TD Canada Trust Branch and ATM

I come here with my mom all the time we always have had good customer service I went here to make myself a bank account with my mom the guy that helped me was super sweet and respectful his name was Adrian, Adrian helped me a lot with making a bank account he was super kindhearted recommend this bank everyone here is super nice!

I had an exceptional experience working with Sehrish Yaqoob, a personal banking associate at this branch! She helped my sister and me with something that was very near and dear to us, and she did it seamlessly! Her communication was impeccable, and her professionalism truly stood out. From the moment we walked into the branch, Sehrish greeted us with a warm and welcoming smile. She took the time to sit down with us, and patiently listen to our needs. What truly impressed me was her attention to detail. She asked all the right questions, ensuring she had a comprehensive understanding of our situation before offering any solutions. Thank you, Sehrish! This branch is lucky to have you!

I’ve had an amazing experience with the staff over here! Specially with the Manager and with Shaza! They are very welcoming and I love how they prioritize to help their customers out in whatever way they can!

I have been personally dealing with the Manager and with Shaza for my banking needs. I must say, as a business owner who’s always in a hurry and wants the work done right there and then, they make sure to help me out with each and everything!

TD needs employees like these! I’ve had very bad experiences with the other branches, but everyone at this branch is beyond amazing!

Thank you guys!

Have not been to the bank since Pandemic started in 2020.went in because I had to, yesterday, to deposit a cheque.there were 3 people ahead of me, everyone keeping social distancing, with one person on the till, out of the blue this girl comes up to me and says I have to step out since they are at capacity, 3 people!
I stepped out and 5 seconds later, she jumps on the till, takes next customer, so now only 2 people ahead of me and says, you can come in now. I understand and respect the concept of safety and social distancing in these uncertain times, but to HUMILIATE your clients like that is unacceptable. She saw I was very upset with her actions, but offered no apology. Have not been to the bank for 2 years now, probably will never go again and certainly not to this branch.

I called the branch after finally someone picked up the phone only to realize the rep.on the other end picked up and then put the phone back down. My question was a brief but then had to call their toll free number and to get thru took exactly 20 mins. All in all a total time of 25 mins.spent on a simple yes or no answer. I find it appalling as to how low their customer service desk can get - I mean just answer your phones! Please!

We really appreciate the service of TD branch upper middle n Third line oakville. While the other branches suggested us to book an appointment for opening new account, this branch staff Named Mannan helped us and open the new account online. We were able to finish our stuff on the time.
I m glad that i m client of this TD branch.
Stay blessed Mannan

I used to go to this branch, however things changed when they has a new manager name "Farah". She is very rude and not able to solve problems. I also see her treated her staff poorly. I feel bad for TD has such an incompetent manager.

My recent experience with the financial staff in this branch was very bad. Not only we have to book an appt, which is OK based on safety protocols, but not been able to complete my request is unacceptable. I am still waiting for the financial advisor to call me back even though I left 2 urgent messages, spoke next day directly with him and he said was going to call me back before the end of the day.it’s been a week now and no call. I will have to go to another branch to see if they can finally help out.

This TD branch is the worst. The young staff at this branch are unqualified. I didn’t know getting a new bank card was so hard. After two people took 40 minutes to figure out the policy, it took a third person help them not get anywhere I had to leave after 50 mins because of their poor customer care. I’m not one to write reviews but this place is a complete joke. Burn it down.

Worst managers on the front line, not willing to help an old man with his simple banking. They make banking so difficult.

Having extremely bad service from this bank. The manager was rude, I need two bank draft for my business account, the manager was asking too much personal information (super uncomfortable, treated me like I am a fraud) which I have never been asked from other TD branch. I ended up going to another TD branch to get my two bank drafts.

I don't even want to give one star to this TD Branch. Horrible experience! Horrible staff!

Went in and did a simple cash exchange. Asked the short haired blonde teller for her number and she had the audacity to say no to a guy like me. Staff are rude and disrespectful, overall would not recommend

Bank says it opens at 8am, currently 8: 25am and still waiting outside in -12 weather. Good thing I changed my work schedule and woke up earlier to get here for 7: 55am.

Update #1: A staff member drove in at 8: 28am and parked next to two other team members as they shared some smiles and laughs and briskly walked into the bank. Since I've been here, approximately 15 customers have come in and left frustrated that the bank is not open. Good to know this branch is run by kids who don't seem to have any regard for people's time. Do emergencies happen? Sure. How you handle them and the optics is what truly matters.

Update #2: 8: 30am - Two team members are running around inside and getting set up. Have they acknowledged the 3 people waiting inbetween the double doors? Of course not.

Update #3: 8: 35am - A third employee entered the lobby and apologized and let the waiting customers know that there is an 'emergency' inside. Is the emergency that no one showed up to open the bank on time?

Update #4: 8: 37am - Another TD employee walks in the lobby as a frustrated customer leaves. The two employees are now discussing vapes and the discounts you can get from juul if you sign up quickly.

Update #5: An employee opens the door at 8: 43am, overwhelming joy takes over the 3 awaiting customers' faces. "Staff only - sorry we'll be open in a couple minutes". All life drains from the customers faces.

Update #6: 8: 44am - bank doors open - the crowd goes wild.

Conclusion: This branch is an utter joke. I would run for the hills if my safety deposit box wasnt here.

Saving grace? Matthew at the counter is young but cares and was wonderful and apologetic. Unfortunate that hourly staff have to bear the brunt of the management's incompetence.

Best customer service in the world don’t know what these people are talking about. Best staff member in this TD bank is Manaan amazing guy he helped me so much thank you Manaan.

Avoid. Went in on two separate occasions to make changes to my TFSA enrollment and was told no one could help me and come back another time.

I visited this branch twice this week in order to change my mailing address. At the first vist, I wanted to know how to change my address. Manaan helped me understand. He was very kind and patient even though I don't speak English well. Also, I met him again at the second visit. He remembered me and processed changing my mailing address at professional way. At this point I want to speak that his work seems to be " client first" and "consideration".
Thanks you, Manaan!

The staff makes too much conversation rather than actually doing what I come in for. I can't say that my experience at this location is great.

Decent service. It’s a bank, they only thing they have to focus on is service. There’s a sheer lack of knowledge within this branch

I was very surprised when I read all the bad reviews. I've visited this branch multiple times and never had a bad experience. I would highly recommend banking here. My husband and I walked in 30 mins before they closed yesterday and the teller and his manager were very courteous and accommodating. I was very impressed with the service! Great hours every day, and they are in a convenient location close to a major intersection and adjacent to a big plaza.

The staffs were so polite and helping, but an asian manager was so rude to talk, he could be nice to inform customers, if not he would be better to stay at home and be relax to start another day normally

Very bad dealing especially the manger of the customer service
I was really in a rush to do a change on the bank card and she was telling like three different story non of them were logical at the end I went to another branch and they did it perfectly!
It was really waste and waste and wast of time and energy being at that manager office!
And she know that it’s Sunday and We were in need to fix

I would never recommend that branch at all

I avoid going into this branch there days. The staffs are very aggressive in pushing products and services that I don’t need or want.