TD Canada Trust Branch and ATM

Lara Landry
Is an awesome & professional staff.
She helped my friend with challenges that she had with fraud from her card.

Thank you Lara

Worst experience ever! Long story short, the advisor assigned to me has never replied to any of my emails, had to literally walk in to the branch to ask is she was still with TD.

I walked in to the branch trying to make an appointment to discuss a mortgage. I asked for a mortgage specialist that spoke a certain language. Showed up to my appointment only to find #1 I did not get someone that speaks the language. #2 I was assigned to a banking advisor not a mortgage specialist (This could be part of the process of the bank, I don’t know but I respect that, did not complain whatsoever, just thought it’s kinda weird)

During my appt, I was told I should expect a ‘result’ by the end of that week, as I had everything ready for the mortgage application. 2 weeks have passed, nothing. I emailed the advisor to see if there’s anything else that I needed to provide, still nothing. Then I decided to go to the branch and yes she was there. She called me later that day asking for more information which I gave. (Which means she did not work on my app at all) Another 2 weeks have passed, never heard from her ever again. I gave up.

I myself work in financial services, and I used to be an employee at TD. I can not believe how terrible the customer service has become at TD. I’m so so so disappointed.

Poor management. The staff dont help the costumers, all they do is passing customers to online banking and telephone banking. I wasted 4 hours of my time just to report a fraud on my credit card! Very poor costumer service.

We received excellent customer service today! Helpful and knowledgeable staff made the visit an enjoyable one! The branch manager is top notch. Best TD Bank experience to date!

They were late for opening after 9!
I was in rush and they were late for opening a branch i was on my bread had limited time
Asking a manegment or manager for branch sort it out please!
Because people got plans to do and on timing it’s very important!
Already 9: 07 branch not open yet! ️

Honestly, avoid this branch. Perhaps the least knowledgeable staff in the TD network. Took my D over an 1.5 to get a new bank card. Even though it is her home branch. My Wife went to make a wire transfer to the US. They had no idea how to do it. We also went to discuss a new mortgage and overdraft. The lady in the office said she could not help unless we filled out a ton of forms. She was to busy wanting to get back to her lunch. Our mortgage is with the TD. No one there can help you. Find another branch.

There only one teller waited in line for 20min and no help you can check your camera and see