TD Canada Trust Branch and ATM

I went to this agency to do a simple question and the manager there was very unsolicited. A simple question she didn’t want to answer.

One of branch manager def need more training in providing great service to their customers. Rude service by her #55621 officer

As a TD Customer for 40 yrs, I've got to say we are very disgruntled with the TD Mortgage process on an investment property. From our first face to face meeting with the TD Advisor, we felt unappreciated. The amount of documentation TD asked for was ridiculous. After 2 wks we were still being asked follow up questions and awaiting approval. Frustrated, I reached out to RBC and within 6 days RBC approved us, without the paper war, @20pts less than TD said "was their preferred customer rate". We asked the TD Advisor to have the Manager reach out to discuss our experience.still waiting. In the meantime, we looking to move all our investments to RBC, just not worthy of our business.

I have been a customer at this branch for decades, have always had good service just like today with Roj.

Customer (Dis) service
My parents are longtime TD customers. Went to this branch to enact POA to assist them with day to day banking and for an upcoming project requiring movement of large sums electronically. Per CSR Unaib "will take couple days". It was left to me to follow up via email & phone to inquire on status. To date, no action, no follow up. Complete waste of time.

I have banked here for a number of years now and I am always happy with their services. As a small business owner I feel appreciated and valued. They have been very helpful with a few issues that have occurred with other TD branches (not this one).
I am very happy to be a customer with TD and this branch is one of the main reasons why.

I've been trading for over 10 years, but this is the worst point.
The staff did not understand the job and was very unfriendly.
It's my main bank, but I want to change it.
I was a female employee and she was terrible.
I hope you provide thorough training to your staff.

I like the service in this bank. I especially want to note Meherun she is an excellent specialist! She is always attentive to clients, quickly serves, and also helps clients a lot. I want to say a big thank you to her! She is a great professional!

It only took a 2 minutes interaction to notice how bad this branch is

When I visited TD Bank to open a credit card account, I was met with a representative who clearly wasn't interested in helping me. Their lack of enthusiasm was palpable, and they didn't seem to want to be there. Throughout the interaction, I felt like I was bothering them with my questions, and they were visibly annoyed when I asked for clarification on certain terms and conditions.

Overall, my experience with TD Bank left me feeling frustrated and disappointed. The representative's lack of basic customer service skills and professionalism was unacceptable, and I would not recommend this bank to anyone looking for a positive banking experience.

Absolutely outstanding service from Mr. Unaib Jamil and Mr. Marcelo Denuzzo.

Look forward in continuing banking with you.

Also the rest of the personnel at this location have been great each time I’ve came in. Fast service and great advise.

Went here to get approved for a mortgage and the woman i met with was unbelievably rude. Questioned things about my career as if it was not on paper right in front of her face. Wouldn't recommend a first time home buyer to go here. Was basically told i was un able to get approved, went through a broker and was approved with no issues with a better rate.

Good customer service and friendly staff. I dealt with Sarah today. She is very helpful and knowledgeable. The service was quick, efficient and pleasant. Thank you for your hard work!