Swiss Chalet

Pre-order two Quarter Chicken Dinners for pick up. I was told 15 mins, once at the restaurant i waited over an hour. Unbelievable. I could have caught a chicken, cooked it and ate it faster than this location could…

I had a poor experience, and management has contacted me and will work on education with the staff to ensure they can pass along a simple cup of water, and will send me remuneration for the chicken salad with the very dry chicken. It was a busy Saturday evening at this place.

For small town very understandable for the service. While reading the menu it took a while for a drink order to be placed. But we probably gave a little scare to the waitress for a group of 30 that walked in at once. Food was great. We are all from Toronto/Mississauga!

I’ve had some decent experiences in the past, but lately it’s been nothing good to report. The couple times I’ve dined in they have one server on the floor and the place can get quite busy. It took an hour for our food to finally be brought out. The server was doing her best, but management really needs to figure that situation out - one person can’t reasonably manage 20 tables.

I’ve also noticed that they don’t let you order ahead sometimes, pressumably when it gets busy. Not many restaurants face the challenge of too much business, but that seems to be the case here.

Visited last evening, and the experience was so bad. My so called quarter chicken was about the size of a child portion. The baked potato obviously had been sitting for hours; it was hard and cold. But the worst was when we FINALLY received our bill. We were being charged for another customers meals along with our own. When this was brought to the attention of our server, she brushed it off and said she'd be right back with the correct bill. Fine. So when she presented the bill and the debit machine, the machine was showing the double charge total! Thankfully I was paying attention and called the server over yet again. She again brushed it off and said she'd fix it. "be right back". Again! We said nevermind that we'd pay cash. I've had more than one bad experience at this location, but last night's was the clincher. I will not, under any circumstances, visit the Lindsay location again. Ever! I should have sent my meal back, but finding our server would have taken way too long. I'm angry mostly with myself for allowing this fiasco to happen, but, it's a lesson learned, albeit the hard way.

I ordered online for curbside service.
I checked in at 5: 10pm for a 5: 15pm order.
I was sent a text to wait in my car and await instructions.
After waiting 25 mins. I went in, only to find they didn't read the receipt that clearly said "curbside"!
Don't you just love stone cold potatoes?
Dude behind the counter needs to work on his reading and his English!
Just saying.

If originally gave 1 STAR.at $25.00 for the Winter Special, soup and coffee and it was worth 25 cents.the chicken must have been a mercy killing.it was tiny. I was taking it to a patient at the local hospital.if it was not for that.i would have taken it back. I have changed my review from a 1 star to 3 star after a very appreciative call from the owner.who is having a difficult time with suppliers and some staff as supplies change. I believe they are trying very hard to offer a good product in these difficult times. I will keep you informed as to their progress. Ted

Quick and hot but no acknowledgment of our heap of untouched fries until I said they were disappointing when we were offered a to go box for them. No quality check of our meals and not even an opportunity to make eye contact before we had finished our chicken and were ready to leave. We won't be back and even more disappointing prior to this visit we truly believed this was one of the best locations. A waste of $50 (yup you read that right, 2 1/4 chicken white with one cup of soup and 2 pops)

Arrived at takeout last Saturday at 6: 00 p.m. To learn they weren't taking any more orders for at least 90 mins, so I went elsewhere.
Yesterday I thought to be wiser and called my $71.00 order in at 4: 20 for 6: 00 p.m. Pickup.
Didn't receive my order till nearly 6: 30 p.m, and at least 6 other customers there experiencing similar delays in spite of calling ahead with adequate notice.
Food was fine, but this location clearly isn't staffed well enough to support their demand, and are visibly disorganized, not interested in giving them any more business.
Will pick up near my work in Pickering and reheat at home after my 90 minute drive home, if I ever bother with Swiss Chalet again.

I am sharing this because the service at all levels of Swiss Chalet on 2023-01-26 was very disappointing to say the least. Ordered online and was given a time when food would be ready, but actually took another 20 minutes to complete. Why give a time if the store cannot meet it? Even worse was the in-store service. The takeout counter was very busy, but the cashier working there was mostly on her own with only occasional support. Staff were bringing orders out and putting them in "warmers", but no one was communicating that to the cashier who was busy with clients. For some reason the cashier did not check the warmers until customers suggested she should. Finally another employee came to help out but she just handed me my food and did not apologize for the wait. Not good customer service! As a further suggestion, you should take down the "Next time call ahead" sign; I did that and it did not work well at all as described above (it's a bit insulting too). Hope you get back to the service I have experienced in the past.

My wife ordered our meals on line and I picked it up, got home and my meal was missing the fries and her meal was missing her coleslaw. Wasn’t going to drive back into town so she called the head office and all they offered was $5 credit, not enough for the inconvenience in our opinion, head office went to transfer-her to the store manager and she got cut off so we ended up with nothing, no food, no credit. Not the first time something was missing, it will be a long time before we order from there again.

The food was subpar, however when I was there My waitress Keri was the nicest server i've ever had. She was polite and personable and unlike the other staff, she looked happy to be there.

Don't bother wasting your time with the app trying to pre place an order. They are just going to make you wait 15 minutes when you arrive so they can make it. Save yourself the frustration of using the app and just order when you get there.

Very slow service on chalet side! Missing sauce in 1 dinner and the order of extra fries that were on the receipt were not in the bag.

Very disappointed to get home and to find out that the large Swiss chalet sauce I ordered and paid for was not included with my order.

Forgot part of our meal, by the time I got home out of town I wasn’t going to drive 20 minutes back for it. Pieces of chicken were very small and grizzly. My boyfriend spit it back on the plate. Very disappointing. Usually really love it here but I guess it really went downhill.

This review is more for a specific employee. The food is good though. We had THE BEST waitress! A lovely gal named Kestin. Although we did have a small problem with overcooked chicken, it had a shell instead of skin lol. BUT Kestin took care of us and made it right. She is very friendly and efficient at her job. Swiss Chalet in Lindsay should never let her go, infact she may even need a raise! ️

Thanks Kestin! We will be back!

Always fresh and our requests for less done fries etc always provided! I'm impressed our location in Lindsay reads our comments for our preferences.

Absolutely worst customer service. I waited more than hour for an order which said 10 minutes wait time. Do not recommend to anybody looking for a fast service at all. Worst restaurant for takeout in Lindsay.

I ordered delivery yesterday and my fries and extra sauce were missing. We all make mistakes, I get it… my problem is when I called in the lady was so rude. She put me on hold for 10 mins to confirm they didn’t pack my fries… she offer replace but this point my meal is cold I wanted to eat it together and the fries I was sharing with a kid…who wouldn’t eat my wrap… so now I have a hungry kid and a rude lady. She sent me out the fries and extra one but I can’t re heat fries I asked for a credit she offer $2…. It took 50 mins to bring me my fries…. Just seem extremely poor customer service. I learn my listen. PS the wraps r also snack size now, what happen? !?

Tried to order online about a month ago. The website wasn't working properly so finally gave up and called the order in only to be told we'd have to wait 1.5+hours. This was unacceptable so we ordered elsewhere. We decided to give Swiss Chalet, Lindsay another try tonight. The website worked well tonight. I place the order just after 5 p.m. For a 6 p.m. Pick up. Arrived a few minutes before 6 to be told that the order was just coming out. Waited 15 minutes more to finally get our order. The order was barely warm. Very disappointed in the service so it will be a long time before ordering again.

Chicken was completely dry and bitter because it was so burnt, fries were dried out and terrible too-won't be going back, really disappointing dinner for everyone.

Good problem resolution.

This location has been pretty consistent with the quality of the food, at least in our experience. Our last visit was take out, ordered online. When we opened up the bags at home an item was missing, we ordered 2 soups and received only one. No problem, I called the corporate line and was told they could only apply a credit to the account and it was only good for 90 days…. That isn’t good enough. I was instructed to call the restaurant directly for a refund to my card. So I did, once I got the manager on the phone, not only was he compassionate toward the situation he was extremely polite and professional. We discussed the issue, and he explained how he was going to work with with the staff on the importance of taking a little extra time to ensure an order is complete before going out. His explanation was thorough, and gave me a sense that he is a very well rounded manager. I received the refund as promised and overall the experience was great. Not every experience will be perfect, but good problem resolution is important.

Order for take out 1/4 chicken with half ribs last thursday hubby only ate his ribs and saved his chicken i ate my chicken with a few ribs didnt get my chalet sauce but long story short we were sick for days to come throwing up and it coming faster out the other end so loss a customer here as I now hear this has happened to others too

Waited an hour and a half for my take out order to be ready. I was issued a credit of $16 for next time I order. Next time I tried to order the credit was not in the system. I spent another hour on the phone with customer service and they said they couldn't help me as they couldn't get a hold of the manager to reissue the credit. I'm on hold now for another half hour with a rude customer service person with no resolution in sight.

Food was okay, floor was very slippery from grease as are most Swiss chalets you will visit, although I found this establishment to be exceptionally slippery

I was going to have my dinner out savesme cooking. I come to the counter the girl asks only one. I reply yes please just me. It seamed that work is the last place where this kid wanted to be. She walks me over to a little table for two. And the restaurant wasn't bizzy at all. I asked her if it would be ok to sit at a bigger table. She walks over to a table for four tosses the menu on the table and haulers out "Whatever! I looked at her and said i don't need your aptitude im not going to eat here. She then with her "I don.t feel like working tonigh aptitude.sbhe looks at me an said goodbye. Wow. Early 20s dark hair ponytail stuck out of the side of her head. I had just started coming back here because of the last time i had bad food. I will never set foot in this place ever again. This new generation shur needs to get some respect for the elders. Its like your realy putting them out for them to have to serve you. And im a good tipper. And my wife was a waitress and a damb good one. God bless her.

The new location is leagues better than the previous one across the street. Will definitely be back here again.visited this place again in July 2019, overall it's still good. Though after ordering the typical 1/4 chicken dinner with white meat. Part of the breast was still a little pink when other parts were white. Not sure if that's how it is or not but not exactly appealing.

But overall it was good.

I've always enjoyed swiss chalet's chicken caesar salad, however now the salad is made up mostly of kale with just a small amount of romain lettuce. Very disappointing.

Worst beet and chicken and feta salad ever! Should have had it removed from the bill. It was awe full.soggy with dry chicken and hardly any chicken! Don’t order it.

Service was friendly. Swiss Chalet is a chain restaurant so typically the menu items are identical from location to location. The food was very good. Roast beef has been added since my last visit. Pricing is approximately 12.00$ and up. Try the Swiss Appetizer for 14.99$ it's awesome and can be a meal in itself.

Went to the Lindsay swiss chalet to get take out and was told they wouldn't sell me the anniversary special. They said it was for dine in only. There was a steady line of people going in and being turned away. Yet the advertisement said eat in or take out. This is the second bad experience I've had at this restaurant. I will not go back again and neither should you.
Tom Jordan

Consistent. Always know what you're getting here. Servers are super polite. Even if it's busy you usually aren't waiting too long.

I ordered a 6-leg Family Pak and was very disappointed. Four of the legs were cooked great - the quality you expect. But the other 2 legs were burnt and dry. I'm not sure what the logic is here. If you're ordering 6 of them, a couple of them don't have to meet your standard? These are 6 legs going to 6 people. It's pretty unfair that you pick a couple of thighs you probably wouldn't serve to a dine-in guest who ordered a quarter-chicken leg dinner, and include them in your 6-leg family paks. They're crunchy and basically like a jerky. I've had good experiences in the past here but it seems like - because I ordered in between lunch and dinner - they pawned off two leftover overcooked thighs.

Brought my whole family for an anniversary dinner and found a thick curly black hair in my coleslaw. Definitely pube-like. The server was amazing about it, super-apologetic and kind. She went to speak to her useless manager Carrie right away, who offered us a slice of pie to shut us up because we were all so visibly grossed out and it was the dinner rush. Carrie should not manage a chicken coop let alone a restaurant where she works with people. Our bill was $156, and she offered us pie. Or $3 off the bill, take it or leave. Like in leave the restaurant. I will never come to this restaurant again, and most likely any Swiss Chalet.

Many Swiss chalet restaurants are hit and miss this one is one of the better ones the staff is friendly the food is cooked correctly and seem to be fresh

Ordered family pack for 4.
The whole chicken is a small chicken!
when you order for a family of 4, you are expecting a regular size chicken and not a small chicken!
The rice was disgusting. It tasted like a frozen rice and the mash potatoes were the same. Tasted like frozen food!
the Cesar salad was very small for the price.really not satisfied.

And the women over there didn't even where was my order when I gave her my name!

I will probably not go again to Swiss chalet.
Waste of money.