TD Canada Trust Branch and ATM

Worstest management branch I have visited In Canada the staff totally look like giving you free service, the branch suppose closed long time ago.

Experienced incredibly disappointing service at the bank. The bank managers lacked discretion, openly discussing personal account details near the queue, creating an uncomfortable environment. My attempt to address concerns about high conversion fees and charges fell on deaf ears as the so-called manager showed no interest in investigating the issue, dismissing it with a nonchalant "it is what it is" attitude.

Dissatisfied with the service, I've switched my direct debit info with other bank that values customer concerns and will be closing all of my TD accounts with them in February.

(While my review here won't directly benefit me, I share it in the hope that it helps someone reconsider choosing this bank. Opt for a bank with superior service and customer care to ensure a smoother banking experience.)

This is the worst bank in the entire TD Bank system. I have banked all over Canada and this is by far the worst bank I have ever dealth with. They have incompetant people, long lines and no service. If I could give it no stars I would. They just follow the book and have no imagination. There is literally no point in going in - as even if you are regular customer they treat you like a stranger. I went in today. Just before Christmas, December 19th, 2023. I had a cheque that was cleary written to me but because of a small error, they would not cash it even though they know me. I have my mortgage, all my accounts investments with TD and I am a regular customer. You think she would have a little understanding and discretion being a few days before the holidays. They could have held the cheque or at least gave some options but they gave me a flat out no and treated me with no respect. I went to another TD bank and it was fine. I will be pulling all my accounts and when my mortgage comes up for renewal next year I will run to another institution as clearly the "bank of convenience" has become very inconvenient. Bring on Google Banks, Apple Banking, Bitcoin, anything to give these big banks competition. Canadian banks serve themselves and the government and are making it harder and harder for Canadians to bank. Hight interest rates, no personal service, no flexibility and incompetant managers. But of course their real agenda is clear. Take no risks and serve themselves.

I would give this branch 0. I came in to get a new card since the customer service manager was rude obnoxious did not give me alternatives. I had my wallet stolen from my vehicle. I had a copy of photo ID on my phone. I have the mobile app. There multiple ways to verify a customer with ID.

Compliance other ways if customer does not have ID

Phone verification-
Signature verification
Mobile App verification
Information on account such as account number - balance recent transactions
There is many ways a branch representative verify you. She refused. I had no ID I went to another br and they verify me in less then 5 minutes and give me a debit card.

I worked at the bank so did my fiancé as a teller PBA and FSR. So the assistance manager call me after my TD survey and instead of accepting accountability and responsibility he argumentative. A lot other branch’s following compliance aswell and help their customers at the same time.

There a reason why an Individual comes in to do banking in person and speak to a person and not a machine. If you don’t understand a customer situation then what’s a difference between a person and machine.

The branch is incompetent and no common sense. I hope the District Manager sees my review and I know that my survey impacts the branch rating and service. Diguesting service unprofessional individuals and not even trained people never do business in this branch.