Spence Diamonds

The diamond business at the best of times is sketchy, over priced high margin products marketed and sold by manipulating our emotions. Now add in artisan "diamonds" that have even higher margins and you have a whole new level of deception. These products are only useful for industrial applications. Believe me.if you buy one for a ring it will be worthless as soon as you walk out the door.

I came in looking for earrings and Nicole was really helpful. She helped me find the perfect diamond studded earrings. She was very friendly and was very informative & knowledgable about their products. Her customer service was 10/10! I’ll definitely be coming back to purchase a new wedding band for my husband.

I am rating this place a 1 star because there is no 0 star option. The ads here are ridiculous and the living definition of an abomination. Whatever the definition for disgusting is in the dictionary, it should be replaced with “Spence Diamonds”.
I’m okay with ads generally but the way this one appears so many times and in such a slow, unenthusiastic and dragged-out manner makes it just vile to hear. They won’t stop droning on and on in a bored voice that sounds like they’re as done with life as I am when I hear these god forsaken radio ads.
Not only that, but those ads most of the time talk about completely irrelevant things to diamonds such as, “how many cups of coffee did you have today? ” Etc etc. It is definitely alright to make ads interesting by making them sound like a real life conversation or quarrel but most of the time the things said were completely off topic and not even remotely funny.
All the voices sound the same, like a level 1 AI bot a small child on Scratch could program better. They sound very unexcited of the aspect of sharing their slogans and advertisements to publicity. The ads would go like, “we are so excited to share our diamonds with you. ” In the most monotonous and emotionless voice that alike of a text-to-speech function on an illegal messaging app.

If I were to never hear a Spence Diamonds ad again, I would spend my entire life in celebration. Simply because of the repetitive and irate ads I’ve been forced to listen to constantly, I would rather pay a million for a diamond than ever buy something here.

Purchased a ring from here late last year and I wore it about 2-3 times. The diamond fell off after a couple wears. Went back and they gave me a repair for free as it was covered under warranty. However, I’m kind of worried if this happens again as I don’t want to pay for repair if it falls out again after 1-2 wears. Tried to speak to manager & store director, they didn’t offer additional warranty or exchange on the ring as it was over 30 days. Frustrating but let’s hope no diamonds fall off.

Liz greeted us and was warm, welcoming, kind and knowledgeable. She took the time to educate us and walk us through the purchasing process. She was absolutely amazing! Best customer experience EVER!

I didn’t make an appt and was finally ready to let go of my wedding and engagement ring. The moment I walked in, the ladies at the desk were extremely warm and welcoming. Randa was the associate that gave me all the information on what my options were. She was extremely helpful, patient and kind and was really great at suggesting alternative rings for me to try on and other pieces of jewellery to make my exchange/trade up. When I went to check out, the ladies at the desk were very thorough in explaining all trade up costs to me and pickup and return and sizing dates. Thank you so much Randa, as you helped me turn an ending into a few new beginnings. Overall, it was a very positive experience!

Excellent service. I always stop by when in the area and have them polish and clean my diamond ring. Friendly and helpful staff.

Hate the ads on the radio. They instantly give me a headache and nausea. Never buying anything from here just because of the obnoxious ads.

Came to buy a wedding ring and bracelet for my mom. Everyone working there was so kind and patient with us, especially the staff at the desk. Randa was our diamond consultant, and she was super helpful in assisting what my mom wanted. She took the time to teach us about diamonds, and we could feel that she wanted the best for us rather than just trying to make a sale. Will be coming back for my mom’s necklace and earrings one day.

Incredible selection, fantastic designs, and great prices, but the staff is the best! They take the time to explain everything in detail, but with no pressure just to make the sale. I couldn't decide and the absolutely fantastic staff member, Nicole gave me options to help me figure out the best options to ensure that I got exactly what I wanted and when. Definitely going back to make that purchase as soon as I can!

I'd buy a diamond here if it meant that I never had to hear their goddam radio commercials again.

Educate yourself before going in here. Made a huge mistake last year by buying a ring here. I was sold a lab grown diamond and again my fault for thinking I’ll save money with this option, but I was told the lab brown diamond is the exact same thing as a diamond, it holds the same value and no one will be able to really tell the difference. The only truth was that no one can tell the difference but man it does not hold value nor does it hold the same value as an actual diamond. It was worth 5% of what I spend. My engagement was called off and so I was stuck with a ring. After a whole year of trying to sell it, I learned that Lab grown diamonds are worth nothing and no one will ever take it.

Save your time and money folks! Go to local diamond sellers, and don’t even bother getting their lab grown diamonds. Just a rip off! Spence gets diamonds for cheap and sells it 5X the amount it’s actually worth!

I decided to get my wife a 10 year anniversary gift from Spence. We had bought both our engagement ring, and wedding ring from spence in the past, and I wanted another ring that would match the pair.

Anyway, so I go to the store, pick out a nice custom ring, and they tell me they'll call me when the ring is ready. In a rare moment of clarity, I ask what number is on file, since this is supposed to be a surprise. They tell me my wife's number is on the file and I tell them to change it, and under NO circumstances to call that number, since it is a surprise for my wife. They assure me they will make sure that doesn't happen, put my number on the file, and all is well.

Well you don't have to be a psychic to guess what happened next. The ring comes in, and they call my wife (don't even try to call me first), and leave a message on her voicemail telling her to pick up her new ring at Spence diamonds. She tells me she got a message she probably shouldn't have from Spence Diamonds. Perfect, surprise ruined.

After which I call the store to figure out what happened, obviously somewhat frustrated. The associate that picked up the phone kept saying there were no notes on the file (like somehow I'm responsible for the fact they didn't put a note in my file) and offered to "correct the number they should call going forward".

Though my other 2 purchases were great with spence, the customer service this time left.a lot to be desired.

Edit: 10 days ago I reached out to the email below provided by their customer service. I provided a phone number and an email address so they could reach out to me as requested. I have not received a response. I followed up again 5 days ago and have still not received a response. It seems like this is another example of "performative customer service" on social media. I promise to update this review with any response I get, if I ever receive one.

I am so pleased and proud of my ring - I love it:)
So many people have commented how beautiful it is. My b/f and I were very pleased with the customer service from beginning to end. Thank you!

? Can you tell the difference between these manufactured diamonds and natural diamonds under a Loupe and if so how can you say there exactly the same
And if there exactly the same why are they cheaper to buy?
There is a saying you get what you pay for.
Can you explain this, thank you.
Also how is the resale on these man made Sun diamonds, is it on par or worse?
This is important for the consumer to know because he could be paying more in the long run by losing money.

Clover was very patient and helpful during my search for an engagement ring! I would definitely recommend Spence (and Clover) to my friends and family!

Really enjoyed ny shopping experience today so attentive and courteous and not pushy. They were so patient as I took a long time to decide on earrings. No BS. Very honest wth opinions and knowledgeable. Good policy and stands behind products. At least I hope so.

Although I did not buy a ring from Spence, I wanted to post about Liz (Elizabeth), one of the consultants. I loved her "no pressure" attitude and her genuine personality. She was very knowledgeable and helpful to me even though I was just browsing. When I brought my boyfriend the second time, she was still very "no pressure" and was more than willing to repeat her knowledge for him. She worked with the exact budget we gave and never tried to up-sell or push the budget. The selection at this place was huge and I really like that the designs are all out on free display and I could try whatever I wanted on my own time. I highly recommend Liz if you're interested in a ring!

First off I want to say how glad I am to get recommendation to the store. Sami Khattab was assisting me in engagement ring shopping and was very knowledgeable, answered all our questions and put our mind at ease. After ordering the ring, it was ready in no time for pick up and truly exceeded my expectations. Thank you Sami and Spence team for your help

I recently designed an engagement ring with Spence and one I first received the ring I had to send it back because it had unfinished gold and it was unpolished and the overall look was unfinished and sloppy. When I received it the second time I was still unhappy with the overall quality. It looks as though it was just welded together and left with no smooth surface.the claws holding the halo are misshapen and poorly made. For the pricey cost I was hoping for a higher quality. I wouldn't trust Spence with fixing their errors or creating a quality ring. Take your business somewhere else. If I could give 0 stars, I would.

Worst place to buy jewelry
Bought my fiancé an engagement ring not an expensive one but what I could afford at the time
Said it had lifetime trade up options blah blah blah
Just called to trade up since it’s a cluster does not apply so when asked what they would be willing to give me for it they said nothing.they wouldn’t take it that’s their policy. Expensive paper weight
Nothing was said when I bought the ring about it
My fault I guess I’ll have to Take the loss but will never spend another penny at any of their locations

Liz was absolutely incredible to work with. She was super helpful, patient, thoughtful, and her warm, positive energy made us at ease from the get-go. She was also very responsive to emails and proactive. Ultimately, my fiancee and I ended up finding a better value elsewhere, which is of course a reflection of Spence's pricing and not staff's expertise and skill. I was bummed that we couldn't make the purchase from Liz as she really was an absolute joy to work with. Liz is a gem that Spence is very lucky to have!

High quality, spacious branch, friendly customer service and very helpful and informative. Adequate parking spaces available right in front. Prices are great compared to others around in malls.

I understand that there are precaution for COVID, but I won't make a thousand dollar purchase if I can't try the ring on.

All I can say is do not ever buy your ring here. 1) Ring was late for the actual promise date. I checked on it two days before I needed and and one day and was assured it would be in. Even made the appointment. The day it was due, I was called at noon to say it would not be in that day. I was told there was a quality Issue. I actually had to propose without a ring, how embarrassing (2) The ring we received was white 19 kt gold. I was told misleading information about what 19kt was by the sales person. The ring had a gold tint to it in certain light. The explanation we were given did not make sense as we were told the solder used on the small diamond setting the wrong solder was used. But this was not noticed in the quality issue for it being late. (2) had the ring for about 4 months and now one of the small diamonds came out and is lost. Once again my fiancée has to go without her ring. (4) I bought a black tungsten ring and was not told it would take over 6 weeks to receive it. Like I said, DO NOT BUY YOUR RING HERE.

Our experience with Spence Diamonds has been nothing short of perfect. We were blown away by the sheer selection of rings, unparalleled by any other jewellery store that we had visited. We spent about 30 minutes just browsing over various rings in the one particular style that we liked. Our consultant, Randa Bakhet, was genuinely interested in our story and finding us the perfect ring. She did exactly that! Overall, the staff were incredibly warm, professional, and helpful.

Refused to fix my diamond ring after 5 year when it cracked in half. My husband swears he was never told bring it in yearly. They told us nothing they can do go read your contract. Upset.

Miranda at Spence is amazing! I heard she went back to school but hope she comes back! I gave her a budget range and she was able to patiently pick out a wide variety of engagement rings. The store itself is like no other, as they have an open showcase concept- so you can pick up the rings and everything. The free water added a nice touch too:) they have many financing options available and the entire purchasing process was super easy!

I can appreciate the hygiene measures put in place through COVID as well as the expansive selection offered by Spence Diamonds.

However, when making a purchase worth thousands I’d expect some basic service at the very least- Spence had none.

Booked an appointment for 6: 30pm, arrived on time and was told the individual helping us was tied up and to start browsing. Totally ok with me.

Finally met the associate at 7. She was polite when she introduced herself, that was the extent of our interaction. Nowhere to be seen thereafter, didn’t bother to check in once even when I was done and had found the right ring, I was left just standing around.

What’s the point of booking an appointment if there is no service.

Eventually just left and purchased elsewhere.

Just purchased our engagement ring from here and it was a very good experience. Liz, the sales representative, was super helpful during our visit.
She took the time to explain the process to us and made us feel very welcome and involved in the whole process.
Would most certainly recommend for anyone thinking about getting an engagement ring or any jewelry for that matter.
You rock Liz!

Amazing customer service. I make at least one visit a year to get my ring cleaned and inspected. My wedding set and my husband's band are all from Spence.

I purchased a ring 5 years ago i was not explained clearly that i had to bring in my ring for inspection. My wifes diamond unfortunately cracked right in half. I asked for help and was told due too no inspection they could not help us unless i bought a new diamond.i believe that diamonds have faults in them and not matter if I had gone to get an inspection or not it would have broken. I wish they would have kept a customer happy today and replaced it. I have 4 brothers who wanted to purchase from here but they will not be anymore.

Do not buy diamonds from SPENCE, they sell diamonds that break and then don’t replace it.
My son bought a ring 5 years ago and when my daughter in law bumped it off the counter, the diamond Broke.
They went to get a replacement diamond now that they were back in town as they live far up north and they wouldn’t do anything to replace the broken diamond. Do NOT BUY DIAMONDS FROM THEM they aren’t real cause they brake.

On March 2018, I walked into Spence Diamonds for the first time to purchase an engagement ring for my fiancée. I did not know a lot of diamonds at that time. Thanks to the wonderful diamond consultant, I was able to understand all the critical factors required to select the perfect diamond and made the purchase on the same day. Friendly and informative staffs, wide variety of products, convenient location.

This place is fantastic, lots of selection and staff that actually know what they're talking about. My wife and I found a great ring for our 10th anniversary for her.

I purchased my engagement, and wedding ring from Spence and I couldn’t be happier with the entire experience! I love that I had so many rings to choose from. It allowed me to be able to find exactly what I was looking for.

It would not have been a great experience without Randa there. She was amazing to deal with. I am so happy that I went to Spence. It makes sense to go to Spence haha. Thanks again Randa, you are the best!

After visiting countless stores my fiancée and I finally found what we were looking for at Spence Diamonds. Miranda was very knowledgeable and didn't pressure us at all. Although the ring was slightly late due to it being a special order of a special order, Miranda kept in contact with me and didn't leave me in the dark. The ring actually arrived ~1 week (I was told it could take another 3-4 weeks) after the original due date and it is absolutely flawless. Special shout out to Miranda and a big thank you for the team at Spence Diamonds for creating such a wonderful and memorable shopping experience.

Spence is by far the best jewelry place, my wife and I visted many many places before going to Spence. We figured we could find a better deal with a little place and went from mall to mall and to mom and pop shops. After so much confusing info and flat out lies we decided to try Spence. We always figured it would be too high end for our budget so we went in with alot of hesitation. We were greeted and givin the run down. We found a few rings that would work for us, but then came the best part. They take you aside and explain the whole process too you, allowing you to choose size and color. Amazing experience, so helpful and willing to take the time to really make it a personal buy. I'm sure you've heard the commerical, there's just no place like Spence diamonds.

I had an issue with my rings needing to be resized. I was originally told they couldn't resize it to what I needed. After speaking to the front manager Anita she was able to fix the problem and work it out with their production studio. She was polite and followed up with me quickly

thanks Anita!

Very friendly service never had a bad experience with them they are very helpful and highly recommend going by them

Had been looking (belatedly) for wedding rings for awhile now due to rather chaotic life events. Visited several well known jewellers, but experience was always lacking.
Frankly, rather hesitant to visit Spence Diamonds because of their earlier irritating radio commericals which seems omni-prescent and was expecting a hard sell
However, visiting the Scarborough location, Mirand instantly put us at ease. She was knowledgeable, friendly and helpful without being overbearing.
She provided lots of options considering we were still unsure as to final budget and what type of rings we were looking for
Our final selection has left both my wife and myself very pleased and we gladly sing the praises of Miranda and the entire Spence staff

I was on a hunt for an engagement ring.

I'll be honest I have no idea what cuts/stones/karats are. I even went to Swarovski and they told me they sell "Crystals" I had no idea what the hell the difference is other than they're rings. I've been to People's as well as Michael Hill and neither of the two will compare to my experience at Spence.

For a beginner, this is the place to be. They not only give you space to make your choices but they also try to make suggestions where its welcomed. Now if you're like me that have no idea what rings are aside from what they look, this place will give you the knowledge to understand. It's not just a simple PowerPoint but a full on experience where they show you through a magnifying glass or under a light how each diamond is different. I learned valuable knowledge that I can share to my friends even though I'm a complete noob. It makes me a feel a part of the creation of my ring and it makes it a lot more personal.

Special thanks to Miranda and the Spence team for helping me pick the perfect ring!

P.s. It's a small touch but they also provided us with *MINERAL* water