TD Canada Trust Branch and ATM

Undervalue customer's needs, like time, money and priority, putting his convenience or benefits first rather than customer's.

I usually don't write down a review, but I had such a bad experience with John Van De Hogen on April 24th and 25th.

My husband and I wanted to put $20K which was we're planning to use for a down payment to buy our first home and did not want it just sitting in a low interest account so we decided to put it to a GIC special offer (which was the best option among others) under my husband's TFSA account and at the end of the procedure, this man said that he can't print the GIC contract for my husband because the printer isn't working right now. So I asked him "what should we do then? " he said back to me "you might have to book another appointment sometime next week or so". When he said that I completely lost trust in him because first off, he doesn't care about customer's values, such as time, money, and priority and so on, and he's not focused on the customer's needs when he's dealing with customers at all instead he focuses on his own convenience. From the customer's perspective, who wants the 20K just sitting in a 1.4% interest account (which is weigh below the inflation rate these days) rather than a 4.2% one. Also, we're not that flexible to make another appointment JUST TO SIGN THE CONTRACT in the same or next week.

To make a long story short, he didn't offer us any alternative way to sign the contract, until I asked him "can we do an e-sign then if you can send the contract to my husband's email address? ". He said "ya, you can" with unwilling eyes. So I told him I'll come back tomorrow, which is the 25th. The reason why I went there right the next day even though I wasn't that flexible during the day, was to make sure the e-sign process was done properly because I couldn't trust him. Once I got into this office, he told me that he's just done the e-sign, so I asked him "have you emailed the e-sign to my husband yet? " and he said "not yet, but I'm going to do so. " If I didn't ask him if we could do an e-sign and didn't go there right the next day, he wouldn't care about it, leaving it in a low interest account with 1.4% which doesn't even cover the inflation rate at all these days until we visit him again in a month or even 2 months later. FYI: the contract was dated on whatever the paper is printed (the 25th - I knew it and that's one of the reasons why I went there right the next day) so if you ever have this situation at banks, please make sure to finish the contract as soon as possible.

His co-worker said that he's good at his job, but regardingness his financial background, if he doesn't care about customers' values and undervalue our priorities, what's the point and how can we trust him, alternatively your bank.

Been banking with this branch for more than 20 years.

I deposited a bank draft and the teller insisted on a 5 day hold instead of verifying with the bank that sourced the draft.

The manager did not help resolve the situation and was also rude.

Will definitely be reconsidering my banking service choice after this experience.

Understaffed.

Tellers are very courteous but this bank consistently understaffs. Busiest week of the month is the first week and they routinely put 1-2 tellers on and make customers line up for 30-45mins.

They know it’s a problem. They don’t care.

Bank elsewhere.

Severe lack of competency, respect and professionalism. Mortgage Representative John Van De Hogen guaranteed my father in law that he qualified for a mortgage through TD. The file was left for three months and John never returned any phone calls. When my father in law finally went to the location personally, he was notified that he did not qualify. Three months of time wasted and a closing date fast approaching leaves him with limited options. When my father in law went to pick up his paperwork, John had thrown out some of his personal deposit receipts and was literally rifling through the garbage trying to retrieve them. I never thought a bank-of all places-would treat personal financial information so recklessly. I don't want this to happen to anyone else and will be pursuing this matter further.

ABUSIVE customer service by CAROLINA TABARES. I was there for a new business card because I had lost mine and wanted to link it to my easy web and they told us to go in person over the phone. During the security questions I did not remember my pin for this business card (which I had never used) nor a debit card which I had only tapped and when attempting the pin I blocked it. She seemed shocked at how I did not know my pins and then I got another security question wrong and she became, aggressive, disrespectful and starting raising her voice saying "well we'll have to see if you get any right won't we" and with an attitude said "well I'll just speak english since you keep going back and forth between english and spanish, so whatever". I can speak both yet feel more comfortable in english which is the language I came in speaking in but the tellers switched to spanish. She proceeded to continue with a demeaning and arrogant approach asking security questions in a very loud mockingly tone until I simply read the entire EasyWeb website that I had pulled out on my phone to which she mockingly stated "finally that's all I needed". This was DISGUSTING and she clearly has anger issues she needs to resolve before being allowed to interact with customers. The entire bank could hear our discussion which turned into petty comments of "well even though I have your ID I still need to follow all of the security questions in the order they appear until I can prove that it is you". Hopefully this is addressed with her because no customer deserves this type of treatment. It makes TD look like an abusive environment that is not safe.

I would recommend driving to another location or just using the ATM if possible.
I went in to ask a few questions and get a couple bucks out of MY ACCOUNT.
The employee was rude and proved to me how terrible a human can be.
I would be looking for new employees if this was my business. My final statement is SHOCKING

Update: Adam was amazing to deal with and helped me out as needed!

Do not go here if you are deaf and need to be accomodated. No one signs (understandable) & total refusal to lower mask (despite plexglass barriers). Even questioned my ability to 'hear some'. Absolutely frustrating & ridiculous.

I went there to make certified cheque.
This branch is the worst service ever i have ever experienced for my 21 years in Canada.
Many of the tellers should be taught basic etiquettes.

I love coming to this place, all the staff that works there is very helpful. I can't say. Marlee as a member staff branch, she is so fantastic to answer my questions about my account, statements or any documentation that I need and been very positive, nice and helpful from her.
I highly recommend this branch.

Poor costumer service. The teller was incompetent and rude. Unprofessional should be trained better.

I don’t recommend TD bank at all i had a problem in my account they tell me to call and when I call the tell me to go to the bank like am I a tool for them?

Crooks Crooks Crooks all they do is try to upsell you stuff you don't need a waste your money every month and they act like they don't know if you don't know you're in the wrong business try flipping burgers at McDonald's

Sumair Qureshi at this TD branch was very helpful in setting up an RESP that fit my investing needs

Worst TD bank service, with no guarantee on your money. Just ripping off. Undated service quality. No longer have TD bank card.