South City Physiotherapy

I was helped a lot by Medhavi through a shoulder jnjury and a foot injury.very thorough, professional, and knowledgeable!

Both Francine, Physiotherapist & Caitlin, Kinesiologist are thorough & knowledgeable professionals. Highly recommend them both! The front desk staff are engaging, on top of all that is happening- they are wonderful women!

I truly cannot express enough how positive my experience was at South City Physiotherapy, and in particular with Alex. I have been training to run a half-marathon and was struggling with foot pain and numbness while running. Prior to visiting South City Physio, I felt like I had tried every remedy under the sun to fix my issue with no luck. Finally, as a last-resort and with only a very short period of time to get treatment, I scheduled an appointment with Alex to see if by some miracle I could get my pain and numbness figured out.

Right away from the initial assessment, I felt completely comfortable with Alex and I appreciated that he made a specific point to ask me what I wanted to get out of the treatment outside of just the pain relief. For me, that was to regain confidence in my ability to run and train as needed, but also to feel the joy I used to get when running. It felt really great to have Alex understand and acknowledge how for me, this was more complex than just some pain I was experiencing. Immediately he was invested in helping me enjoy my exercise again pain-free and get back my desire to be active.

Alex was incredibly comprehensive and curious in his assessment in order to really get a good grasp of everything I was feeling physically. He took a full-body approach to ensure that we could treat my symptoms as effectively and accurately as possible. I appreciated that he was always completely honest with me and set appropriate expectations regarding the treatment plan itself.

To my amazement, Alex was able to correctly diagnose my issue and provided me with a treatment plan that allowed me to run without any pain at all, within two sessions! I could not believe it!

From the very start of my time with South City Physiotherapy, it was an incredibly positive experience. The staff are all kind, welcoming, knowledgable and caring. Even as a new patient, they had a way of making me feel like I was part of a community of friends every time I entered the facility. You can really tell that this staff cares about what they do and the people that they interact with every day.

Beyond that, Alex is a particularly thorough, professional, kind, genuine, caring, and knowledgable physiotherapist and I truly cannot express how grateful I am for Alex and the experience that I had with him. Not only was he able to quickly and effectively resolve my core physical issues that I was experiencing, he allowed me to move with confidence again and regain my love for running, which to me was equally as valuable.

Thank you Alex and South City Physiotherapy!

Superior and professional services; clean, positive environment; and friendly, caring staff. I would highly recommend to anyone.

My review is a few years late due to new knowledge from the past year. I would have wrote this last year if it weren’t for google not letting me. I went here in 2018 due to my scoliosis and when I had my first appointment the lady who I was assigned to, who I respectfully won’t name, asked what curvature my spine was. I told her what I was told after my mri, a 15 degree lumbar curvature. She and I quote told me “that’s impossible. If you had a 15 degree curvature you would not be able to stand straight. Your doctor doesn’t know what he’s talking about” we had only a few sessions because all she did was give a few exercises to do and put me on the tens machine. Completely dismissed me and didn’t look further into what was going on with my back. Well fast forward to early 2022 I had X-rays done on my spine and I now have severe scoliosis. 3 curvatures, one of which is 50 degrees, another being 39 degrees and the same one that was at a 15 degree is now 29 degrees. I was sent to do physio in 2018 to prevent this happening, to prevent my spine from worsening. Now I’m being sent to a surgeon. If your office had taken me more seriously I firmly believe I wouldn’t be in the mess that I am today. Very unprofessional to treat someone the way you did just because I was young and easily taken advantage of.

I don’t recommend this place at all to anyone. Wish I could give 0 stars.

Edit to reply:
I did not “understand otherwise” the person I was assigned to for my assessment made a rude comment on my doctor not know what he’s talking about. There was no other way to take that. Clearly your office cannot take responsibility for actions. Every reply I’ve seen you did on here has been very generic and dismissive. Yes you may have thousands of patients that love you but there are also many that don’t. Many that have had bad experiences with your therapists. That’s how the world works. You’re not perfect and maybe you should take some responsibility in the wrong you’ve done. Do better.

I have been at this clinic since September for a concussion. The staff is excellent and very knowledgeable. The only downside is that you cannot manage online booking on your own. Other than that, they are quick to reschedule any appointments and can accommodate your schedule. Excellent clinic, highly recommend!

Very knowledgeable, professional, and caring staff! South City was highly recommended to me and I would do the same.

I was referred to Francine Doré, the owner and practitioner of South City Physio, after my second car accident.
She is very knowledgeable, kind and amazing at her trade. She and her staff are second to none! During Covid she implemented cleaning protocol that continues to this date. Each too room has a small magnet that reads Dirty on one side and Clean on the other. So staff know what has to be cleaned right away. Staff still wear masks to ensure everyone’s safely and comfort. Front staff are friendly and efficient as well. You also have the option to have them submit your treatments directly to your insurance company.
THANK YOU FRANCINE FOR RUNNING AN AMAZING BUSINESS!

I have had low back and hip pain for several months but since seeing Catherine that pain has dissipated tremendously. Thank

Coming to see Francine has saved my life and I mean that! She, as well as everyone I’ve worked with at South City are professional healers. Francine takes a whole body assessment into every meeting I have with her. She is extremely knowledgeable and forthright in sharing her tools and techniques to lessen my pain and increase my mobility. My whole family visits South City Therapy for various issues and ailments and we truly live better lives because of the support they give us! Thank you SCP! ️