The Alley

I love the tea from The Alley, but I'm not sure if they add ice to the one I ordered. The ice kind of made it taste different and that was not a great experience for me. Felt disappointed, maybe without ice it'd taste better.

This location prevent customers from using their washrooms. They hired a lady specifically to block access to the washroom.

Service could’ve been better. Was not allowed to customize anything, not even less ice on a milk tea. Very different to one in Richmond hill

I ordered with soy milk because I’m allergic to fresh milk. The people working there was fooling around and ended up taking 15 minutes to make my drink wrong. They gave me fresh milk so I asked to just return the drink because I was i had to go. One of the people there still dared to tell me that she can make me another one. Like how long do you think I can wait? I told them to just return the drink and the drink and then they got mad.

Major highlight of this place is of its location in the Unionville area. Has a decent sitting outside which is perfect for a spring or summer day. I had the crunchy tiramisu which was a unique flavor for boba and tasted really good. Would recommend this place!

Very nice place - service and drinks are amazing. The reason it's 4* and not 5* is the fact that they use a lot of ice in their drinks and did not allow us to get less ice (their regular amount takes close to half the cup). Will still be back as the drinks are tasty.

One of the worst Alleys, service wise.
Cashier didn't seem like she wanted to work or was having a very bad day. It seemed she didn't want to work another minute there.

Worst service on such a beautiful location, waited in line to place order and when the turn came they mentioned wait time is 30-40 minutes store was empty so I asked the reason, to my surprise they said they are prioritizing online orders and not taking walk ins. Why would you have a location on such a”touristy” street if you want to prioritize online delivery orders.

Their drink just tasted like warm milk. I got the popular one with milk and brown sugar. I forgot the name of it. Great service and atmosphere tho.

Seriously this is the first bubble tea shop says they can’t “no ice”. I asked less sugar, they say it’s fixed sugar level I can understand, I asked to make it warm because my stomach wasn’t feel good, they say it can’t be warm. I say okay no ice then, I just want something NOT that icy, the reception said she can’t control it? Ice is manually added before sealing, why ice cannot be removed? Most importantly, the bubble got hard like pebbles and not tasty at all. 2 stars for product, 0 star for service.

Went with friends. It was our first time here. I’d say it’s one of the best bbt places I’ve been to. We’ll be coming back to try other flavours.:) I highly recommend this place! Cute patio too!

We came in at 12: 20 PM and they didn’t have tapioca or derioca ready. We ordered the trio milk tea which comes with 2 kinds of jelly and tapioca. Since they didn’t have tapioca, we asked for grass jelly as substitute. Instead of substituting it for free, they insisted of charging us 80 cents. I know it’s not the staff’s decision and they were just the rules but it’s not fair for customers because everything should have been ready when the store is open.

I always come to this bbt shop when i’m in Unionville. This little shop is cute and cozy. The drinks are always better than other The Alley location. However, the service is always slow for some reason. We waited for 45 minutes for our drink last time.

Waited 25 minutes for 2 drinks and cancelled by the end. Staff your business accordingly please.

An awesome bubble tea shop. One of the best that I've ever had. Very friendly staff and quick service. Attached are some photos of The Alley's Easter egg hunt for 10%off! Keep up the good work!

Came here on a Saturday afternoon. It is a tiny location on main st. They don’t offer seats in the store so there are only about 4 tables available in the patio area. If you plan on grabbing seats and hanging out with friends, you may not find a table available.
Drinks are disappointing for me. I ordered a no. 9 with tapioca. The milk tea tastes weak and the tapioca seems like they need more time in the syrup to absorb more sugar to have flavours. I would expect a better, rich drink at the $7 price point.

I was doing Uber Eats today on a rainy Halloween you can imagine how tricky it already is. I walk in to this store going towards the “customer service” to show order number. The girl starts yelling and showing me with the hands to stand behind… I felt so embarrassed everyone was looking at me as if I have done something wrong. I understand there are rules but you don’t need to be like that. Honestly I would never want myself or anyone I know to walk in to this store even if you serve the best bubble tea, there are days I would show up as a customer and your store is a huge no. Wont even accept deliveries from here. I have done over 500 deliveries and no one has ever done this… shame….

Yesterday i went there and ordered 4 drinks
I had hot ginger milk tea, my husband and my mom had no. 9 milk tea with pearl.my daughter had soy milk based drink. We are suffering from diarrhea and stomach.except for my daughter. I think there milk was not fresh. I don't recommend this place. I spent money and got sick!