Tepperman's Windsor

Went in looking for a couple of accent chairs, wow what a great selection. We dealt with Kristen, very pleasant and helpful she helped us find 2 chairs on sale for a fantastic price. Excellent buying experience.
Didn't get my free gift though.

Unfortunately I have to give 1 star. Recently I bought L shape table with Hutch. Some of the part of the item was damaged and some were not fitted properly during the assembly
I have communicated to the Teppermans store and asked for help, I got text messages to communicate on this issue and detailed all the aspects. The guy replied me that he can't do anything and told me call furniture manufacturer.
Why customer need to call to the manufacturer if he/she bought it from Teppermans. This isnt the Tepperman responsibility? I am really upset. I had same situation with other furniture stores in windsor but they are very helpful then you guys.

Zoran and Michael (Appliances Mike) were super helpful and informative to get us what we need.

Went to both Leon's and the brick but couldn't find anything we really loved in a couch. Within 2 minutes found multiple couches that were perfect!

Sales experience was great. The pick up service was disgusting. 57 mins to get a TV is unacceptable.

I had a bit of a glitch doing this shopping online. I called the Tepperman's office in Windsor, and a young lady in the finance department was so helpful and cleared it all up for me. By the time I hung up the phone, everything was done and ready for pickup. What a great experience!

Bought a dishwasher from teppermans and the sales lady was very nice and did not try to sell me stuff I didn’t need. Definitely will be coming back. Edit for 2024 bought a washer and dryer as well as a fridge with the help of Scott and Bobby, they were very helpful and made the experience a breeze.
Also the credit lady on the phone was awesome, I forget her name but she was helpful and fast. Always a good experience at teppermans.

After going to 3 other stores prior, it was nice to finally arrive at a store where there wasn’t any high pressure sales people.

Found it very relaxing without any pressure at all. Took my time while making my selection and it did me well. I came back to my original like and made my purchase and sales person was quite pleasant. Will have it delivered which is great. I will tell my friends. Thank you.

The staff we’re very accommodating. There’s a lot of options in the store. It feels like a one stop shop for home furnitures and appliances. The quality of their pieces are great that’s why their prices are reasonable. More to say that they offer financing options, so it’s really great to invest an buying your furnitures in there.

Bought all our appliances here a few weeks ago, inquired about an overhead microwave, which was put on my account without my knowledge or permission, didn't even get anything off price wise. I guess 6 grands not enough? Nooe. Not interested.

Sales staff was really knowledgeable and very friendly and helpful! Check out was a little bit of a long process but it is the holidays!

The help and honesty of the employee Nolan at windsor location was great and made the experience easier and helpful.

Great family-owned and run business with great payment arrangements for those who don't have the luxury of being able to drop large amounts of money. The furniture and bedding sales associate whom I dealt with was Derek Carnavale, and he was an absolute pleasure to deal with. He went the extra mile to secure a sale price for me, and he was very thorough and patient in answering my questions. I will definitely reach out to him in the future whenever I am able and ready to purchase another furniture or bedding item.

Customer service is amazing and Michelle went above and beyond to make sure we were comfortable and satisfied with our purchase.

Love Teppermanns! Nolan in electronics was amazing. He made sure we knew everything we needed to about the tv's we purchased. He is a young whippersnapper with an old soul who really impressed us with his kindness and patience. He is a no pressure to buy kind of guy, what was important to him was that
he understood what we were looking for and he sold us exactly that, no more, no less. We loved him so much that we were comfortable enough to go buy a second tv from him. Thank you Nolan, you have a customer for life with us!

Great associates. Great furniture. And great payment options. All around great place to get your everyday furniture.

Our sales person Jennifer brought us to the section of the showroom where we found what we were looking for. She explained everything about the product, the cost and protection insurance. She explained everything so well we had no real questions, and made our experience short and sweet.

Justin was friendly and prompt in his service skills.
A quick and easy purchase. Hassle free.

I had a great experience using Tepperman’s online.

I wanted to confirm the item I was
Looking for was in stock at the store as indicated on the webpage so I used the chat box. I was
So fortunate to have Kaitlyn pick up my questions - she handled everything so efficiently - processing my order including set up and delivery as well as updating my email and address information.
Saved me a trip to the city which I appreciated!

The man who helped me find the right TV and soundbar package was very friendly, knowledgeable and made me feel good about my purchase an honest guy

Purchased a mattress set. Finally bought a mattress that has quality. Salesperson (Karen) was very professional and knowledgeable about the mattress products. She made us feel at ease in making the right choice of mattress. Thank you Karen. "We'll be back" (Arnold accent)

Went in for a dishwasher. The Dishwasher was defective. Store wouldn't exchange it instead made me deal with warranty company. Now I got a leaky dishwasher that has been attempted to be repaired multiple times. Go somewhere else for your appliances teppermans don't care about their customers and won't work with you if you bought a defective item.

Erica Sloboda that’s an awesomeness guy! Appreciated his vibrant customer care as I purchased my TV on Black Friday

Excellent service, salesperson (Sam) served us, we pointed out what we wanted, he checked stock, found it available and scheduled delivery. In and out in a half hour. Thank you Tepperman's.

We have always purchased from Teppermans for all our home appliances and furniture. Never a let down. Always very satisfied with service and quality.

Mike was very nice and helpful assisted us with expertise and broke everything down line by line definitely will be back too see him again

Terrible experience. After being a loyal customer for years, found out they started giving away personal information and confirming that I am a client to other customers without my permission. It took almost a month before a manager contacted me back. Will never shop here again.

Anthony was excellent. I was looking for a reclining lift chair for my grandmother. I needed very specific dimensions and features. He picked out the perfect chair, with an excellent price. The process was super easy and I would recommend this location to everyone.

Literally every item purchased from you since 2006 has been jank and broken before we even used it, multiple couches end up being horrible with broken wood and springs.fix your products.

Jennifer was great, so very helpful! I definitely shop here again and would recommend to family, friends and clients.

I can't say enough bad things.

We ordered two recliners for a total of $1800.

They arrived damaged.

We called immediately and left a voicemail.

We called back three days later to speak to a sales rep.

We were transferred to another department.

We were told we had to take photos of the chairs.

We did.

We receive a call. I tell the worker I want the chairs replaced. SHE PUTS ME ON HOLD.

Then she comes back, tells me they come from London and we'd have to set up a delivery.

Then puts me on hold again.

Then HANGS UP ON ME.

Then she calls back.

We work monday to friday so we were told we have to wait two weeks and leave EIGHT HOURS OPEN on a Saturday for them to deliver it with NO DISCOUNT.

Instead we chose a discount - $170.

In order to receive the discount we have to go to the store.

We shop at brick and mortar stores and pay a premium specifically to avoid this type of treatment.

In 10 years, when your awful company closes, you'll cry "nobody supports local anymore, we were swallowed up by the online stores. "

You need to give me a reason to support local. I'm not just paying extra for your to treat me like a number like bigger companies do.

You suck, your stores suck, and I hope you go bankrupt.

It was the worst, sales guy not bad just not thrilled to be there but I proceeded to purchase the fridge anyways. Went to the portal to fill out my info and my phone number and home debt (which I have none) would not work so I reached out to the three girls at the finances counter for help and they did not care I had to ask three times and as if I was inconveniencing them they answered one out of the questions and proceeded to gab amongst them, I walked over and told them to keep the contract if this is they’re consumer respect they can keep it and all the one got said was for me to put my mask back over my nose. I work in the health field and I respect my license and position and NEVER would I treat or ignore someone as they did to me the consumer. This occurred July 30@2: 45.

Stewart Cole was absolutely fantastic! Fitting us to a proper mattress was very important and he worked so hard. Definitely recommending him to friends and family

Shopping at Teppermans is always a pleasure. The sales people are very courteous and professional. Teppermans is my go to for all of my home furnishings.

They missed out on a $3000 sale with me. I actually got the exact same product at Leon's for 600 less.

Went to look at TV's. Eric assisted me and U cannot say enough good things about this young man.
He is extremely knowledgeable, professional and a joy to work with. If you are looking for a TV go to Teppermans and speak with Eric.

Also bought new bed and Lou (might be short for Louise) also very helpful with great personality.

I was most delighted to deal with Teppermans over video chat! I got to see every thing I needed to and everyone stayed safe during this hard pandemic time, I felt like I was in the store, I just couldn't touch but I saw what I needed to, the Sales Rep was amazing!

I called to order an armless chair to add to my sectional and Michelle was a great help to take care of all the details

Prices are a bit high and the customer service post sale isn't the best. Sales are great, but be prepared to wait at least a month for you new item to get there.

Amendment July 2021: . While pricing is still a little high on most, I have gone back a few times now and must say that customer service has greatly improved, but COVID-19, like everywhere else, has increased lead times. Michelle in Furniture is fabulous and I would highly recommend her if you are updating your livingroom.

Jackie the saleswoman was awesome. Great customer service throughout the store. Very friendly and knowledgeable!

Placed an Order with Tepperman's Jan 10th, 2121, by Text with representative by the name of Nolan.
He walked me through my order and concerns I had and corrected those problems quickly to my thorough satisfaction.
He then set up my financing through that Department.
They approved and set up the Contract Online to which I e-signed and now wait for my delivery.
This "Team" I talked to were each very informative and professional to my surprise and appreciation.
Thank you Tepperman's Windsor.
Regards, Doug
PS. I would recommend this Company to anyone as they look after me all the time and for many years now.

I was looking at TVs online found a great price for the Samsung I wanted. I reached out to Tepperman’s store by text and completed whole purchase just like that. Drive thru window is excellent I paid and the stock guy loaded it for me. Such an excellent easy purchase.

Teppermans has always been an excellent place to shop! Lords from furniture is the best salesperson you can come by. She is kind patient and extremely knowledgeable and if she don’t know she will get the answer to you as soon as possible. The electronics team is amazing as well. Our last experience was with Eric. No high sakes pitching or pressure to buy anything. Thank you Teppermans’s and their employees for an amazing 2020. Merry Christmas to you all

Excellent experience! I was able to call and order everything by phone as their showrooms are temporarily closed (due to Covid). The sales person, Joan, was very knowledgeable and helpful.
I have purchased the majority of my furniture from Tepperman's because of their quality and customer service.

This experience with Tepermans was good. I didn't feel overwhelmed with sales people trying to sell us.got great deals and was pleased all around.

Just bought a Nordictrack Exercise Bike, without having to leave my apartment, and they made it very easy to do. 30 minutes from start to finish.

I was sad to hear that the fridge I picked out won't be available until March. Simon was so helpful and suggested an alternative for me. So excited to get my new fridge!

Tried for 2 weeks to look at site but every time site says under maintenance. You would think if online only way you would ensure site is up and working. Lost my business going to virtual shop at Leon’s.

Love shopping at Tepperman's store professional and friendly staff, good prices and a excellent selection of furnishings.not to mention no payment or interest for 3 years.highly recommend you also shop Tepperman's local and family run since 1925.

Did an order over the phone due to covid and I must say best experience I have ever had when dealing with Tepperman's. Eric was the sales associate I was dealing with fastest and most amazing buy to date. Even in a pandemic they still manage to impress great job guys. This is why I'm a customer for life

I’ve had nothing but problems. First and foremost - I ordered a queen sized bed and box spring and when the bed arrived, the box spring did not fit upstairs. No problem. Instead of taking it back, they left it at the house to sit in my living room for weeks. I heard nothing from Teppermans, and after sitting on hold with customer service for over an hour, I decided to physically go into the store to deal with the manner face to face. Turns out the delivery team was supposed to take the box spring mattress back once we discovered it could not fit. At the time of purchasing the bed, I had also purchased a bedroom set. Teppermans informed me that when the bedroom set was delivered, that we would receive a split queen box spring (which I had to pay extra money - $200) with the bedroom set delivery. When they finally get to delivering our bedroom furniture, low and behold, I only got HALF of the box spring. Apparently the other half hadn’t been ordered yet? They were also missing the hardware to install the mirror on the dresser I purchased. Now, I am a pretty patient person, but after these events, I was starting to feel frustrated. The delivery guys were great and called in the mistake on the order right away and said a representative would call me regarding the second half of a split box spring. Turns out they had to order another one and would be there within a week, tops. That was on December 2nd. I am still waiting, and have no heard from any customer representative regarding the status of my missing box spring. All in all, it’s been a terrible experience. I would highly suggest shopping elsewhere!

Thank you Teppermans, Windsor. This morning my wife phoned needing to purchase a mattress topper and dealt with Kevin Churchill. Kevin was efficient, courteous and extremely knowledgeable. He was able to understand what she thought she needed then professionally explain that another product would work better. Brilliant. She bought a queenPro Platform.
Cashier efficient and friendly, thank you.
Warehouse men were so helpful, thank you.
She brought it home, set it up (in less than 15 minutes) and it is perfect.
Great work. Really appreciated.
Sincerely Scott and Patricia

Its sad that we cant go inside to view items due to covid, but an amazing sales person named Diego Chemello, who has helped us twice on the phone, when asking questions, and let me tell you all, what a professional speaking man he is. Very informative, and willing to go the extra mile to help people. We cant wait until we are able to go in in person to Teppermans to shop and continue doing business with Diego after covid goes away or calms down. Thank you sincerely Michelle and Ray Moser.

We bought furniture in September, it showed up mid-November. 3 of 6 pieces were damaged, and the wrong chair showed up. Three more weeks later, the replacement end tables showed up (1 of 2 damaged again). We are still waiting for another end table and the correct chair and it won’t be here until March now. What a gong show.disappointing.and never again. R&L Greenwood - A’burg (sales order 113854557)

My boyfriend and I just bought our first home and was so excited to pickup furniture. We ordered our bedroom set back in October for delivery December 10th. Leading up to delivery we assumed everything would be delivered considering we were never informed otherwise. When the delivery arrived we were told our bedroom set was missing the rails and they couldn't put our bedroom set together. They rescheduled our order for December 19th. It arrived once again without the rails. I'm now being told we won't see our order until January 6th. Beyond frustrated, only thing they have offered to do for us is credit our delivery fee which we should not even be paying in the first place. If we would have been told about this we would have made other arrangements or even ordered a different bedroom set since we've been sleeping on the floor since December 10th.