Tech Solutions

This morning, I saw a FB ad for a computer that I wanted. My laptop just crashed and I work from home, so I needed a replacement immediately. I called the store beforehand to make sure the computer would be available before driving 75 minutes from Thornhill to their location in Mississauga. Upon arriving to the store, I asked for the computer that I had called about. When the lady gave it to me, I saw that the specs were not those that were originally listed. (It was an i5, not an i7 as listed on the description). I told her that I needed an i7, and she said that they didn’t have any available. (The whole reason that I called before making the long drive). The lady suggested calling the store’s other location instead. After calling, they said that they had what I needed in another model but that it would cost $120 more than the original item I had traveled for. Despite being disappointed over the big change in price, I agreed to the increase. The lady said that they would deliver the laptop to my home in the evening, since it would add another hour and ten mins to my drive to travel to their second location. The lady told me to write down my full address, name and number so that the laptop could be delivered. I asked more than once what time my laptop would arrive, because I needed to work an overnight shift. She said it would come shortly after 7pm.

At 6: 45pm, a man called me to tell me that he wouldn’t be able to deliver the laptop until tomorrow. I told him that that won’t work because I said multiple times that I would need the laptop for work tonight. He said he would look for a solution and call back. He called back and said that he couldn’t get to me tonight but that someone else in the area would deliver a different laptop to me. I could use it as a loaner for the night, and my real laptop would be delivered tomorrow. It wasn’t ideal, but I reluctantly agreed because I really needed a device for work.

An hour later, someone else called and said that he messed up my address and traveled to Brampton instead of Thornhill. The street he traveled to had the same name as mine. That said, I wrote down my full mailing address for the store earlier in the day, including the city name and postal code… so this was their error and not mine. The new caller said that he wouldn’t be able to deliver the laptop tonight because the drive is too far. I again told him that I really need the laptop tonight as promised… so he said that he would find someone else to deliver it. Another hour later, a third man called and told me that he would find a way to get a loaner laptop to me. He said that he’s in Scarborough and that he’ll get the whole mess sorted. I stressed to him that my job begins at 10pm and that I would definitely need any laptop to be delivered before then. He said that he would call me back with a solution shortly.

It’s now after midnight, and no one has called me back.

I was off all day today and could have gone to any other store to make my purchase and be prepared for work. I didn’t use that time because this store assured me that they would take care of me. Instead, they provided the worst customer service experience I’ve ever had. I had 10 calls with persons related to this store between 6: 45pm and 9: 30pm and after assuring me that they would deliver a laptop to me, I am still without a device for my job, and without so much as an apology. Look anywhere else for your computer needs. You can’t rely on this business. Horrible experience.

Take your device to this place at your own risk! Their technicians are incompetent and customer service is extremely poor.

I took my phone to them for repair when it stopped charging. They offered the lowest price to fix it (as they use fake parts). But I'm realizing that spending an extra $40 elsewhere would've been a way better decision.

They said the phone needed a new charging port. They changed the charging cable only but now my phone was apparently charging but not turning on. They said the port was fine, but there was water damage and the display was not working. That was impossible as my display was just fine till I took it to them. On asking more questions the technician spoke rudely and his only explanation is that I was lying about the condition of my phone.

So I took my phone from there to a U break I fix shop (authorised Samsung shop). The technician there opened the phone and immediately noted that the CHARGING CABLE WAS PLACED INCORRECTLY THAT CAUSED A SURGE OF POWER TO BURN THE MOTHERBOARD. The cost to now fix all of this was $300+ and that's not even confirmed because finding a replacement motherboard for this model is difficult.

My data and 1.5 year old perfectly working phone, all gone because of the incompetence of the technician at this store. When I went back to tell them they made a mistake and should compensate me, they refused to believe me and continued to speak rudely like I was crazy and made stuff up. Their attitude and service towards customers is poor and overall their staff is incompetent and rude.

I can't believe this place is rated 4.5+ it has to be full of fake reviews. What happened to me cannot be an isolated incident, nor the attitude of the manager. A simple and easy fix turned out to be a total disaster where the technician mixed up + and - to completely fry the phone and erase all the data! Good luck getting anything done on your phone there, you're better off throwing it directly into the bin.

I would give it no stars if it was possible.the staff here is incompetent and has no customer service.their repair has caused my device to go from slightly working to not working.a very bad experience

This is the place to get your phone! I just bought my third phone from them. The other two phones are still in daily use. By daughter wanted a specific phone, so I a called Tech Solutions to see if they had it. It was not in stock but within a week they had the phone I wanted. Great price and quality.

Truly a gem. The owner is a young family man trying to survive in a pandemic who despite the costs has a no fix no pay deal. Talks to his clients like they might know something but gently pushes your fears away. Fixed all 3 iphones including 2 that were supposed to have been fixed by big box team and were not. Timely repair.great price. New parents so bring a little something for the toddler if you can and you will not regret your interactions.

My iPhone 6S screen died after an unfortunate drop. They were able to replace it completely within an hour for $70. They are right around the corner from me in Port Credit but had never needed their services before. Super impressed with how quickly it was all done (during a blizzard I should mention). Would recommend and use again.

Excellent customer service. The honesty and integrity of this business is hard to find elsewhere. Go to this store!

This place really helped me with phone issues. Also good place for internet boxes etc. Thank you

Best electronic store in mississauga got my family electronics and home devices really recommend people to go buy phones etc in there. Ali the person that’s works there very helpful and honest with all purchases.very happy thank you tech- solutions

Absolutely amazing service! This has been my go to place for all electronic gadgets for many years, and the best prices in the city.

An honest guy! Amazing at what he does. Really friendly & you can tell her values his customers and his business. I went there to fix my sisters phone and I ended up getting a few things for myself. I’m always going to be going back to him for any issues I have with my tech devices. What a great experience!

It would be unwise NOT to get all your tech needs from this community gem. The staff is passionate, the turnaround is super fast and the prices are unbeatable. Tech solutions hooked me in for life!

Best experience I’ve ever had at any phone store. He’s very kind and helpful, and answered every question I had. Definitely will be a returning customer!

My go to place for tech solutions. Prompt, friendly, knowledgeable and great prices = winning my business formula!

I was referred to tech solutions by a friend over 2 yrs agoand have learned quite a bit with Ali's help.and i referred friends to go there too.and they were very happy eith his service.it is very much a 5 star tech store.i dont do any tech stuff without asking Ali first.very honest ppl there.will keep going there and telling my friends

They have the knowledge and top notch service, customer service.
Friendly staff that goes out of the way to ensure you are satisfied

This guy goes out of his way to help you. He will tell you length of time of repair and he will do anything to make sure that when you leave there is peace of mind. He was very helpful and knowledgeable and updated my box right away. Did not try to sell me another product that he could easily fix. Just a very pleasant guy with excellent customer service. Prices are extremely reasonable. If you want good service you should definitely visit him.

This is a reliable store. The staff is friendly and professional. I am very satisfied his works to my broken cellphone. Now my cell phone works perfectly.highly recommend.

This place is amazing and every time I go in I usually get everything done on the spot they are really friendly and honest about options etc and prices are always very good! Thanks guys at tech solutions

I Highly recommend this place, whether it’s fixing your phone screen or buying a phone you will not be disappointed great friendly service every time!

We can see why this great store has 5 stars! Brought my phone to fix charging port, they could have easily charged me the 50 bucks and tell me to come back in a couple hours but instead said needed a good clean. Honest bunch of guys and that is key for success! Will use you always for any future cell phone or computer repairs in the future! Thank you

I travel by train into port credit daily.tech solutions is right their the service is fast and friendly I recommended them highly