Swiss Chalet

Saturday night in Swiss Chalet means family night with kids, grandparents and grandchildren. I ordered our usual Quarter Chicken, one with white meat and one with dark meat but both with French Fries. Our waitress was prompt and polite. She served the buns and butters on the side so we ended up having more fries. Opted for water with lemon and since we're watching our sugars, no desserts.

This is a three star review mainly because we ordered take out and two out of the six things we ordered were missing. We did not think to double check our order because they had it completely packed and sealed and the receipt provided by them clearly showed that we ordered the missed items.

Once we got home we called them and they said they would either give us a coupon to the restaurant or we would have to drive back and get it. We asked if they would deliver as we live about five mins from the restaurant and they asked us for $15 as a delivery fee. Our food bill was already $60 so we negotiated and I ended up paying the driver $5.

The food tasted great. The girl who took our order was also extremely nice. Had this been a dine-in experience, I’m sure they would’ve paid more attention.

Very helpful in getting a delivery to my mother sorted out for me. Appreciate the patience and support!

Came for dine in dinner for the first time in ages, after ordering delivery regularly and it exceeded my expectations! The service was the friendliest service I’ve had in I don’t even know how long. The food was even better hit and fresh in store (not saying delivery isn’t delicious or a great option). My partner and I got sangria (honestly amazing sangria) and the two can dine deluxe deal and we were raving about it the entire meal. Our server Sue S was so friendly and our food came out very fast! Would 100% recommend and will be returning to this location. Very nostalgic!

We waited at least 10 minutes to be seated, restaurant only had 2 other tables in it. Waited for over an hour for our food. They forgot 2 of the 4 meals we ordered. All of the tables that came in after us were served first. It was really bizarre. My 8 year old ordered a chicken gravy thing off the kids menu and it was full of tiny bones. It was just an odd experience. She had to send it back and got pizza instead. All in all, the whole experience was frustrating. Spending 2 hours in a Swiss chalet was not fun. We could have had everything delivered quicker. This location has seen better days.

The manager she was so rude a and she shouldn’t be working until she seems seems like she was drinking. She smell like straight up rum

When you order a side for your cheesecake, they literally push the container into the side

Made my family and myself (including our dogs who had a small piece of chicken each) very sick.

Visited this location at around 6pm on a Friday. The restaurant was dead along with the atmosphere. Our server got the order wrong and once she served the food, she disappeared until it was time for the bill. I have a feeling our food was warmed up in the microwave but I can't prove it. The restaurant had less than 10 customers and she still disappeared. This location has no pulse.

I haven't been dining at Swiss Chalet for more than 4 years. This was before my grandfather died.

Anyway, the food was very nice and our waiter, Maria, is a very nice person. She got us anything that we requested such as a salad and rotisserie chicken. At the end, she was nice for me to give me a box to take my dinner home since I had a hockey game going on. Will be back sometime in the future!

I've been to a few other Swiss Chalet locations and have to say they are the quickest at getting you your food. Great job guys!

Excessive cost cutting is so evident. Only one server for the whole dining floor. Poor lady was very nice and trying really hard! If owner thinks customers don’t notice you being cheap, you are wrong! Get your act together or you will be out of business before you know. I am surely never coming back here, despite being a Swiss chalet fan.

The place was so awfully dirty! Lost all my appetite to eat. Came there right when they opened and I was given dirty dishes with my food and coffee. The floor was filled with old food and garbage at 11: 30 am. The waitress’ drink tray was wet and stained so much with spilled drinks

Used to go here frequently. Place is dark and dingy. Seat cushions badly torn. Napkins given looked like someone handled with gravy on hands. Cutlery dirty. Ordered wraps and soup for three people. Wraps were soggy but chicken dry. One of the bowls of soup had no chicken in it and pasta shells in soup had been in there a long time. Even with a coupon it came to nearly $60. Won't be back.

Lynn our server was amazing!
Food was delicious but Lynn made our night!
Thank you

This Swiss chalet was bad I went to other locations and they were fine. The fries were soggy, the chicken was dry and plain, The ribs were cold and the only good thing was the bread.