Swiss Chalet

Food was not delivered after three hours. Called location multiple times and was assured the food would be delivered "shortly" but nothing arrive. Cancelled the order and was assured by the manager that a refund would be sent. Ten days have passed and now the location says I must contact the head office for a refund. First and last time ever ordering from Swiss Chalet.

The server was overworked, so we didn't see much of her. Too bad as a few things got messed up.

Terrible service, food quality was horrible including a fully frozen piece of pie. The server got my specific order wrong, informed her of a food allergy and all they did was wipe it off the plate, it was still on my bread and my potato. I asked to see the manager/owner. TWICE. Refused to come to my table and address it. On my way out I asked again to see the manager but the bar server was too affraid to tell the manager she had an upset customer. She said she couldn't tell the manager what I said because she wasn't as big as me? What the hell does that mean? Waste of money and time at this location. Will never return again. Also saw the busboy wiping a table down with a rag, dropped it on the floor and began using the same rag on the table. Beyond disgusting. If I could give a negative star on here I would. Never again will I go to Swiss Chalet on Golf Links.

Where is my food or the refund?
I ordered supper for my family on Monday and 6 items from my order were missing. I have called the call centre, help line and the restaurant every single day since trying to get ahold of someone for a refund and no one has called me back. Spending 1.5hrs on various holds waiting for the right agent to help me Monday night was frustrating enough. I've left 4 messages requesting for a manager to call me over this week and not a single call back. They don't answer their phone! I'm so frustrated. I'll have to drive across town and walk into their restaurant to be helped I guess.

Great waitress. Love the Roast Beef. Love the fries. Too bad it is not on the menu permanently. Ancaster Swiss Chalet could use a sprucing up. It is looking a bit worse for wear.

I can’t rate the food because I didn’t get any. I called on a rainy night to get some chicken noodle soup and a chicken sandwich. I placed my order for pick up. I arrived at the location and the gentleman that was working said there was no order there for me. There was a huge language barrier with this gentleman.
He kept checking and telling me no order came in for me. They didn’t receive it. I called Swiss Chalet and spoke to someone. She wasn’t very nice or helpful. She said my order showed in her system as there and ready for pick up.
This is where the unhelpful part comes in. She was asking me all kinds of ridiculous questions instead of calling the store to find out what was happening and have it delivered to me. It was painful. I had to ask her to please just call the store. She then put my on hold for well over ten minutes. I think she went on break. I finally gave up.
No soup for me. I was exhausted, hungry, it was raining there were many car accidents that evening. There was no way I was going back out.
Disappointed is an understatement as I hadn’t done groceries. Hence the take out.
Update, Swiss Chalet tried calling me back and I missed their call. I called today. The notes in the computer said the store was closing that’s why my order wasn’t there. Absolutely unacceptable customer service.
NEVER AGAIN!

This store has had quality issues for the last 20 years, and today reminded me why.

I ordered a chicken and rib family deal (2 soups, 1 green bean, 1 fry) with an extra soup today for takeout.

The ribs were cold, the soups tasted like water, the chicken was dry, and they didn't pack any of the buns nor the fries nor the green beans.

I tried calling the store over a period of 15 minutes and no one picked up. Unacceptable but predictable at this point.

Dined i’m at swiss chalet after a long day of work last weekend around 2pm on sunday, the restaurant was packed full and i was seated in the bar. My server was Skylar and from the moment she came to my table she was a bubbly and friendly server, she brought my food and drinks promptly and considering i’ve had terrible service at this establishment before Skylar was a breath of fresh air, i’ve never had faster or better service. She told me about the new rib special as well as the bud light special and i decided to go with the quarter chicken with ribs and fries and a bud light and it couldn’t of been better.
She mentioned she had been working at the restaurant for 7 years and boy her experience sure makes the difference, the boss better give this young girl a raise and some recognition because her other coworkers were standing talking at the bar area while she was serving a full bar of customers while still checking up on me and clearing my plate as soon as i finished as well as offered me a refill on beer.
Top tier work and I will be asking for her again and again while dining at swiss chalet ancaster.

I visit this location at least 3 or 4 times a month and lunch is my time with one or two co workers. Wr always get Sheri as our server who is always kind and on her game and always back to work on time. Love this restaurant

Came for dinner the other day and when I left I wasn’t thinking about the food. All I could think about was how clean the dishes were when I was eating. I was so amazed by how clean the dishes were I had to get the name of the person who put some much time and love into making sure the dishes are spotless and that person is the one and only Harrison. I will for sure be returning if I know that Harrison is there to make sure that my dishes are clean!

In-store experience has always been satisfactory but take out is not. First and foremost the phone number listed anywhere will never be answered by the store the system is designed so you can talk to the store directly and they purposely put their phone on a loop and never answer it. I want to talk to the store directly because the call center has screwed up my order in the past and they just did it again got the order wrong forgot swish la sauce if you can believe that and they wouldn't even answer the phone for their own call center to call to complain for me $110 wasted evening ruined which by the way was requested by a family member that will soon no longer be with us thanks Swiss chalet.please note one star because it wouldn't let me post with none

Came in for dinner last week and was served by a young girl named Skylar. She was very friendly and attentive and provided much better service than I typically receive at any other restaurant. Well done.

I stopped in for lunch and my waitress was Sherri. Honestly, this waitress was the best waitress I have ever had at any restaurant. Sherri made my Swiss Chalet experience amazing. Very knowledgeable and very kind. It felt like I was having lunch in her own kitchen! Thank you Sherri…. Until next time!

We were at Swiss Chalet in Ancaster Today and had a wonderful experience! We had an exciting waitress named Sheri J She was so friendly and very kind to all of us! We will definitely be back and ask for her**

Sat down and table was SO sticky my purse stuck to it. Asked for a beer and water. Didn't get water and beer was so full it poured all over the table. We got our meal and they had forgotten the appetizer. It arrived halfway through the meal. Waitress avoided us because she knew she messed up! Never asked if everything was ok. GHOSTED. Service terrible food was good.

I had the extreme pleasure to be served by Hannah.
From her personality, engagement, suggestions and GREAT customer service. The food was delicious. I haven't been for over 8 year's as I was living abroad.
Hannah and I had a lovely conversation after my meal.
Well done Swiss Chalet. These are the types of students that make you great.

Told us after we sat down that it will take an hour to serve chicken (told us it was fine if we ordered anything else). The place was not busy and we came on a Friday at 7: 30pm. They did not offer any reason or compensation.

The restaurant itself is unremarkable BUT… I’m past 80, live near Point Pelee and must travel to Toronto 6-8 times for medical reasons. I was fortunate enough to have served by Sheri on my 1st visit and was immediately recognized on each of my subsequent 4 visits. This individual is the sole reason for my patronage.

We use to order here once a week for family dinners, never had issues until the past couple months, we get delivery usually, we keep giving them chances to get our order right but unfortunately we still either miss something or they give us the wrong thing: (
So sad considering this was a family favourite! Last order I was missing three items! How does that even happen so often, we will be looking for a new Friday night place for our family

Ordered 4 quarter chicken meals. One meal was missing my chicken. Called and was placed on hold for 30 min, ended up calling the 1800 and all they did was give me a 13.00 credit to Swiss Chalet! Not impressed, ruined my meal and now I have to go out if my way again to order for another day.

We had a wonderful lunch celebrating my wife’s birthday at your Swiss Chalet. The service was great! Our waitress Sheri is always happy and smiling. She sang happy birthday which made our experience fantastic!

Our server this afternoon (Sherri) was absolutely amazing! We were a group of seniors from LTC who were blessed to be served with such kindness & consideration. Sherri & her staff went above & beyond for each & every one of us this afternoon. We wished the world had more people like you, your kindness & thoughtfulness is very appreciated. We will be back soon!

Disappointed, checked online for menu and shrimp dishes were offered so we decided to eat at Swiss Chalet today.
Waitress told me that they didn’t have any shrimp any longer. The online menu should have been updated then!
We did have a nice meal, hubby had half chicken and I had quarter chicken and ribs. No complaints just was disappointed that what I went there for and craved wasn’t offered any longer!

We came for chicken (healthy choice, reasonably priced) BUT we come back (every week) because of Sheri, our server. We can always count on her to put a smile on our faces and piping hot, fresh food on our table quickly. We have never, ever, ever had an issue when Sheri is in. Her work ethic and sense of humour is second to none. We came for chicken … and made a friend.

Best Swiss Chalet I have ever gone too. The food came out hot and fresh. The fries were delicious - hot, a nice crisp and perfectly salted. I asked to upgrade the Chalet sauce and she gave me an option I never knew was an option before! The Customer service at the take out section was very good. Would totally go there again!