TD Canada Trust Branch and ATM
7 reviews 9019 Bayview Ave Unit 24, Richmond Hill, ON +1 905-771-0925 www.td.com/ca/en/personal-banking/branch-locator suggest an edit
27 September 2023 10:06
Worst banking experience of my life. I was told to go to TD to verify my identification so that I could regain access to my online account (credit card) because I had been blocked out; my credit card had expired. So I went to this branch and despite providing 2 valid pieces of Government ID, they refused to confirm my identity so my account remained blocked. There was no attempt to problem-solve or help their client figure things out. They just basically refused to service me. After calling and fixing the issue with a representative on the phone, I was told - a few days later- that I actually needed to return to a branch to Re- Verify my identity (ID) because of the notes left on the system by the idiotic managers/supervisors at this branch. So, explain to me how TD can verify my ID on the phone and when I go into a branch and present 2 valid pieces of ID I get refused service.and then, in order to actually have the validation process completed, I am told to go back to a branch to Re-verify my ID using 2 valid pieces of ID? Great service TD, Keep hiring apathetic clowns like the managers/supervisors at this branch to do your thinking and problem solving and you're going to upset a whole lot of people. Because of this experience, I am so turned off by TD Bank that I not only plan to close my accounts with them, but I will be warning all the people I know about this terrible experience. The incident I speak of took place at this branch on Thursday, September 28 2023 at around 1pm. The supervisors and/or managers working on that day are the responsible -incompetent- parties I speak of.
25 September 2023 17:40
On September 28,2023 after waiting long time on line supervisor let her desk and went out of brunch so I waited again for coming her and signing my draft
19 July 2023 5:33
On June 29th, I was approved online for the TD Aeroplan Visa Infinite Credit Card and I received an email that my credit card will be available for pick-up at my branch in 7-10 business days.
On July 13th, I decided to give a call to call center to inquire about the status of my credit card and where it is at. Note that this is my first TD product and I do not have any other accounts with TD. The call center was unable to help me and provide me status and told me to go to the branch. They told me to go to the branch and get a passcode and call the call center back in order to authenticate me.
I went to the branch and they said they are not able to provide me a passcode for the call center as I do not have a chequing account. The CR could not locate my profile and neither could the financial advisor until the supervisor attempted and said I had a duplicate profile. So I waited and provided my ID and they told me that potentially my card is lost and told me to call back to the call center. I don't understand why you would tell a customer who just went to the call center to call them back? Why can't the branch resolve it for me given that I've already gone through many hoops and loops to get a simple credit card. I asked her if my card had been lost, then you should order a new one for me and expedite it to my house given my poor customer experience. It was ONLY THEN she did instead of providing me this solution in the first place which I shouldn't need to. She advised me that the 2nd card will come to the branch in a few days as it's being expedited.
Today, July 18th, I go to the branch and collect my card as I'm in the area (nobody called me, even though the supervisor said she will call me once my card arrives). I received the card and said THANK YOU to the supervisor and she didn't even acknowledge me. Regardless, I tried to activate it and the call center said I have no ID on file to verify my identity. I literally gave the supervisor on July 13th both my IDs, hence why did they add it to the file? The call center told me to go back to the branch AGAIN and I updated my profile. I called the call center and they said this is the original card that was sent and has already been cancelled. I had to spend another 30 minutes with the call center to get this resolved and ship the card to my house which I'm still waiting for.
I have never experienced such terrible service and given I'm a brand new customer, I did not expect to be treated this way. I work for one of the B5B and I assure you that understanding industry standards, this should not be how we're treating customers from giving incorrect information, sending a customer back and forth between call center and branch, and not acknowledging or apologetic to a customer in a branch.
On July 13th, I decided to give a call to call center to inquire about the status of my credit card and where it is at. Note that this is my first TD product and I do not have any other accounts with TD. The call center was unable to help me and provide me status and told me to go to the branch. They told me to go to the branch and get a passcode and call the call center back in order to authenticate me.
I went to the branch and they said they are not able to provide me a passcode for the call center as I do not have a chequing account. The CR could not locate my profile and neither could the financial advisor until the supervisor attempted and said I had a duplicate profile. So I waited and provided my ID and they told me that potentially my card is lost and told me to call back to the call center. I don't understand why you would tell a customer who just went to the call center to call them back? Why can't the branch resolve it for me given that I've already gone through many hoops and loops to get a simple credit card. I asked her if my card had been lost, then you should order a new one for me and expedite it to my house given my poor customer experience. It was ONLY THEN she did instead of providing me this solution in the first place which I shouldn't need to. She advised me that the 2nd card will come to the branch in a few days as it's being expedited.
Today, July 18th, I go to the branch and collect my card as I'm in the area (nobody called me, even though the supervisor said she will call me once my card arrives). I received the card and said THANK YOU to the supervisor and she didn't even acknowledge me. Regardless, I tried to activate it and the call center said I have no ID on file to verify my identity. I literally gave the supervisor on July 13th both my IDs, hence why did they add it to the file? The call center told me to go back to the branch AGAIN and I updated my profile. I called the call center and they said this is the original card that was sent and has already been cancelled. I had to spend another 30 minutes with the call center to get this resolved and ship the card to my house which I'm still waiting for.
I have never experienced such terrible service and given I'm a brand new customer, I did not expect to be treated this way. I work for one of the B5B and I assure you that understanding industry standards, this should not be how we're treating customers from giving incorrect information, sending a customer back and forth between call center and branch, and not acknowledging or apologetic to a customer in a branch.
16 July 2023 17:56
Niloofar is a very nice and helpful person, wanted to thank her and it was a very good experience and fast as well.thanks again
29 April 2023 14:35
The worse customer service ever/
Not good /all the staff are rude and not professional
Every time I go there waiting line is over 20min and up’
Not the good Branch at all’ and the don’t care about the customer timeline’
Not recommend
Not good /all the staff are rude and not professional
Every time I go there waiting line is over 20min and up’
Not the good Branch at all’ and the don’t care about the customer timeline’
Not recommend
17 March 2023 18:19
Bad experience today, our family went to withdraw a larger amount of cash so we went to the counter to do the transaction but the teller asked us to do it at the ATM machine… and when the withdrawal was done the Bank locked my wife’s card and the counter was no help to resolve for us in the bank, instead tells us to call customer service which is forever hold. Not sure why would the counter ask us to use the machine when we were already at the counter in front of them. Hopefully better customer service in the future
12 February 2023 0:21
This brand closes at 16: 00 on Saturday, I reached there at 3: 30 and like to set up a new account, the lady told me I can not set up a new account if I did not make an appointment with her, she can arrange it next Thursday or Friday, what a good service for the client like to set up an account there. So I droved to another brand on Hwy 7 and Leslie and spent 20 minutes there and get it done.