Sport Chek

I was charged for an extra item (double) I didn’t purchase and didn’t notice, I called the store to ask how to recover the additional funds, was asked to come in only to be treated like a criminal whilst the manager checked the security cameras to discover the cashier made a mistake, no apologies for any inconvenience over the phone, nor at my time of arrival. Also, poor inventory for most. Best online shopping, quite disappointed with the location and customer service.

Overall a long process, plus expenses to recover my money that was mistakenly charged to my credit card.

Great experience and great service! Very helpful the manager on duty (John).

Went in looking for a travel backpack & Sean provided exceptional customer service, offering thoughtful and insightful information. Sean was very courteous & respectful, providing an excellent customer experience!