Soprano's Pizza

My husband and I used to love Soprano's Pizza.however, we recently had it, and were very disappointed with it. There was hardly any pepperoni (which was very spicy in our opinion) on it and we were told it was double cheese, and it seemed like regular cheese. I feel as if the owners have perhaps changed hands.so now, sadly we are looking for a new pizza place.
Sorry Soprano's you have lost our loyal business!

Second time ordering Sopranos Pizza, first time was very good! This time was a total different experience, cheese was hard, pizza was not hot, and delivery was over a hour.

Next to no sauce and we ordered extra cheese-next to no cheese. This place used to have amazing pizza just a few months ago!? What happened!?

I love this place. I'm currently in love with their thin crust za's.reminds me of Fellini's a bit.

Regular crust is wonderful for heating up in the oven the next day. Wings are big and tasty!

Staff is always super friendly and remember my face. They even chased me down to bring me my forgotten soda, once. My favourite in town!

Amazing pizza! Always tastes so good! I purposefully skip other pozza places for the quality and taste of Soprano's.

Pizza was bland, Dominoes is better. Ordered a Hawaiian pizza, a fair amount of pineapple but not much ham or bacon

Best slices in london and i’ve tried from a whole lot of places.put the price back to 5 bones though that was more convenient

Used to love this pizza place and order from them religiously until the last couple times they have been getting worse and worse quality, even messed up my toppings and I was compensated with a free pizza on my next order but when I received the pizza it was not a very high quality as well as the driver was very rude walked away before giving me my complete order and then gave me attitude when I asked for my garlic bread, will not be ordering from here again.

If I could give ZERO I would. My food took over an hour and a half to arrive. It’s cold and all incorrect. I ordered drinks and never received them. When I went back out to ask the delivery driver he told me we never ordered them and gave me so much attitude and called names. The chicken wings were definitely undercooked. Overall I would NEVER order from this establishment, as the employees were all rude and couldn’t help resolve this issue. SOPRANO’S, YOUR FOOD IS GARBAGE AND SO ARE YOUR EMPLOYEES. PLEASE CLOSE YOUR BUSINESS.

Had delivery and pizza was cold - called and a very rude man didn't care and hung up on me

I can say this is one of or if not the best/most impressive pizza place i have the pleasure of going to! The pizza is amaizng! The prices are fantastic and the staff are wonderful ppl this is my pizza place and will be for as along as i live in the area! Thanks for the quality pizza guys!

I am a slave to their walk in special! Not only is it the best price intown but its the best pizza london by far! You guy do an amazing job! I love the amout of cheese you guys give!

First there pizza is made great loads of toppings and cooked just right. I had a price mix up and the Driver called me back they fixed it right away great customer service from owner and staff at this location. Will be getting more of my pizza's from here thanks again.

Worst experience of my life did not listen to my order at all wouldn’t listen when I said what I wanted completely ignored the instructions of my order and then proceeded to take care of two customers who they thought should pay before I do the most ridiculous customer service I’ve ever seen in my life good pizza city workers

Excellent pizza. Nice little find in London. Recommended to me by a co-worker. I highly recommend it!

We found a chewed up fingernail in our pizza. Really gross. We used to eat here pretty often as it was our favorite pizza place but after finding a finger nail we can't stomach this place again.

While Soprano's Pizza isn't revolutionary or exceedingly delicious, its decent, consistent pizza. It isn't going to "wow" you or strike anybody with awe, but it's definitely a place I'd recommend before I'd go to any of the other chain pizza places.

The staff are friendly and the pizza is great! What more can you ask for? Came by for the 8.99 walk in special and I'll definitely be back again.

Just had a Sopranos pizza for the first time, recommended by my son. Delicious, hot, lots of cheese, green peppers were sweet and cooked perfect plus super fast delivery! Will definitely order from here again!

My favorite inexpensive pizza in town. Always cheesy and basically always tastes the same.
The one topping walk in special is about as good a deal as you'll find.

We order from here all the time and it’s normally pretty good, but tonight we placed an order and it took at least a hour and a half to get it. Then they sent 1 pizza we ordered and the other was fish instead of bacon. When I called, they said that is what was ordered- it was not. Both the delivery man and the woman who answered the phone were rude and I do not recommend ordering from here.

We used to really enjoy the service we received from here.the last 4 times we have ordered, they have forgotten items for our order.then they tell you over the phone they make record of what was missing & will add it next time which they did not.then they say be back in 10 mins.an hour later & you are still waiting. I have given up on this place, will take my business elsewhere & tell others about the poor service.

Very disappointed. Food took two hours not even what we ordered.and driver demands a tip. No surprise from them kinda people. Will never order again.

Best pizza in London! They don't cheap out on cheese or toppings and are very timely with the orders. I also find their pricing reasonable.

Don’t expect to be able to get a word in without being put on hold at least 3 times. Then, you’ll need to repeat your order a number of times to the same person only for them to make the incorrect pizza for you. Having to deal with their customer service honestly ruined my birthday.

I only order the 2 pizza special from their website - 2 Mediums, 3 toppings & 2dips/6pops. The pizza always comes with extra cheese - I love it!
Cooked thoroughly and always delicious. I highly recommend.

I am very disappointed, I always order pizza on this site and today I ordered a combo called "wings lovers" on the webside it says it has a value of 26.99 but when the order arrived they charged me 40 dollars, I called to make the claim and they told me a lot of excuses but they never accepted responsibility, they tried to say that it was because I asked in another branch but when I entered the web it asked me for my address and zip code to see the menu and the same web gave me the number of this soprano's branch, man who brought the order asked me for my card I thought I needed to verify something but I realized that he began to carry out the payment process by putting the tip that seemed to him, I realized, I asked for my card and I told him that I knew how it worked, I think they took advantage of it because I am a foreigner, it had never happened to me. To top it off, the wings are full of nasty fat.

You can't mix this one with Soprano's West.
Different owner and way inferior pizza.
It was a surprise the first time I ordered pizza from here because it was pretty bad. The owner slaps the employees around in front of customers, which was not pleasant to watch

The best pizza we've found and we eat a lot of pizza. Loads of toppings so it's great value for your money and they're always super friendly and professional. Delivery is fast and pizza arrives hot. We love this place and tell everyone to try it.

Terrible pizza i have ever had. I have ordered pizza and wing combo from there I got sick from food poison. I started puking from the moment I had it. Next day morning i see the pizza blue in colour. I called the Restaurant they didn’t even care about the customers. I didn’t recommend anyone to buy food from there.

I never order from anywhere else. This place is the best. Great prices, friendly delivery. It's been YEARS I've been ordering from them, and they just can't get any better!

Delicious pizza at a good price, especially the deals. Not too heavy on the crust, generous with the cheese. I've tried most places in North East London and this is my favourite standard pizza joint so far (not including the pricier group.ex. Pizza Hut, Fromaggio's Pie Shack)

Good tasting food, was made on time. Tasted fresh, service is good. Unfortunately the food made me extremely thirsty afterwards and the price could’ve been better.

Just received my order and it tastes different than usual, it's very odd and doesn't taste like it should, the cheese and pepperoni were almost.crunchy? I don't really know how to describe it but i am not happy.i called the restaurant but all the guy said was "i dunno, that's our regular pizza", very unhelpful

Overall worst experience I’ve ever had at a pizza place. I ordered my food on their online website for pick up, the pickup location was at the sopranos east location, when I went to pick up my food the man at the counter told me that I was at the wrong location even after showing him my online order and giving him the details of my order and name. He then proceeded to tell me that my order was not placed here but at the sopranos on Oxford street west. I then drove to the sopranos on Oxford street west and the lady working there was very confused and told me that no, my order was supposed to be made at the sopranos on Oxford street east and she did not receive any orders that I had placed so they had sent me to the wrong location. I had to wait 20 min for my original order at this location and was not given any discount at all. Horrible service! Spend your money elsewhere.

Please stop placing your advertisements in our door. You're not even granted permission to advertise our apartment without first gaining permission. When you leave an ad in our door and we don't remove it, it indicates that no one is home, which is a breach of security. This is the third time this has happened and all within the space of three months.

Very good pizza for the price. Go in and watch them make your pizza. Toppings are not measured and added in abundance. Cheese is overflowing and staff is very friendly/helpful.

Good service lots of topping awesome pizza loved it I will order again.keep up the great work guys. Thanks So Much!

I don’t complain often but this was the worst customer service I’ve ever experienced. Soooo rude. Got the order wrong- once delivered we called back and informed them- then 20 min later they called us back to say we didn't pay the correct amount. It was their mistake but wanted $5 more. Lots of Sarcastic comments from them.
Then they wanted the incorrect pizza back but we told them since we were inconvenienced they should compliment it. They begrudgingly agreed- then delivery guy shows up finally with correct pizza and demanded the other one back even though they agreed to letting us keep it.
It was very upsetting for our family gathering. Customer for 10 years—never again.

Been buying pizza there for years now new management twice in a row they got order wrong quality took a dive they cant understand you said they would replace didn't honor their word gone downhill bigtime! Never again! Their loss.bye! Hello Delissio

They must have changed owners. The pizza used to be good thick crust saucy and cheesy with lots of toppings. NO MORE.the crust was thinner than a tortilla. There might have been sauce and cheese on it. A freezer pizza would have been better.this was our favourite pizza for almost ten years. WE WILL NEVER EVER ORDER FROM HERE AGAIN. AND I SUGGEST YOU DO THE SAME.worse than dominos or pizza pizza at the price of a quality pizza save your money and time. GO SOMEWHERE ELSE!

WE WERE EXTREMELY DISAPOINTED.

HORRIBLE SERVICE. DO NOT GO HERE!
I ordered delivery for 2 medium 3 topping pizzas and got one wrong pizza. I called to ask for the correct one. They said they would give me a credit because they were too busy to delivery at that time. I said okay because they’re usually generous with their toppings. I then called back a week later and tried to get my credit which was a problem. I was spoken to very unprofessionally by the manager then he HUNG UP the phone on me. I am very unsatisfied with the customer service here!

Worst overall service I’ve ever experienced in my life. Spent over 2 hours waiting for delivery and every time I called in to check the status of my order I was strung along to believe “it would be there any second. ” I waited an hour since I was told that so clearly I was completely lied to. Do not order from here. Absolute horrid customer service.

ABSOLUTELY THE BEST PIZZA in all of london maybe even Ontario, the people are nice, pizza is cheesy and loaded with toppings, and just an absolute pleasure eating there food

The only pizza I will eat in London. Definitely a place to try at least once before you decide to knock it. This pizza compares with Windsor's pizza.

Called to place an order and was told " number marked not to take orders from. " First time even trying to order from this place. Don't deliver flyers to people's houses if you're going to pull bs like this

Pizza is ok, but from now on I'll go somewhere that doesn't distribute thousands of flyers, and more importantly, sneak in behind someone in a secured building to force those flyers on people's doorsteps.

While trying to order we were put on hold multiple times, literally forced to yell out our order into the phone to get them to understand what we wanted, and we SPECIFICALLY told them that we were ALLERGIC to cheese and asked for it to be left off (my partner reiterated this a minimum of 4 times while on the phone). We then waited over an hour for them to deliver our food to us and when we got it they had put cheese on my pizza (good thing I didn't accidentally touch it) and they had cross contaminated our wedges by putting them loose in the same container as the wings so our vegan friend couldn't eat either! When we called back to try to get it corrected (we had to call them 3 times to get it sorted out) they admitted that the they knew the food was cross contaminated and it was still a fight to get them to send our wedges again (even though they had to come back either way to give me the right pizza). The also gave us the wrong pop by the way, not that that's super important in this case after they messed up our food. The only saving grace in this whole situation was the delivery guy, he was also the ONLY ONE in this whole situation with any semblance to customer service; and even then, he didn't even call us when he got here he just waited outside while our food got cold to wait for someone to let him into the building. Oh and by the way, the other reviews are totally right, they will send people into your supposedly controlled entrance buildings to put pamphlets under your doors.
SAVE YOURSELF THE TIME, AGGRAVATION, AND MONEY AND DON'T ORDER FROM HERE!

Love this pizza! Always quick delivery and pizza is always hot! Great deals and quality pizza. Our go to in London

Our favorite pizza place closed and a friend suggested Sopranos. We are hooked. They don't deliver to our area but we will drive out to them because the pizza is so good! And the prices are amazing. Super friendly staff too. Very quick service.

I had received a flyer in my door and decided to call for delivery. I had the called the West location because it is the closest location to where I live (less than 5km) and they had told me both locations do not deliver to my area. Don't advertise your service than turn people away. Love Sopranos but y'all dropped the ball.

Had to turn my order away at the door tonight. They either don't bring my drinks, or bring me whatever they want. They never get it right! Also I dont want to wait 1 hour and 30 mins for pizza. I used to love this place and ordered a lot. Time to find somewhere new.

Always decent timing when you think about how many orders they get. Pizza is topped well and always delivered hot. And i worked for a rival company. This is not a bad place to order for the price.

Food is amazing but there was a slight language barrier with the cashier so i e ded up with an entire pizza instead of just a slice

Great pizza. Good selection of slices around lunch time, if just buying for one. Full pizzas have good quality toppings (and plentiful), and a very reasonable price for what you get. Never had an issue/error/mistake or long delivery. Always been on time, and great.

Had been going to the West location for years and this is now the closer location for me. The quality at this store is the same as the other, highly recommended. I find Soprano's puts a lot of cheese on their pizzas which is awesome. The toppings never seem to fall off, I don't know if it's related to the order the ingredients go on, the large amount of cheese, or some magic. Delivery is usually quick, exceptions being during peak hours but that's to be expected, one of the best pizza places in the city will likely be busy.

I almost always order by phone, today I tried ordering online. My partner and I couldn't decide on the student special or the 2 panzerotti deal. We decided on the panzerotti and went to order. It seems the site glitched and because I opened the student special tab after, the checkout logged that instead. We didn't notice the change until they arrived. The pizza is great here, but the website issue might need some maintenance.