TD Canada Trust Branch and ATM

Although, the tellers are pleasant, the branch lacks in management knowledge & training of employees. Mahrosh (manager) & Peter (advisor) lack the proper direct investing account opening knowledge & make multiple errors with Know York Client Forms & Power of Attorney forms. Our family was told that we could not have 2 Power of Attorney's while TD Direct Investing said we could. This has caused delay in account opening. Neither recommended opening a higher interest savings account to park the 200K in funds. I had to do that myself. It took 3 visits to complete all the forms. Today, we are ready to move all our accounts out of TD because the branch manager & TD Direct Investing are giving 2 different stories. Branch says they are working on it, while TD Direct Investing head office says there are still issues. I do not recommend this branch for investing at all.

This branch has no idea how to send a wire transfer?
If your banking needs are beyond the standard run of the mill forget it

Another time in same bank cashier send my many in totally wrong account I risk Huge to have trouble late payment- TD bank this branch manager didn’t resolve problem more then 45 days even in excuse seeing: ”in investigation”. I don’t think it’s the best way treat customers.

Tellers are not capable of opening accounts if you walk in with all your information. Apparently you need an appointment?

The drive thru ATM at this location took my money deposit and after several minutes said it could not accept the deposit, but then failed to return my money. When I called the next day and left a message, NO ONE called me back. I called twice and NO ONE called me back. The message said that I would receive a call within two hours. NO ONE CALLED ME BACK!

The best branch with great staff and environment, They are always friendly and helpful
I highly recommend this place for banking needs

Amazing customer service and friendly staff. Keep it up guys.