Thai Express Restaurant Ottawa

My husband came in today to buy one of the rice dishes and he got me lemon grass shakabowl.we got home and the food looked liked someone had ate and that was a leftover. We did not even open the bowl as we can see the quantity through the lid. We tried calling to speak to someone but we didnt get through. We drove back to the location and my husband went back in to speak to a staff/manager. Note that both food are untouched including the general Thai rice dish. We brought everything back exactly how it was given to us initially. I was very dissapointed when my husband returned with the feedback that they were adamant and said they will never serve that quantity of food, going back and forth with him almost insinuating we ate some of the food and drove all the way back just to waste our gas to speak to someone. We have ordered here before several times and the order was right but not this time. Its sad that they didnt take this opportunity to apologise for wateva this was but rather insinuating and and insisting that they will never serve such food and that my husband should have checked the order before leaving. I get that but, it doesnt change the fact that we didnt get what we ordered and paid for. That is very poor Customer Service not to apologise to him for your mishap or whatever happened in the kitchen. Not all people are liars.there are honest and sincere people still in this world. Anyways after all the hesitation and insinuation of what they think we did with the food they decided to top up with more sauce and lettuce. I get home and finally opened the bowl only to find out its missing the noodles it usually comes with, its just a wholes lots of
lettuce, beans sprout, few slices of carrot, green peppers, chicken and a half a bowl of sauce which have no lemon grass flavor at all.if a staff or manager had taken the food n take a look or actually make a fresh one to ensure the correct food was made the 2nd time around this would have ressolved this issue. Rather they were ready to argue, wasted my time, money and gas. This leaves a bad taste in my mouth that my husband was questioned that way and even after all that and going there the 2nd time i still left with the wrong order. I never knew I had to check for the correct order by using a fork to stir the food to ensure it comes with all ingredients. The missing noodles was the actual reason why the food was at the bottom of the bowl in the first place but noone ensured that. We will not be returning to this location again. I buy the same dish from this place and other locations all the time

The food came by pretty quickly, and plus there’s a boba store so a plus for a drink. The guy that took our commend was pretty cool too. The ambience is pretty comfy, so yeah

This is my main location I go to for their General Thai with the pineapple they are always fast and very polite service every time I’m there the food is always cooked just right and they always make sure to add enough sauce for a great taste big portions for a great price the 2 guys that work there 10/10 with the service also dine in is a very nice atmosphere would definitely recommend this location to anyone looking for amazing Thai food

WARNING do not order from there, they absolutely messed up my order charged me an extra 44 dollars for their mistakes hung up on the phone and said they had no intention to fix it. They do not speak English or French which IS required in Canada. Buyers beware

Try to be very clear about what I wanted my tum yum soup to have More vegetables less noodles. The vegetables We're caught hugely but Other than that I really enjoyed the broth and the Spiciness.

Found some weird looking stuff in the pad thai. Extremely less in quantity as compared to other locations and didn’t follow the instructions.

Asked for a vegetarian dish, got some shrimps and chicken in an otherwise ok pad see ew. The thing was supposed to be spicy but was very mild. Needed to throw this out from the car's window, maybe it will interest some seagulls or squirrels.