Speech Therapy Works- Speech Therapy Toronto
2 reviews De Boers Dr, Toronto, ON +1 416-553-0729 speechtherapyworks.ca/speech-therapy-clinic suggest an edit
24 May 2023 12:16
The CSR I was speaking with was Kyle. There was a communication issue which resulted in not getting booked for an appointment. Afterwards, I followed up with them twice to schedule an appointment but no one responded. Their lack of response is unprofessional.
Lowering my review from a 3 to a 2. Due to the unprofessional response from the owner.
Here is my response to the owner:
You haven't recieved an e-mail communication from Mimi Dymes because I used my Hotmail email address. Alternatively I could of assisted someone who was reaching out to Speak Therapy Works.
Nonetheless, instead of refuting the name of the person that contacted you, you can provide me with an alternative email to address my concerns to a manager directly instead of publicly.
Lowering my review from a 3 to a 2. Due to the unprofessional response from the owner.
Here is my response to the owner:
You haven't recieved an e-mail communication from Mimi Dymes because I used my Hotmail email address. Alternatively I could of assisted someone who was reaching out to Speak Therapy Works.
Nonetheless, instead of refuting the name of the person that contacted you, you can provide me with an alternative email to address my concerns to a manager directly instead of publicly.
14 January 2023 23:29
On Sept 13.2022.
I called to get more information and talk to someone on the phone cause I was still confused how the first session would work. As this is our first time looking for a speech therapist outside of the regular school that provides one.
I asked Whether to book with a communicative disorder specialist or speech language pathologist as I needed more clarification.
The person on the phone could’ve informed me she was busy and will get back to me later in the day. Each question I asked her, I can hear her sighing and huffing and puffing and wanted to get off the phone. Even when I was not done talking, she kept talking over me and kept saying ok bye. Ok bye, Kept wanting to hang up.
I was looking for a speech therapist for my brother who has special needs and wanted to make sure someone was home with him during his first session. (Video call) I asked for a weekend availability or the following week and she said no (I don’t even know if she checked or not)
How are you guys providing communication and speech sessions when your staff don’t even know how to communicate well via email or phone calls?
A child with a learning disability needs more patience but your staff has none.
I called to get more information and talk to someone on the phone cause I was still confused how the first session would work. As this is our first time looking for a speech therapist outside of the regular school that provides one.
I asked Whether to book with a communicative disorder specialist or speech language pathologist as I needed more clarification.
The person on the phone could’ve informed me she was busy and will get back to me later in the day. Each question I asked her, I can hear her sighing and huffing and puffing and wanted to get off the phone. Even when I was not done talking, she kept talking over me and kept saying ok bye. Ok bye, Kept wanting to hang up.
I was looking for a speech therapist for my brother who has special needs and wanted to make sure someone was home with him during his first session. (Video call) I asked for a weekend availability or the following week and she said no (I don’t even know if she checked or not)
How are you guys providing communication and speech sessions when your staff don’t even know how to communicate well via email or phone calls?
A child with a learning disability needs more patience but your staff has none.