St. Michael's Hospital

So disorganized in the Cath lab. Writes down for us to be here 2 hours before surgery, and not even open until 7: 00 am. Clerks are way to busy chatting to get people registered in a timely manner. Hire people that will not be lazy and keep things running smoothly. Shouldn’t be this behind when the Lab just opened up.

My father in law had an appointment for 1 O clock
Only for me to be there for 3 hours and not have any of my questions answered after eye surgery. Sat in a waiting room only to hear doctors and nursing staff talk about the construction and traffic for 2 hours while patients wait around for lack of information and care

Lady at the front instantly yelled at me for no reason once I got in. Then told me I don’t have an appointment didn’t even check her computer. Just instantly told me no you don’t. I explained to her I did and she told me I didn’t I again told her I did and she still told me I didn’t, I said I’m sure I did I asked her to try looking at her computer and she finally told me I still didn’t I finally got to the appointment after she eventually embarrassed in public and called upstairs. Extremely disappointed I can’t believe you’d even hire such a freak. Like how did she even get the job seriously.

I came to the Hospital with my mother in law, she gets a KOVID. In the registration desk the nurse was absolutely impolite and extremely rude. Her window Triage the first one, next to Registration window. Here are ill people in different conditions. It’s inappropriate to talk in that way she does.

I was referred to St. Michaels Hospital and Dr. Casey was the attending Neurologist.

She readily diagnosed that I was suffering from Normal Pressure Hydrocephalus and, together with Dr. Spears, they operated on me and inserted an emergency shunt. If let untreated, my condition would have become life threatening! I owe my life to these fine doctors!
Bruce S. Cowan

Said they would call to book an appointment, waited one month just to get a letter saying that we missed it and it needs to be rebooked.

Thumbs up to the staff and doctors. They saved My husband's Life. We will always be grateful

I spent 6 gruelling weeks at st michaels hospital this past summer after being diagnosed with a brain aneurysm. I had surgery soon after I was admitted to the OR. I have ZERO memory of anything from my first 6 weeks there. My wife helped me fill in the blanks. Dr. Julian Spears and his team were simply amazing during my 2 or 3 surgeries that they preformed on me. After the last surgery to install the new shunt in my skull, my prognosis for a nice recovery went through the roof, within 12 hours of the final surgery I stood up (with help from the amazing lady who was responsible for my physio therapy, I’m sorry I have forgotten her name) I also was able to finally swallow some solid food, I was also able to give my wife Clare the biggest hug, Clare was my ROCK during the dark days that happened for the past 6 weeks, I wouldn’t be here today without my Clare, love you lots. I was then placed on the 9th floor (I believe it is the trama floor) where I was taken care of by an amazing team of nurses and others, unfortunately I don’t remember all of their names, but one nurse I remember was Khane who was simply amazing to me, we had a heart to heart one evening w where I told him about my eating habits, he tried to get me to eat, but I couldn’t eat the food. Khane came back the next morning with anything he could possibly find in the kitchen that I would eat, this made a huge difference in my recovery to all the people who also helped me get better, I apologize for not remembering your names. I had such a great experience at st michaels hospital, thanks for saving my life

Dr Wilson is an amazing neurosurgeon, who repaired my ongoing back pain. He performed two spinal surgeries on me in the Fall of 2020, I have since fully recovered and cannot thank him enough. His entire team, including Tom Willis, were remarkable. Thank you!

My husband had a cardiac bypass done by Dr Verma on Feb 3rd. Being unable to visit was difficult for our family but my phone calls were always answered promptly, and I always felt reassured after taking to your pleasant staff. My husband is sure he had the best care possibly and can’t compliment every member of staff enough. He says every person he met was knowledgeable and everyone went out of their way to meet any needs he had. Thank you all.

I missed my MRI appointment because that was at 12: 30 AM on February 10th and I know that was my fault but when I called to reschedule my appointment a rude man picked up the phone and that was weird for me because nobody cares that you have a critical disease and missing that appointment is so bad so he made it on June 15,4 months later. I was so upset and I said if you get died in canada nobody cares and that man told me “ok so go back to your country”. If someone doesn’t like his job it’s better instead of insulting others. No one understands a patient's feelings until he experiences himself

Dr. Samantha Marriage saw me at the ER. She was so kind and knew how to manage my combine symptoms of physical and psychological pain. She went out of her way to try to help me in what it was in her power. Thank you for your great and valuable job, I’m so grateful to have the blessing of this hospital with such a caring staff near me. Even when I went for x-ray, one of the workers saw my gown was open on the top part and offered to assist me to close it, even though I was so sick I didn’t mind leaving it open. Great experience, thanks again!

The Mental Health clinical trial/research team are amazing and kind. Best Mental Health care I’ve received in a while!

Absolutely disgusted with the lack of care provided to my father in law. He is visiting from Peru and had a health issue well out for a walk, through his travel insurance a doctor was sent to our home. The doctor determined he may have had a mini stroke, and advised h should go to hospital. The insurance company said we needed to go to St. Michael's even though we live in caledon. My wife took him there and sat for 4.5 hours in the ER. Many other people went through the doors with a major of them coming after him. They had no choice but to leave at 3: 30 in the morning as he was having a hard time staying up and focused. I have no doubt he was treated this way because he was there on travel insurance. So disappointed with this as I am constantly talking about our great Healthcare in Canada. The insurance company will be getting a phone call and I truly hope they never send anyone back to this place again.

Both in the emergency service, in the MRI and Ear Nose and Throat sectors, the employees serve you badly, impatiently, bureaucratically, arrogantly and are rude. Of course there are rare employee exceptions and thank you very much to those few! You try to complain and they respond even worse, justifying their behavior with cynicism. I think it's the hospital culture, you have to be arrogant and impatient to work there. They really think they're doing you a favor. And they seem to hate working there and take out their frustrations on those in vulnerable situations. This is cowardice. A shame! I just want you to be treated the way you treat patients when you are patient. And maybe you will wake up. If they feel busy but seem to think that the rest of the world has a lot of free time and they are at your disposal and ready to be your punching bag.

The hospital called me, didn't leave a message. I call back the lady couldn't help or tell me why they called me, said they would call me back. I haven't been to this hospital in over 2 years. Now I'm freaking out wondering why they called me, next time leave a message.

My experience is extremely frustrating with this place. I’ve been waiting for my appointment for about 6 months with the allergy department. I received a call saying it was rescheduled for march 1. I can’t take any antibiotics and i have been desperately waiting for my appointments / tests. Something is definitely off and not right with these appointments!

We frequent the eye clinic at St Mikes. This time we had a schedule change and they were able to find us an appointment with another Doctor. The adminstrator was so helpful as I had taken a day off work to bring my blind husband for his appointment. He was extremely helpful, friendly and professional All the staff were very welcoming and knowledgeable.
Thanks so much Jackie and David katari

I had a good experience with St. Michael Hospital. I was admitted there for a surgery and everything went well and I only have good things to say about this Hospital!

WORST HOSPITAL EVER! No body cares about anyone, if you go make sure you have 12 hours to waste. Not even a start

This hospital USED to be the place I would trust with my life (and would recommend to others) and while I would still recommend any other part but the emerg department being there for an emergency has become a horrible experience.

Triage didn't actually ask me any relevant questions and just sent me to ambulatory (where I waited almost 2 hours just to be actually triaged). The nurses (and doctors) seem to assume that anyone who is there in actual pain is just there to score pain medication and it seemed the security guards, porters and fellow patients cared more than the medical staff working there.

After 4 hours I finally got part one of my x-rays done, then 2.5 hours later (as I was "awaiting results") got sent for other x-rays (it would've been far more productive to get them all done at once).

It's also a unnerving to give a diagnosis in an open (and very busy) waiting area with no care for privacy whatsoever (this used to not be the case) and to make matters worst the doctor publicly belittled me for having a panic attack due to the pain (which was very unprofessional).

I don't go to hospitals unless I absolutely need to (often waiting till I'm lectured by family members or doctors to go), and this treatment (during covid or not) is unacceptable for any human being.

Bedside phone not working, staff too busy to answer phones, staff too busy foe proper patient care, what happened to our excellent healthcare service?
I live 3 hours away and I rely on staff to do basic hygiene care and the
service is very poor, not blaming staff, they try do do their best

After my review I got an email to go in touch with patient relation, I left two messages because you can’t talk to a person and they never had the decency to phone me back

The X-ray technician at St-Mikes was fabulous. His ability to put my mother at ease by being kind, gentle, and informative inspired trust and made the whole experience a positive one. Thank you so much.

A very bad experience. An appointment was booked for a biopsy. I was advised to report to the St Michaels hospital Queens Street Entrance @8: 15 am for a 8: 30am appointment. Unfortunately I am still waiting at 9: 31am for the procedure to get done. I was informed that things will need more time than usual as the doctor got tied up. Now the biggest question -why do we book an appointment? I have seen this before and now again. I don’t understand why St Michaels Hospital thinks that the patient’s time is not valuable. A very poor service culture. Sincerely thinking to change my health service provider.

It’s September 4th 2021-
We came to the ER at 2 AM with a broken nose. My boyfriend couldn’t breathe properly because of it and was in tremendous pain but no nurse bothered to at least check up on him. And on top, there’s ONE Doctor in a freaking EMERGENCY DEPARTMENT! I’m writing this review at 4.40 AM. There’s still no one to see him. After asking them constantly about the docs, it’s the same answer (It’s a minor trauma dept and he will be available when he can). Shame on this Health care and shame on this hospital. PLEASE DO NOT RECOMMEND THIS HOSPITAL TO ANYONE.

This place is a joke waited 3 hours for an appointment at 10: 20 then she tells me I am supposed to check in.been here all week with out checking in.poorly run hospital

I have been sitting in the emergency room for roughly 7 hours due to side effects from the medication the doctor had prescribed me on Wednesday. When inquiring about how much longer for wait time, i am constantly silenced with "sit down it's your turn next".
The robots working in Triage need to be trained on how to deal with people properly and accordingly. I refuse to ever comeback to this place again.

My grandfather passed away in the ER a few weeks ago. The nurses and palliative care doctors were very attentive and compassionate. They made his passing as painless as possible and checked in on us regularly. So a huge thank you to them.

Unfortunately, we had issues with security in front of the ER. The doctors and receptionist explicitly told my whole family that we were permitted to come and go from the ER building throughout the day to get food and take walks, as we were confined to one room, waiting for my grandfather to pass away. However, whenever we would try to get back into the ER, a security guard would give us a hard time. I would been able to overlook the inconvenience of explaining the situation to them multiple times, but in my grandfather's final moments, some of us were trying to get back in, but security would not let us pass. It was awful to see members of my family crying and calling out to my dying grandfather from outside the building as he was taking his last breaths. We could not be there by his side because security didn't know we were allowed to go into the ER.

I completely understand that security has to do their jobs and they have been given instructions about whom to let in and when. But we were told multiple times by staff in the ER that we were an exception because my grandfather was on his deathbed. It was incredibly upsetting to have to clash with security all day, and especially in my grandfather's final moments. This lack of communication prevented us from being all together when he died.

I can only imagine how difficult it is to be hospital staff especially during this pandemic and I understand that that security has to deal with difficult people every day. I know it's easy for me to criticize in hindsight, but I'm writing this review in hopes that some attention will be given to this issue so that others won't experience what we did. If the policies and communication are clearer between security and medical staff, it will save some families a lot of hurt. Thank you very much for reading.

I waited for 3 hours then enquired about the hold up, to find out that I was not even assigned a doctor. Perhaps they are overwhelmed with patients due to COVID but they could be a bit more transparent and inform patients that there will be a long delay so that people aren’t waiting indefinitely. I gave one star because they did not even assign a doctor to see me after all that time so I left. Poor management. I recommend going to your family doctor is possible.

We’ve been waiting in the Emergency for like 6 hours and still nothing. The personnel are very rude and uncooperative. This is probably the worst hospital if you are going for an emergency

My husband and I had our 2nd dose Pfizer vaccine this morning. We were 1/2 hour early and had our vaccines right away. Very courteous staff and professional. Thank you, everyone who were there working at the vaccination clinic this morning. Greatly appreciated

Been waiting for my "All IMG" Sleight center for neurology, retinal scans, and pathology. Also, a" T5 for ruling out a cancer I was diagnosed with a year later at another hospital "which turns put to be several misdiagnosis, thought the wait for each requisition was a 9 month wait every time, with apparent no cancellations. Though was declined when I arrived has led to serious due to the long waits for an appointment.now as the foreign object
in my ear and the back part of my skull causing serious health concerns, with no "specialists/follow up, just effing run around. As I as a Canadian citizen being forced to pay out of pocket Since 16'.

So figured Id book an appointment with the corner. Cheaper, less neglect and can actually get an answer of the damage done.

At least my family will get closure on their "social experiment" at this hospital and HRH.

Went here for my second shot today. It was seamless, stress free and every one was super friendly. I think I walked in and had my shot in less than 5 mins. The longest part of the 15 min wait. Excellent work!

I mean there is COVID and the emergency room is extremely dirty, the floor is full of dirt, this place should be renovated, we had to wait three hours, and of course we did not see any doctor, the nurses won’t give any straight answer, we ended up leaving the hospital with no consultation because we couldn’t wait any longer.

Wonderful reception, doctors, nurses and administrative staff are always ready to lend a helpful hand, testing equipment all up to date, with great attention to detail.

Can't get in to see a family member for 7 days because they are a new patient there! Total bull!

There is a very clear disconnect amongst your nurses and between your doctors and nurses. Communication and proper handoff during shift change will improve your process tremendously but that's easier said than done.

After spending 11 hours at your ER last night, my sister, a nurse practitioner to be and I were taken back by the lack of professionalism by the nurse who finally discharged us. Would'nt it frustrate you if your nurse is asking the patient and their family for updates when you'd think it should be the other way around? Thank you for your care but if you want to improve, take a deep look at your processes and areas for improvement.

Evidence of conservative efforts to privatize OUR health care facilities is on display here. I was instructed by medical staff at Toronto Western Hospital that if my pain management plan didn't work that I should go to St Michael's because they have a urology department, which treats kidney stones. Unfortunately I had to avail myself of this advise three days later and after the medications via IV kicked in and I was feeling much better I asked the staff why the hospital couldn't treat the issue while I was there. The urology department was closed so I would have to go home and wait for the clinic there to call. I stated that the system was obviously broken if the treatment has a wait list of up to two weeks and it closes on the weekend. This upset the emergency ward nurses, I was told, so they (doctor and nurse) accused me of yelling at them which is code for "shut up" and that I should be grateful for the help they provided because I didn't have to pay for it. It occurred to me that the plethora of new urology clinics in Toronto may be why the hospital urology department is closed on weekends. Could it be that the "free" health care services competes with the private clinics and the government is saving money by keeping the service closed? The fact there is a wait list of two weeks clearly demonstrates the need for the urology department's services yet it is not meeting the demand and intentionally forcing desperate patients to the private sector. Yes it is intentional. To what level of service will we allow our health care system to sink before we say enough. Health care-in a TIMELY EFFECTIVE way is a right. I gave this place three stars because both doctors (one) and nurses (one) did the very minimum and less in terms of providing health care. Over the course of the 7 hrs I spent in their charge I saw the doctor twice for a total of 2.5 minutes and the nurse, approximately 6 minutes and this was an Emergency Ward where for some time I was the only patient there.

Treat their patients poorly. They treat the family members poorly as if they are criminals. Security treats everyone poorly.
They release patients onto the street, knowing they seriously need help and a proper program. They don’t take anything seriously. They don’t provide pillows, showers or proper food for their patients. The lights are left on they can’t even sleep properly. The doctors do not communicate with family members as the information is strictly “confidential”, therefor you’re left with no choice but to not help and not have a plan of assistance. The patient is unaware of this and also not capable of making their own decisions but yet you’re not allowed to know what’s happening. Poorly run. Assistants and nurses are nice and helpful but anyone else forget about it. There’s 0 communication of what’s going on and hard to locate a doctor. Patient is left unattended for hours.

Concerned with my pulse rate, my g.p. Directed me to an emergency ward, but let me choose the hospital. Since my wife had received excellent care at St Mike's years before, I went there.
I got an ECG, chest x-ray, CT scan and two sets of blood tests over a six-hour period before being released with no major issues found.
The attending physician, nurses, technicians, and support staff were not only thoroughly professional, but compassionate and caring. Working in an emergency ward in the heart of a city of six million definitely demands a special attitude and this group really shone. Wonderful people!

My 91 year old father has been here for 2 1/2 weeks. Although his care in the beginning was amazing at emergency and ICU, there have been alarming issues on the 9th Floor Trauma. We have brought them to the attention of patient services whose response is to talk to the nurse. Excuses are made for dirty discarded gloves found in his bed along with discarded wrappers from sterile equipment. No one to be found for long periods of time when he buzzes for assistance. Left in a hallway on 3rd floor for over an hour waiting to go back to his room, starts to go into shock - try to find assistance - again, no one to be found. It has been awful and no one seems to care. Keep getting passed off. One would think Patient Services would address your issues, but they leave it to you. Welcome to do it yourself health care. The surgeons and doctors perform miracles, but the after care support is not there. You shouldn't have to worry about your loved one when you can't be there.

One of the best in the city core big hospital that just got a huge renovation good choose in Toronto for many programs and clinics

O stars. Worst hospital, one of many. God bless Canada because we need all the help we can get with our horrific health care system.

I took my friend to ER who had his ankle injured. He was registered at 5 pm. He got attended around 7: 30pm, got a few pain killers and then got to do a xray. He had to wait for about 1.5 hrs to get the xray technitian to arrive at xray room and got his xray done at around 9pm. I’m writing this review at about 10: 30 pm and as of now he’s still waiting to hear from a doctor about xray results!
More than 5 hrs and we are yet to know what’s wrong with his ankle!

They get a 0 because of my last visit. Nasty male nurse and nasty doctor. Paramedics even left me which had never happened before. All previous visits were great but that last one turned me from that ER forever. I thought I was going to die that day with either a kidney stone or endometriosis pain. My pain meds including hydromorphone was not staying down and ended up calling the ambulance. Left me out in an empty ER for over 2 hours bawling in excruciating pain. The nasty male nurse came got me and I could hardly move and just exhausted from the pain, vomiting, bawling etc. I asked why they took so long coz now the ER is full and people who came after me and could walk were taken in before me. He was rude and took me in the room. Dropped the change of clothes on me and when I tried asking for help coz I couldn't do it, he just walk out. I never got changed, no usual x-rays etc. Just gave me morphine and released me when it let up. The doctor came in and was shushing me for crying and asking how they left me out there for so long with no voice. He was nasty. I got the records after and they said that I was belligerent in the report when all I was asking is why I was out there for so long screaming in pain and people got in after me who were in better condition coz they could walk. I did not even curse. All I know is that I believe in karma and they will get their taste one day. I have had to go to the ER after and chose others further away just not to have to go there and be treated so nasty. Just was not my day even with the paramedics.

As Powerful As God.

When nurses send patients to the assistance call buttons while nurses are trying to finish their personal conversations with each other - not a good floor (4th floor bond).

Wonderful loving and caring staff who treat people with dignity and respect. The chapel is beautiful and offers a place of sanctuary for those times when we seen to need it most. This is also the only place I know of that sells "White Castle" sliders via a vending machine. Needless to say it was a very nice surprise that helped to pick up my spirts!
God bless us one and all, please pray for those who are ill and suffering. Happiness, laughter and love are the greatest medicine of all

Not a busy day.
Got accepted from front desk within 20mins, I am the first one showed up in the waiting room somehow waited 1 HOUR for a doctor.

Inevitable scenario.

This hospital awesome. Only night time crew little bit lazy. Otherwise service, treatment
are very fast. The way they care the patient very nice.

I have watched them save lives of the older people I love - more than once. No one wants to be in hospital but everytime I have been in ST. Mike's, I knew I was in the right place.

Honestly the staff is terrible unless they are asian. Both waiting rooms are dirty and everytime i come here theres always a show. THE PEOPLE IN THE HOSPITAL DO NOT COMMUNICATE AT ALL. YOU WILL BE EXPLAINING YOUR ISSUE ATLEAST 3 TIMES TO A NEW PERSON. Gunshot victims, gangsters.staph infection ok they got all types of patients down here LOL. No matter what you do, expect 5 hours unless escort by ambulance truck. Under 5 hours is not possible even if your the only one in the waiting room.

There are good doctors and nurses but there are also a lot of rotten ones that don't care about your health at all and their method of treatment is trying to give you dangerous drugs. They don't care if you have bad side effects at all. They just keep trying to drug you and we know they make money from it. The washrooms in the emergency are filthy and disgusting. And the sad part is this is one of the best hospitals compared to the others. I am not impressed anymore, I'm actually really furious at the treatment I got the last time I was there so I'm looking for a new hospital.

As visitors the 24 hour visitation policy seems like it is a great idea.
Maybe the 24 hour visiting policy is for sleeping over in the hospital at night, but it doesn't work.
Maybe it is not the best thing for other patients trying to get rest at night.

I went to the Trauma Neuro ICU and witnessed several visitors sleeping at the bedside at night. They have 2 chairs, one for their legs, and are sleeping with hospital blankets. That means I don't have a comfortable chair. That means no more blankets for myself or my father who is a patient.

People are using the waiting room like a cafeteria, and leaving it messy with pizza boxes, or other food lying around. Strange people who look like street people are lying on the couches in the waiting room. Sometimes these people have claimed ownership of the couch and have not gone home for days.

These areas are unhygienic and I fear I may catch a terrible disease and bring it to my father at the bedside.

It can be noisy in the wait rooms with some families numbering dozens while we have just two or three. The chaos and disorder sometimes is unsettling, and you just want people to go home. At night there is supposed to be one person staying, yet many times several people for the same patient are laying around the wait room and sleeping.

Sleeping at the bedside and sleeping in the wait room. I don't see how that is helping sick people get well. I don't sleep in the hospital. I visit my father, then go home. I can't visit while I am sleeping can I?

Maybe the 24 hour visiting policy should not include family sleeping in the hospital.

Called the breast centre to make a reappointment. Extremely rude and condescending receptionist. They asked what I needed an appointment for, and looking at my form I read "a mammography". Cue annoyed, patronizing tone: "You mean an ultrasound? You're 20 y.o right? You don't need a mammography". I confirm and she gives me a date + time. She hangs up without a goodbye. Only she didn't hang the phone properly with background noise still heard, so I waited 8 minutes before realizing that was the end of the call.

I was admitted to the 4th floor as they had no beds on the floor I was supposed to be on. The room and bathroom were exceptionally small.small is no excuse for the filthy conditions. There was poop or dried blood on the wall beside my bed. The staff just say it's old.again no excuse for the floors not being washed and the toilet and sink weren't cleaned once in my 5 days in the room! There's no excuse for it plus my roommates family were using the patient bathroom and when I complained about it the staff said they can't stop them from using it.there's a sign posted by the bathroom door that reads for patients only! What good is the sign!? My roommate snored so loud it gave me a headache and the nurses comments were we can here her way down the hall. I asked to be moved several times and was told no! Ridiculous! I got no sleep at all the whole time I was there 5 very long days! My rights to access decent healthcare certainly didn't happen here! I spoke to patient relations while I was there to no avail! It also took them 4 days to get a dietician so I could get food I could eat. I starved the whole time I was there cause I went home the day after the dietician saw me and the changes weren't in the computer yet.crazy! I went home in far worse shape than I went came in! I went home to recover from my hospital stay!

Do not go to this hospital! Do no reply to this review saying to reach patient relations they're useless!

We have nothing but praise for this hospital. Our children were all born here. The Nurses, doctors and staff were nothing but excellent. They were attentive and careful. We had a difficult birth for both mother and child. It was a close call without getting into any details. But nevertheless, the nurses responded swiftly and quickly to our emergency situation. They notice something that didn't seem right and quickly called to action. I can't thank them enough. Your in good hands at this hospital.

Excellent medical care is provided at emergency. They are efficient and tend to patients much faster than other hospitals. All other emergencies should follow the same guidelines.