LUCK! After watching the add, I pushed my friend Mary to sign for this and I really regret it. Her first aligner brakes and when she use it, her lips bleed. She requests new and She has been waiting for her aligner for a month but they continue taking her money?
I DO NOT recommend this company at all, it's all about money and talk not action!

I had a great experience with the Smile Direct Club, myself and Amanda had a friendly conversation! She was great at explaining everything I needed to know and answered all my questions.

I had the free consultation with Smile Direct Club on 15th August 2019. Initially i got little confused with the elevators LOL. Anyways, I had a warm welcome by Adam. He explained me initially how it works and he was wearing a one of the retainers as well. The way he directing the sales was amazing. I went there with zero knowledge about this invisible bracers. Fatima who then took my 3D scan was extremely friendly and she provided 5 out of 5 stars customer caring. She answered all of my questions in a professional but friendly way with proper reasoning. I still have to do my own research and check all the reviews before to make a decision to go with Smile Direct Club. However i would rate the consultation and customer services at its top. And thanks for the free whitening kit which is nice. Fatima and Adam are absolutely great at customer services.

The smile direct club as whole was a fantastic experience. From greeting us at the door and making us feel comfortable all the way. I highly recommend them. Very friendly staff too.

The consolation was quick and easy (I recommend this over the at home kit). I'm also not one for small talk but the conversation with Fatima wasn't dry or forced at all.

The office was very nice and all the staff Is very friendly. Ebad helped through the whole process, everything was clear and he answered my every questions! Got me many presents as well. Highly recommend.

Amanda was so personable and warm. Everyone I met made me comfortable throughout the entire experience. It was like chatting with a group of friends. They won’t let you leave without being excited about being a member of the club! And here I was thinking customer service was dead. I’d buy anything they’re selling!

Terrific user experience - the staff is incredibly friendly and the process is though out well, which makes the entire procedure a breeze. Looking forward to starting the journey to my new smile!

My husband and I were skeptical and full of questions going into the office, but Ebad answered all the questions and put us at ease.

Fatima was amazing, the whole process was great and super professional she made me feel confident about this new journey to a new smile.

I definitely recommend this company. They keep you up to date with the emails and make the process super easy.

Amanda and Adam were very professional, pleasant and very helpful in answering all my questions. Would definitely recommend!

Amanda and Fatima were very professional, friendly, knowledgable. The process is very straightforward and efficient! Can't wait to get the shipment!

The staff is very nice and the first appointment very informative. Edab was very professional and walked me through the whole process. I'm very excited about my new smile. Can't wait to get my kit:) let's see how the rest of the journey goes!

Great visit. Ebad made the experience super easy and stress free. Was very informative in the process. Will definitely recommend this location to anyone. And I will end up purchasing. Thanks Ebad

This is a fantastic experience in the Smile shop with two excellent and professional staffs - Ebad and Fatima. I really enjoy it.

I had a great experience with my appointment at this location! Adam and Caio were very friendly and informative. The space was very clean, Caio was very thorough with my 3D scan, Adam was very friendly when he greeted us, both were very helpful. I’m excited for my journey with Smile Direct Club,

Amanda and Adam were great! Very friendly and helpful. Nice place very clean and organized, appointment was on schedule. Can't wait to start my treatment!

I'm really satisfied with the service, they solved all my questions. Great place and customer service. I highly recommend it.can't wait to see the final result. Amanda was very kind and knowledgeable.

Was recommended to Smile Direct Club by my cousin. Let me just say I was blown away! Fatima is AMAZING (she deserves a raise btw), explained everything so thoroughly and always made sure I understood everything! I cannot WAIT to start my journey!

My experience was an awesome one, being greeted and working with the team to get my 3D Scan was seamless. The energy and effort the team put into getting to know you was fun. Thank you.

Very friendly staff. Fatima was great. Very knowledgeable, personable and likeable. Facility was clean and inviting. Happy with my experience and can't wait to see the end result with my new smile.