TD Canada Trust Branch and ATM

We had a 1 pm appointment, had to wait till 1: 15 when our consultant came in with coffees in her hand. Not impressed with the customer service.

Received an email out of the blue from a Gagandeep who claims to work at this location. He was talking about a pre-approved credit card. Is this legit, or a scam?

I never have to wait for a long time, people there always try there best to help, especially Christina. She is very professional, nice, explains things clearly.

I would like to thank Warda Ejaz for helping us in a wonderful, valuable and useful manner, and she was very kind in her treatment of us, and the service was very easy and fast, and she gave us valuable advice and guidance in the process of creating a new account for my wife today 9/3/2023 at five o’clock in the evening Excellent customer service from Warda Ejaz as a Personal Banking Assistant. She is a very friendly and helpful person in helping me with what we are looking for. Thank you for your service

I recently had a awful experience at TD streetsville branch and I was not happy. I was transfer funds from my account in RBC to my TD account via bank draft. I was advised when I got my draft to show my transaction receipt to prevent a hold. So I went to TD was advise that there is a hold aka clearing of 5 days. I advise and show the receipt but said no. Said I could have the other RBC bank manager call her to verified. I as did not want a hold on funds so go back to RBC and was advise the do not verify funds over the phone and the receipt should be good enough. The have not verified over the phone for 6 years! Being feed up went to branch on britanna and had no issues and accepted my funds without hold with receipt.

This wasted an hour of my time and will no longer go to streetville branch because of this. I will give shout out to Britianna TD manager for helping very quickly and efficiently.

After reading the reviews of others I think it’s very imp to share my experience, with hope that TD won’t let it happen any bad or misbehave with other customers. One of the teller “Harleen Malhi” treated me with very hatred attitude and indirectly gave me look and dialogues/impressions like I don’t deserve to be served. Just based on her doubtful assumption about whatever, she made me feel like I’m a criminal and doing a fraud or something. After wasting a lot of time she had to serve me bc I was right but It was worst experience the way she did all that. It is easy for me and ok to just avoid it and move on but I’m very sorry for others who may be just tolerating her hatred behave. Just sharing with hope that TD may educate their staff some manners about equality and humanity. I pray for her that God bless her with gift of acceptance and respect for all people.
Let's say No to any type of discrimination, specifically at this TD branch.

Excellent customer service from Leela Rampaul!
In other branch, I tried to deposit Stock Certificate (DRS), but no success. Leela is very professional and patient: she made phone calls to find out the detail, then prepared/submit the forms. After that, she followed up to make sure that everything went through and got confirmation on her last day in this branch.
Thank you very much for your service!

Very bad customer service. I found them also not knowledgeable enough. Tried them few times and will never come back to this branch

Worst customer service ever! Beware of rude, lazy and unethical staff! I tried twice to set up an appointment with TD Streetsville Branch by calling "mortgage specialist" and leaving both times voice message. After not getting reply by this lady, I called TD front desk to schedule an appointment with anyone for that matter. After receiving the appointment and coming in, the "mortgage specialist" went to the branch manager to ask if she could receive us into the office (me and my Mom). After she got the green light from the manager, she was upset by the fact that she had to take the appointment, she started to treat us very despicable. She started to wright down numbers on her paper not related to what we have told her and what she already has in the TD system (my Mom and I are older clients and every detail of our history.is in the TD system already!) After the conversation prolonged both my Mom and I felt and sensed the frustrated TD employee an no interest from her to work with us, so we stood up and left. Couple minutes later I called up the branch manager to tell her about the incident. To my surprise and NOT! From the very beginning the branch manager started to be offensive, defending the "mortgage specialist" without even being with us in the room, without even knowing what was going on and how her staff member behaved. "Branch manager" if that was the branch manager did not want to apologize for the inconvenience nor was she willing to hear out her staff member what happened and why! If the Branch Manager finished any management school at all, she would know how to talk to people, how to calm the situation and at least hear what I have to say. That showed me how the Streetsville TD branch structure from top down is! The fish really stinks from the head! When I read other reviews here below mine, I am apparently not the only one having this terrible experience! Please beware! Don't let them treat you this way!

We had our worse experience at this branch. I am not aure if all TD is like this but it seems that we are dealing with non professional staff who is giving a bad blow to the bank reputation.
We are doing our best to move all out transactions at this bank.

Worst TD Bank Branch! Should consider moving my business banking elsewhere! They are rude and annoying employees, on top of that only one teller is open during morning rush on a Friday.
There is this employee short hair older women usually at the last wicket, cant stand her trashy attitude and professionalism! She should be fired!

Unprofessional advisors who are also rude, I was shocked! Two different instances at different days. Never walking in this branch again

I have always considered this to be the absolute best branch in the TD network. Maybe it's the environment-the village is a connected place, with a neighbourhood atmosphere, and this branch is an integrated part of the village.
Pleasant, warm and welcoming! That is your Streetsville branch. Sure it's a bank and we conduct our business activities there, but it is also part of the community. You feel the warmth from the moment you enter. Tara is welcoming and Jonathan is engaging. This branch should be the hallmark among your branches; all TD front line staff and your banks' senior leadership should really spend a day there. Help build emotional intelligence in your organization, shadow the folks in this branch, get back some of that 'old-fashioned' neighbouhood feeling.
I know you have your parameters for efficiency, but never underestimate the goodwill for your organization when a customer can simply spend a few extra minutes with your staff, simply 'chatting'. This is how you grow your brand, this is how you differentiate yourself and ultimately increase your profits.
A NOTE: TD branch at 10th line and Thomas, please, take stock! This is what you want to aspire to, and you've got a LONG way to go!
Thank you to all the wonderful folks at the Streetsville branch!

Great service and amazing staff - Jonathan Lake.
A place where trust and relationship is still important.

Best TD branch in the area. Good service and friendly staff who will try hard to meet your requirements.