Sport Chek

I came into the store to get some skates. There was a sales associate by the name of Edwin, who helped me get my size and he was really nice through the whole interaction.

Amazing experience at the cycle section
Exceptional service provided by Johan! He was patient and extremely knowledgeable about the cycles. Loved the way he handled our requirements and took time to explain the smallest of details about the equipment. Talking to him was delightful. Jeremiah too was very knowledgeable and guided us well for the right cycle to go for. Kehzar was very helpful in guiding us through the store. Overall I had a great experience in the cycle section. Purchased without any hesitation after talking to all the folks

Don’t buy anything from sportchek, terrible policies. Worst mistake I’ve ever made. You buy a brand new set of AirPods, they’re broken and they don’t accept exchanges for opened products. So I should have just guessed it was broken and exchanged before I opened the box. Go to best buy, much better with the policies and they’re more fair to the customers. This company deserves 0 stars.

I had a very positive experience at this store. Keyshawn was very supportive, and went the extra mile in helping me find a pair of shoes that suited my needs. Great service!

Wasted a drive out as their service department is a little incompetent and can't even take off simple snowboard bindings. You have to go to a store that has better trained staff.

The people, both the sales person and the cashier were very attentive and helpful.
Lots of things to buy there at excellent prices.

Went in to get my skates sharpened. I was waiting 30 minutes for someone to come sharpen them and was told multiple times someone would be there shortly. Almost every time I glanced around for an employee there was at least one of them on their phone. I don’t know who hired these people but it’s extremely disappointing. Ultimately left without the sharpening because of their incompetence. Would not recommend if you need your skates sharpened.

Don’t waste your time going to the store, they barely have shoes. Have to shop everything online. This stores sucks

Quite simply one of thee worst Sport Chek locations you’ll probably ever enter. After standing around for about 5 minutes and seeing 3 employees hanging out with their friends, I decided to go up and ask for assistance which they cut me off midway through my question and turned around and went back with to their friends. Just overall trash customer service

I had an issue with a product at this store and the manager Anna was extremely rigid and unhelpful. Was given the run around to call customer service who provided no service and just directed me back to the store after waiting a long time on hold. Don't waste your time at this location or sport check in general, other better places to shop.

My first time going here and it's a bigger store then I thought. Young guy at the shoe department was super helpful and checkout was fast and helpful. Great experience and if course we bought shoes

Perfect place to shop for winter wear. The staff is also friendly. Meg was a really good help while shopping.

Went in to get a minor tune job. Got my bike back from Tien at the service desk. I noticed the bike making a noise that wasn't there before while riding it out of the parking lot. I brought the bike straight back and was faced with attitude from Tien. He noticed the noise was coming from the front wheel and wanted to take it out for a test ride but then realized he couldn't because he was too short for my seat.

Tien then switched his tune and said that it sounded like normal bike noise. I was polite and said that it wasn't there before and the wheel might be misaligned. He disagreed and I said that if I take my bike in for a tune I want it back the same or better and not worse. Tien then said "I understand, I'm the same way with my car. If it was my bike I wouldn't care. My bike could get stolen and I wouldn't care, but if my car got stolen I would care. " Really. Nice to see you don't care about your stores product. I held my tounge and continued to be polite.

After realizing I was not leaving, Tien then said he didn't hear the noise. He took the bike back and wrote the note making an emphasis on "customer says" instead of "there is a noise in the front wheel" on the note. The service to look at my bike again would be free. A few days later I got my bike back from Matt who was great and showed me that my front wheel was indeed misaligned. He showed me how to align it with a trick too.

Maybe Tien was just a new employee, but that experience rubbed me wrong. I have returned my bike after maintenance here before and the tech noticed something which added on sales and helped me too. This is a bad way of dealing with customers and running a business. The mod in black was witnessing the exchange between Tien and I as well and sided with him. Although Matt was great, Tien soured my experience and I don't know if I'll be back next year.

Had no products but its covid so I get that, management was rude to their staff. Great products. Cashier was kind and rest of staff except management - Was great as well

Tried to look for someone in the shoe department so I can get sizes for my sons and I but could not find anyone! I asked someone else I saw near the clothing selection but they said, "you gotta ask someone in the shoe department. " I told them there was no one there and they told me they'll go page someone. Waited 15 mins and still no one came, we left. Bad customer service.

Had a very poor experience this morning. Store was not very busy and we wanted to get some ski goggles, which were in a locked cabinet. It took us 15 minutes to get someone to open it for us and she was not helpful AT ALL. While we were trying on some of the goggles, another customer asked her if they sold ski bags, and she responded with "I don't know - I don't think I have ever seen anything that resembles a ski bag here".

The place was not very well stocked for winter sports and seemed like no one really wanted to help customers looking for specific things.

Went here to buy some shoes. No one was anywhere to get me the right size (who puts a women’s 10.5 on display?) - I went to the checkout to ask for someone to help and girl was friendly enough.however I waited another 10 minutes (despite there being three workers at checkout, and no customers.) Lucky for me, while I was waiting I found a better pair, for a better price, online at sporting life and ordered them. I will not be back to sport chek!

Great staff with excellent customer service. I was a bit disappointed to find the water bottle I wanted had a scratch on the lid. All of the bottles had the same defect, most likely due to the tight space in which they were merchandised on display. Aside from that small nuisance, everything about this store is great!

My wife and I just were at the store on Monday. We went there to find some items that the website said were at that location.

We spoke to a young man who referred us to a clothing manager. A young lady named Janice who was very polite and helped us find all of the items we were looking to buy.

She was fast and didn't keep us long at all. We were so impressed as usually the staff don't do anything to help but she and her staff were more than helpful.

This is a great store experience and I hope the company takes my review to heart and take care of the staff. My family and I usually shop at Sporting Life but Janice and her staff have made my family SPORTCHEK customers!

Sincerely,
Brandon and Terry

Great customer service - very understanding and knowledgeable. This is my preferred sport chek (and I've been to many).

I ordered the ripzone lava jackect online, it was too small for my daughter. I call this location on Dec 2 2019 ask for the XL to be put on hold, I went there after work at around 4.30 pm to do my exchange and I was in and out in less than 10 mins, the service was fast, the staff was very polite and friendly my first time at this location and is won't be my last,

This location of Sport Chek needs to train their employees and management to improve their communication. Several times I shopped there I've dealt with employees who suck at communication. On Wednesday August 28,2018 after my retail work shift (after 7pm) I went to Sport Chek to check on a Barcelona 2019/20 that I was previously looking for, I asked the cashier if I can place an online order at their location, I waited 20-30 minutes to speak with someone who has poor listening/communication skills (ABSOLUTELY POOR LISTENING AND COMMUNICATION SKILLS). I asked to speak with the manager (Janis) about the product I was looking for. Unfortunately, she decided to argue in front of other customers and continued to interrupt me every time I spoke.

Furthermore, when I left the store I spoke to another individual outside the property to inform them about my previous customer service experiences the store manager decided to walk outside their property and try to chase me out of the area literally. The store manager at that point attempted to violate my constitutional rights to freedom of speech/expression.

This manager has no class whatsoever, she has done this several times since I met her 4 months ago after work (mid-late April 2019). I've told her multiple times to improve on communication in which no effort has been made.

Another incident that reminds unresolved to this day was on October 30,2018 (I wasn't scheduled to my retail work that day, but had to cover for a co-worker who wasn't feeling well that day between 12-6pm), I went there after 6pm to check out winter jackets at the time to prepare for the winter season.

A previous softgoods employee approached me twice and asked me "how can I help you today? " The 1st time I explained to her that I was looking for a good quality winter jacket at a reasonable price, she took me to a different part of the store without explaining anything. The 2nd time she approached me and asked the same question. I informed her that the prices at the time were overpriced, she then explained to me that there is a clearance section for the winter jackets and she promised to help me after she received a call to the front desk. I waited patiently for the employee to return. She did not return!

However, a previous softgoods manager (Samantha) approached me, but I attempted to explain what the issue was at the time, she kept interrupting me every time I spoke because she was so fixated on "customer service" she didn't have the patience to hear what I had to say. We both agreed to give her and opportunity to deliver great customer service, but in return she had to give me an opportunity to speak with the employee that approached me twice and failed to help me at all. Unfortunately, Samantha did not give me any opportunity to speak with that employee and she also failed to resolve the problem when I returned a week later on November 7,2018 after retail work to discuss the issue. I asked her "what's the solution to the problem? " Her response was you tell me what the solution is. Isn't a store manager supposed to solve any customer service issues and you know manage a store in a retail environment?

Note: I have to say one positive thing about the store is the quality of products that are at Sport Chek Stockyards. However, communication/customer service is lacking in comparison to Sport Chek Yorkdale.

Generally speaking the staff of the store is polite and helpful, however It never took me 3 days to purchase a bike ever in my life. First I had to go here to purchase a bike, then they told me that it's needed to be assembled and that I have to come tomorrow because the other bikes have to be assembled as well. So I came to the store the following day excited to pick up my bike and cycle home. I picked it up, biked 2 meters outside of the store and as soon as I pressed the rear brake the brake cable snapped. I returned the bike to the bike department saying that the brake cable snapped. The bike mechanic was not present and the staff members could not fix it, so they told me to come tomorrow and the problem would be solved. I was really disappointed to hear the news, so I went home and came the following day. It wouldn’t be a big deal if I lived 5 minutes away from the store, but it takes me 1 hour getting there one-way by public transport, costing me time, money and energy. SO I came on the third day, the bike brake wire was fixed and I cycled home. I usually do not write reviews, but what really topped it all off is that on the third day it rained and once I got home I was all wet, dirty and got a little bit sick. The manager told me that the bike mechanic is a professional who worked for 11 years on bikes, but what kind of a professional especially with 11 years of experience would make such a simple mistake of not tightening the brake cable properly. Overall such inconvenience for me created a bad image of your store and I would definitely not visit it again. Paying $500 for a bike and having to waste 6 hours of commuting time, wasting traveling costs and eventually almost getting sick is the outcome of buying a bicycle at your store.

This store has never failed to provide great customer service. The staff and managers are great and have been very helpful. I bought a bike, 4 pairs of shoes and two jackets from this store.

I will continue to shop there for my sporting needs and have recommended them to my friends as well.

There s no one to help out, understaffed. We asked twice for help to no avail. Very poor service unfortunately.

The SportChek Stockyards is on the second level of the northern most point of the Stockyard shopping complex. Don’t let its hidden location fool you. It has all the space of most SportCheks with the selection to boot. It will provide you with an ample selection basis for any and all of your athletic clothing and equipment needs. The shoe selection is especially impressive with weekly promotions easily had.

Lazy staff and extremely poor service. I was literally ignored by 4 sales associates today and had to chase one across the store saying "excuse me" to be able to ask a product question.

Great location of SportChek located in the Stockyards Village shopping plaza. Usually dead every time I go, and it can make a great shopping experience because of that. Make sure to always look through when shopping here, because you'll never know what you'll want, after looking around for 30 minutes.