Staples Animal Hospital

First time owning an animal and I am so glad I picked Staples to come to as I can't imagine a better experience

Last month we took my mom to take her precious dog Teddy to cross over the Rainbow Bridge as he was very ill. What we experienced as clients of Dr Colin DuPlessis was nothing less than caring, professional and amazing. Dr Dupleasis and his team immediately put my mom and Teddy at ease knowing that this was one of the most incredible difficult things for my mom and us as family had to do. Not only did they scoop us up right when we walked in for our appointment away from the general public for our privacy at this most difficult time, they made sure that my mom had the necessary information to make an informed decision. Once it was made they then led us to a room that was very special and comfortable much like your own living room to spend every waking moment as we possibly wanted to be with our dearest Teddy until my mom was ready to let Teddy make that trip. They allowed us to stay as long as we wanted and there was no pressure, no rush and very very supportive measures taken to ensure that Teddy and mom were taken care of. The team was incredible and even though this was a sad moment for my mom they made it a little more tolerable and better by Dr Colin DuPlessis and his team at Staples. I would recommend this vet team to anyone as I had taken both Teddy and my own dog whisky there for years until I myself moved out of the area. I can’t thank Dr DuPlessis for the care and respect and dignity he gave Teddy and the peace of mind and comfort they gave my mom that day. A moment we will never forget but made a little bit better by Staples Animal hospital and Dr Colin DuPlessis.

I’ve been very happy with the level of care my shepherd has received here. Very kind, compassionate, and caring group of people.

Staples Animal Hospital has the most lovely and knowledgeable staff members. They take the healthcare of your pet and their jobs seriously!

Fantastic customer service! Terrific staff! Comprehensive eye exam on our fur baby Buster! We are extremely pleased with the care he's received!

Have been going there for 15+yrs. Great care for our pups now and have passed. Dr. Vira saved my fur baby many years ago. She is lovely and genuinely cares for her staff and patients

They are the most caring and compassionate vet clinic I've been to. I would highly recommend them.

We've been bringing our pets to Staples for several years and we're always very happy with the care they receive. Between all of the staff we know our pets are well cared for we truly appreciate all that everyone does! What a great team!

Great vet.not as much sure since the change in ownership and the retirement of the original owner, but we'll see as time goes by.

Best animal hospital there is! My little guy loves coming here and is always greeted by their friendly and loving staff. It is obvious they all have a passion for caring for animals and I don't think I would ever go anywhere else. The manager Nicole provides the best customer service and all the other staff go above and beyond to give us the best experience. Bogey especially loves getting his 'pup charcuterie board' and looks forward to his visits!

My kitty was having a really rough time. I needed to get her help ASAP and they got me in Immediately. They got her diagnosed quickly and a week later with meds n love, my kitty was back to normal.

Dr. L. Wang is truly amazing, loves her job and it shows. The entire team is incredible, I was referred by a friend and will always bring my pets to them!

Staples has been amazing to our animals. Vets are incredibly kind and patient! All staff are amazing!

Since when do your pets need to be examined for boosters, when they don’t examined your pet for vaccinations.total scam to recover loss revenues during the pandemic. I was asked to leave because the intake worker was argumentative and I wasn’t falling for their scam and was ask to leave.not a service for the animals it’s all about the almighty dollar.shame on Staples Animal Hospital for being greedy instead of caring for the well beings of our pets

First time I went there they were very nice and welcoming and Dr Barbosa was patient and loving towards my dog

I'm moving to British Columbia and my dog gets anxious sometimes. The team at Staples consulted with me and came up with a detailed plan how to get my baby girl ready to fly. Vaccinations up to date as well on top of great education / advice in regards to her ear infections she's gets from time to time.

The location is well lit and clean. The staff are super friendly. A+ experience all around.

Bonus points the last time charlie had an issue they gave me free advice over the phone and we got it resolved without a visit.

Highly recommended!

I love this Veternarian clinic so much that I still take my pets here even though I have moved away from London. The front staff are awesome. Dr. Lilia Wang is the best cat vet ever.

Big shoutout to Dr. Barboza, vet tech and reception staff here! We are fostering Buddy, a dog from Baladi Dog Rescue of Ontario, and he arrived from Egypt with some eye issues that had been dealt with there but appear to have worsened after his flight here.

We called all around SW Ontario to find an emergency ophthalmology appt for him but to no avail.then a miracle happened and there was a cancellation on Sept 20,2022 with Dr. Barboza at Staples close by to where we live.

When i moved to London over 40 years ago, we went to Staples but I eventually moved away and haven't been back in decades.

It was so reassuring to see the same reception area benches that I had sat in all those years ago, as well as the warm reception we received from the intake staff.

Buddy was quickly seen by Dr. Barboza, who spent a lot of time with him as well as us.

She and her vet tech were not only thorough and meticulous, but also genuinely kind and caring.

They were very informative and reassuring, and we really appreciated their stepwise approach to Buddy's diagnosis and care.

Buddy has had regular followup with Dr. Barboza and her team since then, with amazing communication of their clinical approach (thanks to the clerical team too for accommodating all my requests for his electronic records!).

We are beyond thrilled, relieved and grateful for the high quality care and kindness the entire Staples team has shown to both Buddy and ourselves.

Bravo et Merci!

Great place & super friendly and clean and tidy!
I Didn't feel unwelcomed at all considering it was my first dog I have owned on my own and I had alot of questions for the vet. Defiantly would recommend to anyone looking for a new vet who is not sure where to go!

I brought my dog, Ace, in for a wellness checkup and his prevention medication. It was our first visit. He's a rescue and very skittish, but everyone we encountered in the office was so patient and kind to him. He warmed up pretty quickly. We were even given a pamphlet with information resources that may be helpful with his adjustment, training, etc.

Seems like the staff genuinely cares about their furry patients, which is reassuring.

I've been taking my fuzzier family members to Staples Animal Hospital for the past 16 years, and have had consistently great service from them the entire time. They're a great team to have in your corner whether you are welcoming a new family member, trying to keep one healthy, or are saying goodbye to one. They have both fantastic customer service, and patient care.

The staff is great. Live taking my animals here. I have tried other places and always come back.

Just left staples for another vet because they never call you back. They never ever pick up the phone and you can leave message after message, they don't call back. We needed an important food for a feeding tube (we were running out) and our dog had jaw surgery so couldn't eat normal food. We left multiple messages with zero call back for days FINALLY they called back and said they will order it and call us when it is in. That was 3 months ago and still no call. Good thing we went to another vet in the meantime and got the food the same day. Will never go back

Everyone at Staples is so incredibly nice and accommodating. Our cat has had some recent health challenges and the staff at Staples (specifically the Admin workers at the front desk, the Manager Chantelle and Dr Lilia Wang who is our vet dr) have gone above and beyond to make sure that we have gotten urgent care and to make us feel respected and our money valuable. They're gentle towards our cat, informative and take the time to explain everything going on, and offer easy ways to follow up on the ongoing care that will be needed for our cat. I am SO impressed (especially after having had a lesser experience elsewhere) and HIGHLY recommend Staples.

We want to thank the amazing staff at Staples Animal Hospital for their expertise and dedicated care. A special thanks to Dr. Vieira and Dr. Wang for the outstanding service they provide to our furry baby (Millie). We are grateful for everything they do to keep Millie happy and healthy. We highly recommend this clinic to anyone in need of quality veterinary care.
Thank you for all you do Staples!
- Becca and Gabe

One of the best Vets in the city. Fair prices, know what they are doing. They are very busy though.

This clinic has great vet's but it is way too busy for my liking. I've had to wait long times WITH an appointment which I was not impressed with. On top of that, a few years ago my Westie was diagnosed with Pyometra (a life threatening condition) at the Emergency Vet and due to the price the surgery would cost at the emergency clinic, we were told to call our vet which at the time was Staples. I called Staples crying and they said they couldn't help us on the Friday and to wait for the next week - my dog didn't have that kind time to wait. Fortunately I found another Vet who saved my dogs life. I stopped going to Staples since that incident.my dog is alive and well but no thanks to Staples!

Great vet.clinic! Always happy with the service they provide. Have been going there for many years.

The staff were kind and gentle when examining my kitty. Princess was well taken care of. The reception staff were very helpful.

This place is by far the best balance of being a great help, and price (value). Staff is friendly, vets give you the options and don't just run up the bill. I've been going here for 20 yrs and all my pets have been treated very well.

Affordable and caring veterinary clinic. It is busy but they take the time to pay attention to you and your pet. So glad I gave them a chance!

The staff was very friendly however I wasn't able to enter the clinic and be with my pet which I would prefer especially since I have a puppy getting first shots. I did appreciate the precautions they were taking to keep the space safe but I feel we are past not allowing people into the clinic.

I've only been once but I can't imagine going anywhere else! Fabulous service and knowledgeable staff!

I've had quite a few experiences at Staples Animal Hospital. Mostly quite good but there can sometimes be quite a wait to get in for certain procedures. I had to have my dog put down after battling some really extensive tumors. They made the whole experience really comforting and helpful. The services are generally pretty reasonably priced in comparison to other very offices. Would recommend for other pet owners in the area.

My first time and it really was horrendous. The staff although they were polite, it appeared they did not have a clue what they were doing and of course there was an excuse for everything.
Will not be going back. Should be 0 stars

Thank you to Dr. Vieira and her whole team on always taking such good care! Friendly, professional, and caring. June will see you soon!?

Unfortunately my wee little girl was critical when I rushed her in Sept 23. They were so gentle with her, treated her as lovingly as if she were their own. I was devastated beyond words.the vet was incredibly kind and caring with me and still continued to check on and report back with updates on my baby.
Ella did not make it and everyone was very compassionate and patient allowing me all the time I needed to say my goodbyes.
If I get another pet I will def continue to stay with Staples.
It's never easy losing a pet and having a vet who shows they care, not only about these wonderful pets but their owners as well, means so much.
Thank you so much Staples Staff,
from little Ella's mom xoxo

Have been brining our dog here for many years, staff are always friendly and patient and great at explaining things. Prices can't be beat, I recommend them to all my pet owning friends.

Myself and my family have been calling at least 5 times a day, with no response for the past two months. We loved staples and how they treated our dog, was always happy but with a change of ownership it came crashing down. Scamming people selling overpriced and low weighted food, and the blatantly obvious lack of care for their clients. If you want to go to a place, where the well being of your pet isnt top priority, go to staples. The old owner would be ashamed

Staples used to be really amazing.my family have been taking our pets here for nearly 30 years.after dr.staples retired I think the new ownership took on far too many clients.the staff and vets are amazing but they are simply too busy for the amount of clients they have.it is virtually impossible to get through over the phone, and heaven forbid you miss one of their calls you won't hear back for days.which doesn't bode well when they have one of your pets for an appointment and they wanted to ask you questions? I don't blame anyone that works there personally but I think they are simply too busy.please for the love of the gods hire a receptionist or 2 that *just* handles the phones and the desk and *nothing else* with phones ringing off the hook all day not even a new switchboard can save you.

We've been clients of Staples for years. Every single time, our fur babies are treated wonderfully! We're treated wonderfully! Just last week we had to put another fur baby to sleep. Our beloved Buster. Dr V and her team did everything, especially communicate with zero judgment. So much love and compassion for everyone involved. I cannot reccomend this place enough! Thank you Staples!

Wonderful experience. Moved my appointment date up, removed a tick from her eye so quickly, and with out scaring an already timid dog.prices also can not be beat.

We always have a great experience at Staples. We've literally had all of our pets taken care of here for over 20 years! We miss Dr. Staples, but the new vets have proven themselves just as wonderful!

We normally deal with Dr. Vera, but the last few times has been Dr. Robertson. Both Doctors are very knowledgeable, personable, and first and foremost care for your pets.

If I could give them a 0 I would.
They sent my dog home with a life threatening condition after her appointment on Tuesday and told me to wait two days for the vet to call with medication and recommendations. I anxiously waited, called and bugged them. In this time her condition worsened and I had to put her to sleep on Friday at another Vet.

I put so much trust in their team for 12 years and am completely heartbroken. Everything from the bill to the lack of empathy, least to say stay away.

Rest in the Sweetest Peace Kalua

I’m very disappointed with this office as I had heard such good things about them.
I have a pet that is a patient there and my other pet I use a mobile pet service as he can’t go to an actual clinic. I called to to see if they could fill a prescription since my mobile bet can’t fill at this this time.
Instead of helping my pet with filling the prescription they won’t unless they see him.
So clearly the best interest on an animal is not top priority. If I could take him there I would since my other pt goes there.
WILL NOT BE GOING BACK!