Sushi Itto Japanese Restaurant

Absolutely horrible. I had a very bad experience. We first called prior and they said 20 for adults and 15 for kids. We were overcharged and my bill for 3 kids and 3 adults during lunchtime with no add ons was 185. Not to mention the food was salty and uncooked, my chicken was bloody and raw. I am not a picky eater when it comes to food but I felt that this was unacceptable. I do not recommend do not come here

Not the best quality unfortunately. It was good for an all you can eat but not worth it. I’d rather get a platter of good sushi from a place that doesn’t offer all you can eat cause the quality is much better.

What an awesome surprise! We went for a belated BD dinner and were so happy with Sushi Itto. They had kids chop stix, gluten free soy sauce and staff that actually spent time talking about the food. It was $37 each. I have been to many places that force a tip and what a relief it was to be able to add one to reward their service instead of the obligation to fill in the blank or have it automatically added. We will be back for sure

Our favourite sushi restaurant hands down. The service is always great, sushi is always fresh, prices are very reasonable and the portions are generous. Couldn’t recommend this place enough 10/10.

This is one of my regular spots when I'm in the area. A friend lives nearby and this is their favourites as well. The food is always good and this time I picked up an order to have at home, and it did not disappoint. It was ready before it was scheduled, and was just as good had we sat in the restaurant. I will be back.

The best sushi I have EVER had. Everything was absolutely delicious, from the appetizers, to the curry and teriyaki and, of course, hand rolls and sushi. Excellent customer service too. If you're going out for sushi in the Newmarket area, go here you will not be disappointed!

Wonderful service! Love the all you can eat options, food is always fresh and tasty. Staff were very accommodating and so friendly. Overall a great restaurant.

Came for all you can eat and had a great experience, it's under new management and going in a great direction.

The staff here were so helpful and accommodating, the food was fast to arrive and delicious! The atmosphere is wonderful. Will definitely be back!

Itto is our favorite restaurant in town. We love how they treat us and our kids.
We often come with some guests that are visiting the family because we know itto is the best food and best customer service ever.
I am a customer for over 5 years and I will continue to be! They are amazing

I always come here for the yakitori Don. I've been a customer on and off for over 8 years

Love this place! One of the best all you can eat sushi places. Sizes are a bit small but besides that the service is great!

Disappointing taste it’s my first and last time
It’s smells and couldn’t finish my food.

We are semi regulars here and our server remembered our usual order which made us feel nice. Food is very fresh. We did walk in take out today.

I'm not a picky eater or very hard reviewer as my reviews show! And I've been to plenty Asian places before. This was THE worst and I can explain why!
1. Price:
I called before going to check the prices since today is civic holiday. I was told $23 each by the lady over the phone. (Only one lady was in the restaurant and a couple men.) the same lady which I knew by her voice charged us $25.99 each weekend lunch price. When I told her that I called, her response was"oh you spoke to some other girl, she is new and she told u wrong, today is holiday! ". Okay I'm not crying for a few bucks but why lie to me? That, I cannot tolerate like just could've said she made a mistake and that was the actual price!
2. Server:
The same lady was our server, I'm pretty sure she was not feeling well or maybe tired but she was constantly sniffing her dripping nose and coughing loudly. Considering that we sat just by the kitchen and the place was already packed with other tables close to us and having her running around and coughing loud while handing food just made us not wanna eat anymore.
3. Service:
The tablet was not available for our table so we waited a few mins for her to get one from another table which had a nasty screen. Also, I noticed unlike other buffets I been to, we had to call her every time to put the passcode in for us to send the order. I tried to get the code so we can easily order without bothering her, but she acted like she didn't hear me. So basically customers had to call her every time for passcode to submit orders!
4. Food:
We ordered most of the sushi's and a couple meat options and some fried options. Regular sushi's were so dry (like salmon, crab, and the rice itself). Other mixed sushi's were good but most of the rolls were messed up and unrolled. We did not get any wasabi and ginger on the side. The Teriyaki Beef and Enoki beef rolls were absolutely horrible. The meat was literally boiled without seasoning and just topped with Teriyaki sauce. Tasted nothing like watered down plain and cold meat.
5. Overall:
As a person who goes to a buffet and actually eats everything I'd spend slightly more and go across the street to Cy**** for a way better food & service.
Wish everyone appreciates an honest and detailed review!

To the review saying to go to cy**** across the street, that place is garbage. Rude service, complain about tip, dirty oil your dried desserts will taste like seafood. Also way too expensive. You pay for the atmosphere and the stupid robot there, that's it. The food there is garbage, all grumpy Chinese. I much prefer sushi Itto. Holiday pricing is always more. Some days are worse than others but every time I went there it was very good for the price, service and all. Heading there now. Good stuff. For the price, and veriety, 5 stars.

The worst sushi place I’ve ever been. The service was not good. If you’ve been to some good places you’ll know what I mean as soon as you see the food. Meat options are terrible. I’ve been to some simple old places with pen and paper but the overal experience was much better. The tablet needs passcode every time you want to submit order. We feel bloated after eating. The worst customer service and the place was very dirty.

Okay so, I’m usually not one to complain about food. But this place is only good to the untrained eye, if you don’t know any better. The drinks taste funny and the food wasn’t the best either. I don’t recommend this place especially if you’re going to pay close to $30 anyway there are much better sushi places in Newmarket and around Aurora that you can go too. One star for friendly service but that’s about it