Sunrise of Aurora
3 reviews 3 Golf Links Dr, Aurora, ON +1 905-841-0022 www.sunriseseniorliving.ca/en/communities/on/sunrise-of-aurora suggest an edit
09 February 2023 19:45
It is absolutely breath taking beautiful inside and out. Provides a huge range of senior care as age related impairments occurs. Very friendly, professional staff. Many many activity programs and amenities. Was impressed unfortunately I selected another senior residency, only because it is a smaller residency and nicely done as well.
26 October 2022 6:45
My parents have been at this establishment since May 2021.
The issue that we have experienced has been with upper management. They need major training in communication and problem solving. Instead they tend to get defensive and confrontational.
The retirement home is definitely under staffed and the staff that exists are over worked. We notice the staff doing double shifts all too frequently.
There also appears to be a lack of communication between the Wellness team and the Care Management team.
Given that Sunrise is located in Canada where recycling programs are very popular, there appears to be little or no recycling in effect at Sunrise of Aurora. I notice "food waste being thrown into the garbage on a daily basis". Even plastics and paper are thrown into the garbage. This is "a very big disappointment to me".
During outbreaks when residents are being served meals in their rooms, the residents on the 3rd floor are being given plastic cutlery. These residents can barely manage metal cutlery never mind plastic ones. At least in the case of my Dad, he is unable to manage the plastic cutlery and hence most of the food goes untouched. This then gets taken away by the staff, which means he has not eaten a proper meal.
The staff on the 3rd floor do the very best they can under the circumstances. Given the cost to stay at Sunrise, there is a definite breakdown in communication and care starting at the top.
The issue that we have experienced has been with upper management. They need major training in communication and problem solving. Instead they tend to get defensive and confrontational.
The retirement home is definitely under staffed and the staff that exists are over worked. We notice the staff doing double shifts all too frequently.
There also appears to be a lack of communication between the Wellness team and the Care Management team.
Given that Sunrise is located in Canada where recycling programs are very popular, there appears to be little or no recycling in effect at Sunrise of Aurora. I notice "food waste being thrown into the garbage on a daily basis". Even plastics and paper are thrown into the garbage. This is "a very big disappointment to me".
During outbreaks when residents are being served meals in their rooms, the residents on the 3rd floor are being given plastic cutlery. These residents can barely manage metal cutlery never mind plastic ones. At least in the case of my Dad, he is unable to manage the plastic cutlery and hence most of the food goes untouched. This then gets taken away by the staff, which means he has not eaten a proper meal.
The staff on the 3rd floor do the very best they can under the circumstances. Given the cost to stay at Sunrise, there is a definite breakdown in communication and care starting at the top.