TD Canada Trust Branch and ATM

The Bank manager Brian Chakombera was very friendly in helping my mother obtain a Guaranteed Signature for a financial document. There was no charge. Special mention to Evan a bank associate who guided me on the telephone to set up the meeting within a half hour to get the process started. Thanks for providing great service!

TD bank calls you then it's literally impossible to get them back on the phone. Been on hold for over an hour.

The tellers are very incompetent here. Forced me to put in my card to make change. No other bank has this problem. I hope their head office reviews the team here.

Wish I could give a zero, don’t go here for your mortgage, they have no clue what they are doing. TD is screwing us over and making life difficult, they don’t care about their customers anymore. Been with them for 25 years and the second my mortgage is done I will be taking my business elsewhere.

I was advised by email of a new financial planner taking over from my current one. No old fashioned courtesy email from the former one telling me of this. This was not based on a 1-800 number service. I later received a phone call which went to my voice mail that the former one would tell me what is going on. I can only think the worst. If this is the new modern business world I want no part of it. When my doctor retired I received a letter of this asking us if patients wanted to be transferred to the new doctor. The same happened with my dentist and patients were advised before hand. Maybe it is time to move to another bank that respects its clients. I wish their management would ensure that new TRAINEES know the answer to questions BEFORE having them serve customers. Use Millennials as your test customers not older people. I was told the wrong answer for several questions before someone had to correct the trainee. The Merivale mall as a whole is going downhill. Older people need knowledgeable people and we do not have to cater to the younger generation. Before telling an older customer the wrong answer check with your boss. This branch used to be good when they had a receptionist but they cut that position. I was told by a young man that I need to have my address on my cheques - the correct answer is NO I do not. It is safer for women to NOT have their address on their cheques. I find the Emerald Plaza has better customer service so I plan to go there in the better weather. As I age I want to deal with businesses that respect older people, seniors, women of all ages, etc. The Merivale mall is not pedestrian friendly and there should be a sidewalk perpendicular to Merivale road to separate vehicles and pedestrians. This mall is not age friendly or visual impairment friendly.

We went to apply for credit card and our advisor Alex petchat helped us doing our application easily and answered our all questions patiently. Moreover he gave us his business card to call if we do have any queries. Alex is a very knowledgeable person and I highly recomend his service. Thank you very much Alex we apreciate your service.

Staffs are very helpful. They help to setup password and security phone number. I feel comfortable to dealing with staff.

I've been going to this branch for a while as it's close to my work. When I purchased my first home I decided to use this branch to get my mortgage. Wrong decision. It was a rigmarole the entire time and this branch made it more complicated than need be. It should be mentioned that the two people I worked with on my mortgage no longer work at this branch.

Now that they hold my mortgage, any time I have mortgage related banking to do (I. E property taxes), they look at me like I have 3 heads when I bring in paper work to be passed off to the mortgage centre. At this point I've had to do this a few times and the routine is always the same, teller is confused beyond belief, ask for manager, rinse and repeat.

When I needed cheques, they misspelled my address horribly EVEN THOUGH THEY HOLD THE MORGAGE ON THE PROPERTY.

Go to a different branch, this one's a joke.

In my experience, the staff, including management, have been very knowledgable, courteous and helpful.

Needs better customer service training. Had a bad staff working, service also very bad and slow it is one of the worst td bank locations I have visited in ten years and I used to live by Toronto. Managerial staff is unprofessional and will leave you in the dark about questions to your own account. Was asked to present 3 different, forms of ID while signed into the app, and still didn't get my new card. Went to the one down the road I got my card with only 2 pieces of I'd proof. Was late for work never going back. Uploading photos later bye

Bank refuses to fairly negotiate rates on mortgage renewal despite offers from one of their larger competitors

This particular branch has held our mortage for many years, they have decided upon renewal that they do not need to be competitive on rates. This despite providing BMOs offer. Amazing how a bank can become so arrogant with their customers after so many years. Disappointed.