Stillwater Spa

The Stillwater Spa was a wonderful experience. Was able to use the steam room, sauna and all of their lovely amenities. I had a amazing massage and would highly recommend.

What a fantastic experience at the spa. I had a massage by Samantha and it was the perfect mixture of working out the knots in my muscles, with relaxation. Sam suggested stretches so that I can work on releasing the tension while at home and help prevent injury. Thank you for a spa experience that felt as practical as well as it was relaxing and such a treat.

Horrible, Shocking, dump
If i could give zero stars i would. I used to love this spa. I was shocked by the reno. I went to my appointment and was then refused service. Never in my life have I had an experience like this. Actually The therapist looked like she had not showered in days - greasy hair - then said she would not do the service I booked. I drove an hour into toronto for the appointment because when i called and booked they said they would do what i wanted (a facial on my back) It was so horrible - and infuriating The manager said they would give me a free service but honestly - i dont ever want to go back - it a graveyard and nothing like it was in the old days. AVOID - book four seasons instead.

I booked an aromatherapy experience and it was very relaxing. They also have a steam room and sauna. There's a common area where you can lounge and enjoy small bites and refreshments. They had everything from fresh juice, tea, and water. The place was clean and staff are friendly.

As much as I loved my massage I was quite taken aback that w such an expensive massage they automatically include 18% gratuity. I think that gratuity should be a choice and not automatically instated. I’ve never had that experience at any other spa. At the very least it should be clearly stated prior to booking or mentioned when booking. I had also requested the masseuse wear a mask when I filled out the pre screening questions and he did not. I didn’t bother asking him to but why ask the question if you don’t read it?

Great staff, really nice new facilities, and very good services.this is a good lux spa experience.

Great staff, really nice newly renovated facilities, and great services. If you're looking for a lux spa experience this is a great spot.

First time back to this spa after their 3 to 4 year renovation. Personally enjoyed the layout and ambiance of their pre-renovation Spa, but this one too was enjoyable, sleek, modern and a good experience. Massage was excellent. Lounge away small and cozy. Great service.

After being closed for several years for renovations, Stillwater has finally re-opened - just about 4 weeks ago. My experience was solid as it has been in the past. Stephanie, the Spa concierge, was friendly, attentive, and responsive; I’m already looking forward to my next visit!

How to ruin a spa sanctuary.
What was once a fabulous, relaxing retreat in the city is now a sterile, ho-hum hotel spa. Honestly, this could be a spa at an airport hotel. Definitely not at the Park Hyatt level since the reno. Not cozy, not luxurious.
Prices have doubled since they reopened (previously <$200 for a massage, now $340) and there are less facilities (no more hot tub, no more individual loungers with TV). Common lounge area is small & not comfortable. Very small nail polish colour selection.
Worst part - moth infestation that staff were somehow unaware of! Within 5 minutes of being there I saw 6 moths in the change room, washroom and nail service areas. Yikes!
Before the reno I would go there a few times a year and leave refreshed. This time I just felt ripped off and unsatisfied. Won’t be back when there are so many other great spas (Four Seasons, Hammam, The Ritz).

Stillwater Spa is back and better than ever. Every update imaginable with the same service and excellent treatments. We can’t wait to return very soon.