I have been coming here for years, we order all our cakes for every event through these guys the food is always spectacular but the service has gone through the floor just stood there waiting for 15 minutes on a pick up that was apparently ready for pick up.
It's my sub place of choice! Customer service is top notch and their subs are a must try! I am new to this location but subsplus will be my sandwich place of choice.
I always get my cakes for my birthday from here. Just the right amount of sweetness. Tried their assorted sub for the first time and I was extremely satisfied. Amazing in prices too
Never disappointed by subs plus, I have been getting cakes from them since I was a girl. This year for my hubbies birthday they killed it. I kept waiting to get a call saying they couldn’t fit my message on the cake - nope! Always delicious, always accommodating, will forever be my go to!
I just stopped by Subs Plus on Scott St.to pick up my daughter a cake for her 25th birthday. We were lucky enough to get the last one. The girl serving us was very personable and helpful. I asked her if we could have a message written on it. She said she’d check with the decorator but she was busy. She came back out and said that the decorator had too much to do and put a Happy Birthday pick on the cake instead. She seemed a bit embarrassed. I couldn’t believe that for $37.95 the decorator couldn’t take two minutes out of her busy schedule to personalize a cake. This was nothing more than laziness on her part! What is happening to people’s work ethics? Is this not part of her job description? As a service to a customer, she should have happily taken on the task. As the owner of this business, I would be embarrassed by this employee’s actions!
I haven't been to this establishment in a couple years and certainly won't be returning. The woman serving me was unfriendly and quite rude, I have been most fortunate to have never experienced such awful customer service (until today). A help wanted sign is posted on the outside window, I hope for the businesses sake the owner hires someone with good if not excellent customer service skills. Best of luck.
My daughter's cake turned out just what she wanted. It's beautiful. I'm so glad you understood my very poor description and made it just how I pictured it. You are amazing
Jen and the team at Subs Plus did an amazing job with my daughter’s birthday cake! Looked fantastic and tasted even better! Thank you as always for another fabulous birthday cake!
I say it how it is - Walmart cakes are better. I‘m so disappointed. One of the worst cakes we ever had. Very much ruined the birthday. And then the price? What a joke. I ordered there because of the high ratings but that was an atrocious cake. Everyone got a sick stomach from the cake after just a few bites.
I pre ordered cupcakes and was running late to pickup and got there 5 minutes before close and the girls working already locked up, stared at me as I was trying to walk in (meanwhile they should still be open) and turned around and ignored me.
I chose to tip the girl serving me her coworker took the money out of the one tip jar and put it in the bakers tip jar. If I wanted to tip the baker I would have. The worker who swapped tip jars was very rude.