Staples Print & Marketing Services

Very bad experience with return. Went for 2 days straight and made various excuses with return. When I asked for return they started closing the store and said they will do full refund even after 14 days but I have trust issues with them. Will never buy again. -1 star

Five stars for the self-service photocopying facilities. Extremely easy. Plus they provide a paper cutter, elastics, paper clips, and a huge table to do what you need to do! And you’re only charged for what you need.

BONUS is that there’s a coffee shop inside with good coffee and some of the friendliest staff I’ve ever met.

Printers not available and I only printed an A4 b&w they charged me an extra $25 out of nowhere, I only realized that when I got home and look at my transaction record

Beautiful Store Friendly staffm You can do photocopying there which is good to know. Open Saturday and Sunday. Now open after the pandemic which is great. I wish the photo copiers accepted debit card but they don't. Would have been nice to have had more help doing the photocopying because you do your own. They should probably have one staff member walking around amongst the photo copiers to give a hand when required

Worst experience at a print shop I have ever had. I payed $6 for 1 simple b&w paper- I went in hoping to print 3 sheets. The staff were overwhelmed at the bombardment of questions from other customers. The staff were great and doing their best. The general system needs improvement.

Most beautiful Staples I’ve ever walked into! Great selection. I love that they have a pen sampling section. BIG PLUS! Lots of notebooks. For crayon lovers, you can customize your own box. Huge selection of chairs as well. There’s a coffee shop, Mos Mos, located inside as well.

Aleksandra in the printing department has no good manners or customer service skill. She told me it would be a 1 hour wait for my binding, started the transaction and walked away without actually completing the payment transaction. Then another associate came and asked me to step aside so they can help someone else. Meanwhile I'm still trying to pay for my binding. Finally I got to pay but then I didnt get an order ID or anything that I can use to request my order as I had planned to come back the next day since I dont want to miss another go bus/train to go home. So I had to wait for the other associate to come and go to clarify from Aleksandra and apparently my print job will be ready in 20 minutes. If I had another option close by, I'd go out of my way to get the binding done there.

Helpful! Printing services are great. Every print shop in the neighbourhood was closed on a Saturday and I was in dire need of a ticket print. Got my print in less than a minute through their self serve print service.

1. The shipping people here do not know how their service providers work, forms that need to be filled etc.
2. I needed a custom print, they kept me there for 10 minutes (after I talked to an associate) without actually starting the print. Of course I left.

I was trying to get passport photos. I wasn’t informed that there is only going to be two and when I asked if I could print more, I was told that I can do so by taking another picture? Then the employee said that they (the embassies) normally only ask for two anyways but not all cases are normal case! Why do I have to prove that I needed more than two photos? ! Then when I asked if I could get electronic copies.she said I should have given her a USB to save the files on beforehand. How was I suppose to know that? ! Why was I blamed for not knowing that she couldn’t email me a digital copy like most places do especially when she deleted the digital copies so even if I had an USB, there is nothing I could do? !

Also, printers couldn’t read my PDF documents because they are not in English.