TD Canada Trust Branch and ATM

The first time being at this branch and the first branch that refused accepting my changes to be deposited into my account unless they were in rolls- (it was only $50) -they sent me to dollar store to get the rolls! They even did not have the rolls at the branch- Just lazy people! They helped me in the other branches -

The sheer incompetence and arrogance of this branch is shocking. I have the misfortune of having to use this branch frequently after our better, near-by branch closed. It's obvious that the rot at this branch runs right up to the managers - Kristina in particular is awful, condescending, and extremely rude. Humans make mistakes, and generally, if they're owned up to and corrected, we can accept that. Here, they make mistake after mistake after mistake and then blame everyone else, never take responsibility, never try to correct the issue. AVOID THIS BRANCH AT ALL COSTS if you can. I've never once felt the need to review a bank bc generally service at other TDs are fine, but the incompetence and terrible customer service I have had to deal with repeatedly over the last year. Will be looking to carry my business account elsewhere.

The customer service that I’ve received today was horrible. Customer service should be about going the extra mile to help customers and resolve issues not making things more complicated. Very rude branch manager and staff looked scared of her. Won’t be going there again and I’ll make sure I tell all my contacts how horrible TD service is

I had excellent experience with Mike the branch manager very efficient and timely approval of my mortgage I would highly recommend this branch.