TD Canada Trust Branch and ATM

To the people who complain. Do you ever think that maybe they are under staffed like the rest of the retail sector? Cut them some slack!

I wish I could give zero stars to this location. I came to withdraw money with my dad. I was helping him by translating. It took us an hour to withdraw our money. 1 HOUR. It’s unbelievable. We dealt with Kathy Bell and she implied that she could decline the transaction if my answers aren’t satisfactory to her. My reason to withdraw money doesn’t have to satisfy them. They do not understand it’s our money not theirs and act as if it’s their money. I asked them to show me the policy where it says they have to interrogate us with bs questions and they handed me a general policy on privacy. My dad is the account holder and he is there with me in person with his IDs ready to prove his identification. He is confirming the transaction. But she still asks what we need the money for with a thousand follow up questions. I don’t understand what makes them think they have the power to refuse giving him his money. If he wants to withdraw his money, he withdraws his money. End of conversation.

Go to their reviews on google and list from the newest. 6 out of 10 most recent reviews are 1 star and 1 is 3 stars. Only 3 out of 10 is 5 stars. Sums up this place perfectly.

Every time I have gone in every teller is amazingly kind and helpful, even to answer silly questions I may have. They do often get quite busy, but handle it accordingly and never make you feel rushed. The employees make this the best TD branch in my opinion.

Still the worst branch imaginable, go to another branch and let this location die a much deserved death! They don't earn our money with good services, they take our money because we are obligated to pay!

I've made multiple complaints about huge wait times and the line ups longer than the barriers. Every visit, regardless of the time of day will result in a 20+ minute wait, and the line usually hasn't moved at the point I need to return to work. Only ever 2 tellers on, one is always training. But they never have more than 2 tellers. Who are you training?

Why do they never become teller #3, and help reduce the wait times?

Why is there always a manager being lazy and watching the line, but never working to reduce the line?

Why do other branches not suffer from this branches ineptitude?

After being a TD customer for 25 years, 3 separate visits to this branch has left me no choice but to take my business to another institution. The staff are rude, including management, have refused simple banking transactions that have been done numerous times in the past. They wanted to hold a bank draft for 10 days even though they could simply verify the funds by contacting the issuing branch. Laziness, indifference and rudeness seem to be the mission statement of TD Canada Trust Klondike branch.

Awful place! I would give 0 stars if it were allowed.