02 November 2023 10:07
I went in to research and pass time. Staff were very nice and helpful. Helped me find what I needed. Sat down to read.
Not even 15 minutes later, two mothers and their five kids come in. Mothers sit down and proceed to ignore their children screaming, throwing things, climbing on things, etc.and by the looks of what I saw when I left, tore up a book and tore things off the walls, though I am not entirely sure the extent of the damage because I was trying to get out of there and I didn't stop to observe, as my head hurt from the sheer noise level.
Security got mad at me for being concerned and asking what got destroyed / what was going on / is there a fight.
Even with headphones I could hear the screaming, and it was echoing. Security did nothing about it.
I have a migraine now and I left ten minutes ago.
Edit for clarity: I couldn't even hear music over the screaming.
24 October 2023 19:08
Large selection of materials including books, magazines, DVDs, audio books, etc. Very cozy, calm and quiet atmosphere. Very helpful and educated staff. They have free computers to use wifi etc. They also offer many different programs for all ages. Handicapped parking available. Very spacious library.
15 July 2023 18:45
They also do a lot of things for the kids - there's a craft area and a game room. In addition, the library constantly has events (Brock Talks, Movies, Workshops).
The staff are always friendly and helpful to me when I visit!
21 June 2023 19:16
Best secret in town. I call it a secret because if everyone knew how awesome this place is and how awesome their services are, it would be full to the door. The employees I've always found to be super sweet, kind and just so pleasant. I am truly grateful for everything I borrow from here.
17 May 2023 14:18
My favourite library in St. Catharines! The library has a large selection of books, audiobooks and movies, but you can also borrow from the Library of Things, which has many other items (Board Games, a telescope, outdoor games) It's also worth noting that you get free access to Hoopla, an online library with more books and movies, with your card. Aside from what you can borrow, the library has some interesting sections, such as the Special Collections and the study rooms upstairs. They do a lot for little kids, too - there is a craft zone and a gaming room. Also, the library is constantly having events (Brock Talks, Movies, Workshops).
The staff have always been friendly and helpful to me when I visit!
13 April 2023 12:36
Good if you need to kill time. Did you know the library has games lol not like a 90s library.will go back and again free parking
28 January 2023 23:11
Great staff. Clean facility. Online options and SMS messaging services. Wide selection. You can request orders for items and be notified when arrived. Free WiFi. Paid onsite parking. Free on Weekends and after 600PM Weekdays.
16 January 2023 20:24
I’ve been going to this location since the 1970s. The library is kept clean and well organized and has a good variety of books, DVDs, etc.

I wish more people would take advantage of the Library’s offerings, as libraries are not something we can afford to lose. ’

I follow the downtown location on Facebook and, while they don’t post all the time, they do post about upcoming programs, etc, which I share on my feed.

One of the things that I think is great is the online offerings of books and magazines, though it seems the Library changes its apps to access them a bit too often.

Their online catalogue is good and it is very easy to place holds, etc.

A great place to spend a couple of hours in the reference area upstairs and just browsing through different books.
06 January 2023 0:44
We haven't been here in a few years - they have done some excellent upgrades to the kids section.
28 December 2022 11:18
Bad experience from my 5 year old
Borrowed some games, they refused to give an envelope or anything to protect the games while walking in the rain. Customer service desk didn’t look happy to help either.
14 December 2022 12:27
Very pleasant staff. This was my first visit. I would go back at anytime, however it's meter parking only, and I usually spend a few hours in a library.

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